Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jacksonville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,785 reviews
5 stars
1,116
4 stars
400
3 stars
134
2 stars
35
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Store Cleanliness
The store is frequently noted for being clean and well-organized, making it easy for customers to find what they need.
Product Availability
Customers express frustration with product availability and delivery issues, particularly regarding appliances and special orders.
Checkout Experience
Many customers report dissatisfaction with the self-checkout process and the lack of cashiers, leading to a negative checkout experience.
Employee Knowledge
While some employees are recognized for their expertise, others are noted for lacking product knowledge and not being able to assist customers effectively.
- ZRZoaliz Rivera5 days ago3.0We’ve shown military ID, signed up on their website to register, verified ID.me and yet the military discount was not working. We asked for help, for the employee to state they can’t help us or scan to give us a discount. It should not be advertised military discount if we can’t get one.
- CBChris BrazilNov 7, 20255.0Friendly and helpful associates.
- CRCameron ReederOct 21, 20254.0It’s a great place to find building materials… however it just doesn’t compare to Home Depot.
- WMWill MellOct 11, 20255.0Always neat and tidy. Customer service here is outstanding. Wonderful ladies at the self check out always willing to help.
- QQQSep 28, 20251.0Not once but twice! Two different employess told me the wrong area of the store when I asked for different products. One employee looked up an item and still gave me incorrect aisle. No cashiers at registers, excluding one at the self checkouts. She stood stone faced glaring at me the entire time I checked out like I was going to steal something. Never, ever felt so uncomfortable checking out at a store, nor ever had an employee look at me so suspiciously. One visit I checked out with cashier and they said they gave me my military discount only to discover when I got home and check receipt they hadn't.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Jacksonville, NC?
You can find products like appliances, bathroom and kitchen supplies, building materials, flooring, garden tools, grills, hand tools, hardware, lighting, plumbing supplies, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Jacksonville, NC?
Lowe's is open Monday to Saturday from 6 AM to 9 PM, and Sunday from 8 AM to 8 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
What installation services does Lowe's provide?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, lighting, roofing, and more.
Are there nearby places I can visit after shopping at Lowe's in Jacksonville, NC?
Yes, nearby places include Wine & Design Jacksonville, a venue for paint and sip events; Family Concepts & Communications PC for counseling services; and Little China Restaurant, a local dining option.
Can I find nearby services like key and locksmith shops close to Lowe's?
Yes, nearby are minuteKEY and Minute Key, both key and locksmith services conveniently located near Lowe's.
Are there any nearby places for propane services near Lowe's in Jacksonville?
Yes, Blue Rhino Propane Exchange is close to Lowe's and provides propane supply services.
How can I contact Lowe's Home Improvement for customer service?
You can reach Lowe's customer service by email at customercare@lowes.com or call their main phone number at +1 910-320-9030.