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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Kernersville, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,166 reviews
5 stars
1,229
4 stars
517
3 stars
182
2 stars
58
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers appreciated the variety and availability of products, but some reported issues with inventory accuracy and fulfillment.
Store Management
Concerns about poor management and organization were noted, with some customers suggesting that the store needs better oversight.
Delivery Issues
Numerous complaints about unreliable delivery services, including missed deliveries and lack of communication.
Cleanliness and Organization
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
- DBDaniel Baird6 days ago4.0Big box store with decent prices. Nice enough customer service people but just not nearly enough of them. But that's the story nowadays huh?
- KDkike dias6 days ago5.0Muy buena son amables
- NBNoah BracamontesJan 2, 20265.0They sell strong rat trap and it kills 2 rats
- NMNelson ManzanzaDec 31, 20251.0Wow! Just wow! This is probably the worst experience I have ever had shopping at a Lowes… I needed to buy hundreds of bricks and I asked if they can help loading it to my vehicle (as I assumed the would do so since I had bought similar products in other Lowe’s stores before) the staff simply refused to help… I tried to consult other staffs but they all seem to not care… consumer service for Pro in this location is simply terrible… I’m not coming back again to this place.
- DWDavid WheelerDec 20, 20255.0Bought a new refer. Delivered & installed!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Kernersville, NC offer?
Lowe's offers a wide range of hardware and home improvement products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Kernersville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Kernersville offer in-store pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items purchased at Lowe's, and what is the return policy?
Most items can be returned within 90 days with proof of purchase. Online returns can be initiated through your Order History on Lowes.com, and in-store returns require a receipt or return barcode.
What kind of installation services does Lowe's provide?
Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, deck, doors, garage doors, generators, gutters, hardwood flooring, HVAC, lighting, mop and shower doors, siding, sinks, smart home devices, tile flooring, toilets, vanity, washers and dryers, water heaters, windows, roofing, fencing, and flooring.
What nearby places can I visit before or after shopping at Lowe's in Kernersville?
Nearby places include Hibachi Grill & Supreme Buffet for dining, Awake Coffee for a coffee break, and retail stores like Kohl’s and Sephora for additional shopping.
How can the nearby key and locksmith services help customers of Lowe’s?
Customers can easily access key and locksmith services nearby such as Minute Key and minuteKEY, useful if they need key duplication or lock services before or after shopping at Lowe's.
Is there a bank or ATM near Lowe’s Home Improvement for convenient transactions?
Yes, nearby banking options include Truist, First Horizon Bank, Capital Bank, and a BB&T ATM for easy financial services when visiting Lowe’s.