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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Jacksonville, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,794 reviews
5 stars
1,120
4 stars
401
3 stars
136
2 stars
35
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some customers praised helpful and friendly staff, others reported unknowledgeable employees and poor service experiences.
Store Cleanliness
The store is consistently noted as clean and well-organized, making it easy for customers to find what they need.
Product Availability
Customers appreciate the variety of products available, but there are complaints about stock issues and delivery problems.
Checkout Experience
Many customers expressed frustration with the self-checkout system and lack of cashiers, leading to a negative checkout experience.
- MBMorgan Barto4 days ago3.0always have a great experience and we are a Lowe’s family through and through. But today at self checkout Pam was extremely rude.
- MMmelocoyoJan 2, 20261.0** It is worth your time to drive across town to another location** Unfortunately, the customer service at the Yopp location is terrible. I'm certain it's not a reflection of all of the employees at this location, but the percentage of rude employees at this location is high enough that I will drive across town to Home Depot from this point forward. On 1/1/2026 I encountered Linda at 17:03 on terminal 02. I am not sure what had her is such a terrible mood, but management should consider moving her away from the register if this is normally her demeanor. In a two-minute encounter she successfully changed what had been a very pleasant day. Before leaving, I spoke to a supervisor who seemed especially overwhelmed with the situation, leaving me confident that Linda learned nothing about customer service. Like I said before, it's unfortunate that the location closest to me has the highest percentage of rude employees leading me to presume management at the Yopp location is either incompetent or apathetic. I attempted to provide this feedback to Lowes directly through the website but could not find a customer evaluation portal. I tried to connect through Live Chat as well and it did not load. Based on previous 1 star reviews I read, I see that Lowes likes to comment to call customer service. That comment is not necessary. I have tried twice to provide feedback to you about the Yopp location. This review is to inform potential customers about my poor experience.
- JCJohn CollinsDec 19, 20255.0Very helpful
- LLLittleTokyoNov 28, 20255.0Great customer service here! They sell grain free cat food here too. Good price! 12 pack $10.59 before tax.
- KTKeith TammyNov 25, 20251.0Went to Lowes, 425 Yopp Road, NC (Store # 2737) to make a Christmas purchase with my grandson.( 11/22) While looking we asked for assistance to the tool boxes & cabinets. The gentleman assisting was not knowledgeable about policies. I was told that it was free shipping. Great! We go to make the purchase. He is military, so we use his ID for the discount. The cashier, not knowledgeable either, calls back when asking about free delivery to confirm what I was told. No communication to me, so I'm thinking its resolved. I asked her if she needs to scan his ID, which is normal procedure for military purchases, she says no. 11/24 it was delivered. I look at the receipt; I was charged delivery and no Military discount. I call the store. No satisfaction. I was told free delivery if I was rewards member, which I am. Then told if I requested same day delivery that's why I was charged. I never requested same day, they told me "when" they could deliver. This entire experience was completely unprofessional. It sounds like they have no idea what policy is. Truely upset about this entire visit to NC. I have always been a Lowes shopper, but maybe Home Depot might have a clue to their own policies. UPDATE: As you see below, Lowes would like contacted to assist in resolution. I call the Customer Service line provided, only to be transferred 3 times and end up back at the store. A member of the mgmt team advises they can't assist and call the C.S. line. OK. I call back only for them to try and transfer me back to the store again. I asked not to and explained they (the store) couldn't assist. After further research at the C.S. line, I was advised that I need to pay the delivery fee since I requested "same day delivery". I calmly stated that I never requested such service on 11/22 (Saturday). They advised they could deliver on 11/24 (Monday). Which I agreed to. The C.S. line advised that only the store can issue the credit for delivery. If I am to pay for a same day delivery service then it should had been delivered Saturday and not 2 days later on Monday. Please make this make sense.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Jacksonville, NC?
You can find products like appliances, bathroom and kitchen supplies, building materials, flooring, garden tools, grills, hand tools, hardware, lighting, plumbing supplies, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Jacksonville, NC?
Lowe's is open Monday to Saturday from 6 AM to 9 PM, and Sunday from 8 AM to 8 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
What installation services does Lowe's provide?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, lighting, roofing, and more.
Are there nearby places I can visit after shopping at Lowe's in Jacksonville, NC?
Yes, nearby places include Wine & Design Jacksonville, a venue for paint and sip events; Family Concepts & Communications PC for counseling services; and Little China Restaurant, a local dining option.
Can I find nearby services like key and locksmith shops close to Lowe's?
Yes, nearby are minuteKEY and Minute Key, both key and locksmith services conveniently located near Lowe's.
Are there any nearby places for propane services near Lowe's in Jacksonville?
Yes, Blue Rhino Propane Exchange is close to Lowe's and provides propane supply services.
How can I contact Lowe's Home Improvement for customer service?
You can reach Lowe's customer service by email at customercare@lowes.com or call their main phone number at +1 910-320-9030.