Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jacksonville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,366 reviews
5 stars
1,486
4 stars
532
3 stars
148
2 stars
65
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
Product Availability
Customers appreciated the wide selection of products available, although some noted issues with inventory and specific items being out of stock.
Mixed Experiences
While many reviews highlighted positive interactions, there were also complaints about poor customer service and unhelpful staff in certain instances.
Checkout Efficiency
Several customers expressed frustration with long wait times at checkout and issues with self-service stations.
- SRSamantha ReinhardtNov 17, 20251.0We do not recommend ordering doors from Lowes on Western in Jacksonville. Just spend the extra money and go through an actual door and window company. We are currently pushing 4 months from the order date and are now on the 3rd attempt for them to get the door correct. We originally ordered the door because we have air gaps and water getting in, and after waiting the first 2 months the door did not come as we had ordered so we had returned the door that came wrong and ordered another door, this door arrived a month later at Lowes and they have had it on their property for almost 3 weeks waiting for our installer to pick up. At no time during the 3 weeks that they had it did anyone inspect it. It took the installer picking up on the day of install to find out it was damaged and he told us. Lowes waisted his and our time. And Lowes response was to offer us 10% off. Really! And their customer support wont even discuss compensation till after install is compete. Now we have to either try a 3rd time or just cancel the whole job completely and start over with a new company. I had been told not to go with Lowes and a 3rd party. I made the mistake of not listening. Life Lesson, you get what you pay for. Worst of all we have been paying on these doors on the Lowes card for month and we do not even have the door. NEVER AGAIN.
- DHDebbie HornNov 4, 20252.0I would rather shop here during the day. The staff is friendlier and more helpful.
- CRCara RodriguezOct 28, 20255.0We want to give a massive, heartfelt shout-out to Bob (the one with the beard) in the receiving department for his truly exceptional dedication. Our blinds purchase involved several trips to multiple different Lowe's locations where we were able to purchase the correct blind sizes, but unfortunately, they didn’t have the appropriate machine to cut them. Finally, we arrived at this store late on Saturday night, hoping to resolve the issue. Bob didn't hesitate. He patiently took on the time-consuming task of cutting 13 blinds accurately and efficiently, even though it was late. He was professional, accurate, and, most importantly, handled the entire effort without a single complaint. Bob went above and beyond to solve a problem that multiple other stores couldn't, ensuring we left as happy and satisfied customers. Lowe's is incredibly lucky to have him on their team!
- DCD & D Pest Control Co.Oct 26, 20255.0Walking into Lowe’s in Jacksonville, North Carolina feels like stepping into a Christmas wonderland with a side of “we actually care” customer service! 🎄 The store is spotless—seriously, you could eat off the floor (but don’t, they probably have a sign asking you not to). Every employee I ran into was super friendly and genuinely helpful, like Santa’s elves in blue vests. Whether you’re hunting for tools, lights, or enough extension cords to rival Clark Griswold’s display, they’ve got you covered. It’s great to see all the Christmas decorations already lighting up the aisles—trees sparkling, inflatables waving, and wreaths practically whispering “buy me.” If you want to catch that holiday feeling early and get inspired for your next home project, Lowe’s Jacksonville is the place to go! 🎅 Huge thanks to the hardworking crew at Lowe’s Jacksonville for keeping the store shining bright and spreading that holiday spirit.
- QQQOct 19, 20255.0Employees were so helpful. I live several miles closer to another Lowe's and will travel to this location because of the customer service and helpful staff.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jacksonville, NC?
You can find a wide range of quality hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Note that hours may vary on holidays.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Jacksonville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, flooring, lighting, and more.
Where is Lowe's Home Improvement store located in Jacksonville, NC?
The store is located at 1255 Western Boulevard, Jacksonville, NC 28546, United States.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby places include Logan's Roadhouse, a steakhouse restaurant; Bed Bath & Beyond, a department store; and Sleep Inn & Suites, a hotel. These local spots provide dining, shopping, and accommodation options to complement your visit to Lowe's.
Is there a propane supplier near Lowe's Home Improvement in Jacksonville?
Yes, Blue Rhino Propane Exchange is located nearby, providing convenient access to propane for your grilling and heating needs.
Are there locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key locksmith services are located near Lowe's for your key and lock needs.