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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Indian Trail, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,676 reviews
5 stars
1,052
4 stars
315
3 stars
118
2 stars
42
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or rude.
Product Availability
Customers frequently report issues with product availability and inventory accuracy, leading to frustration when items are not in stock as indicated.
Delivery Issues
Several reviews highlight problems with delivery services, including delays and damaged items upon arrival.
Store Cleanliness
Many customers appreciate the cleanliness and organization of the store, noting that it is well-stocked and maintained.
Checkout Experience
There are complaints about the self-checkout system and a lack of traditional cashiers, leading to dissatisfaction among customers.
- TCTiffany CooperJan 5, 20262.0I’ve had several disappointing experiences with this Lowe’s - basic stuff like disinterested associates who don’t speak, offer assistance & sometimes seem to go out of their way to not be bothered. But I don’t post about those- customers can suck so I almost get it. But, I’m posting this time because I had what I think was a ridiculous situation unfold today. I ordered a large craftsman work bench & large 52” tool chest top & bottom for hubs for Christmas, over $1250 when incl shipping of work bench (no other choice available except shipping which sucked). I chose curb pickup & Lowe’s assembly. A couple delays on top part of chest, but all else was okay. Finally, all pieces of chest were there yesterday so we picked it up. Today, realized it was missing the thicker stabilizing mat that goes between the top & bottom piece. Went to Lowe’s and customer service said only thing we could do is load it up & haul the whole thing back and repurchase it all. What?! For a $20 or so mat? They assembled it and didn’t notice it gone?? We need to put hundreds of pounds back on the truck and come back?! Smh I then reached out online. The response was “call Craftsman”. What?! Why would I have to make it right and hassle w/Craftsman when Lowe’s assembled it & missed it? I asked “what about a $10 credit and we’ll go find another.” (We are silver members - we spend there) but Nope! What a stupid situation. I emptied my cart of the shoe cabinet and next purchases i was about to make & we found a mat at Harbor Freight we can use. Terrible service from Lowe’s!
- VOViola OrtonJan 3, 20265.0It's Lowe's
- RGRalph GonasJan 1, 20265.0Found lots of clearance deals also the commercial pro red c9 bulbs the on line located showed the staff was friendly and helpful the store was very organized and clean
- SBSpencer BeckDec 11, 20255.0I work at a trucking company and was trying to locate some paperwork from this Lowe’s. I called and Jennifer in receiving answered. She went above and beyond in helping me locate this paperwork, she looked for what I needed for nearly an hour and when she was at a loss she even called another Lowe’s location to help her track it down for me. Truly could not have had a better experience with the service I was provided
- CACHRISTINA ADec 5, 20251.0If I could give 0 stars I would, been dealing with Lowe’s since 6-27-25 to get windows installed and it has been a nightmare. Here we are 12-5-25 and we still don’t have windows installed and they refuse to give us a refund. Do Not give them your business. I have had the pleasure of telling Everyone I know about this experience. Lowe’s is horrible and they do not keep their part of the bargain.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Indian Trail, NC?
You can find appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, paint, patio furniture, plumbing essentials, and more at Lowe's Indian Trail store.
What are the operating hours for Lowe's Home Improvement in Indian Trail on weekdays?
Lowe's in Indian Trail is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Indian Trail offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers at the Indian Trail location.
Can I return or exchange items at Lowe's in Indian Trail?
Most items can be returned within 90 days. Online purchases can start returns online, and in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Indian Trail?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What brands are available at Lowe's Home Improvement in Indian Trail?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kitchenaid, Weber, and many others.
How can I find nearby coffee shops around Lowe's Indian Trail for a quick break?
Flavs Coffee and Italian Market is a nearby coffee shop and Italian restaurant where you can enjoy coffee and snacks before or after visiting Lowe's.
Are there any local gift or craft stores near Lowe's in Indian Trail?
Yes, nearby stores include 3rd Eye Gifts, Ladybug's Attic (arts and crafts), and Chewy’s Cards and Collectibles (gift shop and hobby shop) where you can find unique gifts and craft materials.
What nearby shopping centers or furniture stores can customers visit close to Lowe's Indian Trail?
Customers can visit nearby shopping centers like 74 Business Village Shops of Indian Trail, and furniture stores such as Juneberry, White Barn Marketplace, White Barn Annex, Second Life Furniture, and Southern Marketplace.
What special services does Lowe's Home Improvement in Indian Trail provide for home projects?
Services include appliance installation, flooring installation, cabinet and countertop installation, HVAC installation, gutter installation, smart home installation, and various other home improvement installations.