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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Jacksonville, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,377 reviews
5 stars
1,492
4 stars
536
3 stars
149
2 stars
65
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff was mixed; while many praised helpful and friendly employees, others reported rude or unhelpful interactions.
Product Availability
Customers appreciated the wide selection of products available, but some expressed frustration over inventory issues and unfulfilled orders.
Store Experience
The store was often described as clean and well-organized, contributing to a positive shopping atmosphere.
Order Fulfillment Issues
Several reviews highlighted significant delays and complications with order fulfillment, particularly regarding special orders.
- RRRGMkS87motoGJan 6, 20265.0I've always loved Lowe's professional staff etc
- GBGinger BogieJan 4, 20265.0Jonathon at the Lowes on Western Blvd, Jacksonville NC is by far one of the exceptionally helpful associates I have encountered. His knowledge of tools and willingness to help attitude provided me with the best option for a Miter Saw to fit my budget. Though the item was not on the shelf, Jonathon quickly located the item within the inventory and carried it back to my cart. He also walked me to the Lumber side checkout. Upon seeing the backup in that area, he quickly made the decision to redirect us back to the main self-checkout, which was closer to my truck. At the checkout, he ensured the price matched the sticker for the Miter Saw and stayed at the register until the transaction was completed. From the time when he asked if I needed help in the tool area, until the time I left the store, he was part of the process. That is customer service at its best. I have been back to Lowes just to tell him how much I appreciate him aiding me with that purchase. Thank you, Jonathon, for all you do, and for having such a caring attitude for your clients. Sir Wolf
- JCJohn CollinsDec 19, 20255.0Found everything I was looking for
- TWThomas WDec 14, 20255.0Lisa was fantastic. Took her time with me
- MFMindy FisherDec 5, 20251.0Rude didn't want to help at all for a pick up order cut me off while I was trying to ask a question said that I would have to wait for someone else I will never buy anything from this location
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jacksonville, NC?
You can find a wide range of quality hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Note that hours may vary on holidays.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Jacksonville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, flooring, lighting, and more.
Where is Lowe's Home Improvement store located in Jacksonville, NC?
The store is located at 1255 Western Boulevard, Jacksonville, NC 28546, United States.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby places include Logan's Roadhouse, a steakhouse restaurant; Bed Bath & Beyond, a department store; and Sleep Inn & Suites, a hotel. These local spots provide dining, shopping, and accommodation options to complement your visit to Lowe's.
Is there a propane supplier near Lowe's Home Improvement in Jacksonville?
Yes, Blue Rhino Propane Exchange is located nearby, providing convenient access to propane for your grilling and heating needs.
Are there locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key locksmith services are located near Lowe's for your key and lock needs.