Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Indian Trail, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,665 reviews
5 stars
1,043
4 stars
314
3 stars
118
2 stars
41
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude or unknowledgeable.
Product Availability
Customers expressed frustration with product availability and inventory accuracy, often finding items out of stock despite online listings.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Delivery Issues
Several customers reported significant problems with delivery services, including delays and damaged items upon arrival.
Return Policy
Customers found the return policy to be restrictive and unhelpful, leading to dissatisfaction with their shopping experience.
- SSSamuel ScarboroughNov 2, 20255.0Ethan helped us a ton with finding the perfect light to our vintage fish lamp. He went out of his way to assist us in the entire process. Thank you!
- DCDaniel ColemanOct 23, 20254.0Great hardware store as always. Staff is not knowledgeable like they used to be
- BWbrandon watkinsOct 23, 20254.0This is a place for home remodeling. No glitz, no glamor, but they do have a team ready to assist. Helpful in many ways. Variety of options. Lowes honors returns and keeps the outside looking good as well. Noticed a guy outside sweeping, which gabe me peace of mind that I didnt have to worry about nails.
- SSsreggird60Oct 18, 20255.0Have been coming to the Indian Trail Lowes since they opened and have yet to have a bad experience. The employees are very helpful and the store is clean and well stocked.
- SGSean GistOct 17, 20251.0When time is money DON'T USE THIS STORE!!! Made an order in store for delivery. Delivery arrives and has everything except 200 2X4s. Called the store and was told it would be delivered the next day. Called today and they said now it will be next week. When I told them I was promised the next day because they screwed up on the order I was told, "sorry, Monday".
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Indian Trail, NC?
You can find appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, paint, patio furniture, plumbing essentials, and more at Lowe's Indian Trail store.
What are the operating hours for Lowe's Home Improvement in Indian Trail on weekdays?
Lowe's in Indian Trail is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Indian Trail offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers at the Indian Trail location.
Can I return or exchange items at Lowe's in Indian Trail?
Most items can be returned within 90 days. Online purchases can start returns online, and in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Indian Trail?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What brands are available at Lowe's Home Improvement in Indian Trail?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kitchenaid, Weber, and many others.
How can I find nearby coffee shops around Lowe's Indian Trail for a quick break?
Flavs Coffee and Italian Market is a nearby coffee shop and Italian restaurant where you can enjoy coffee and snacks before or after visiting Lowe's.
Are there any local gift or craft stores near Lowe's in Indian Trail?
Yes, nearby stores include 3rd Eye Gifts, Ladybug's Attic (arts and crafts), and Chewy’s Cards and Collectibles (gift shop and hobby shop) where you can find unique gifts and craft materials.
What nearby shopping centers or furniture stores can customers visit close to Lowe's Indian Trail?
Customers can visit nearby shopping centers like 74 Business Village Shops of Indian Trail, and furniture stores such as Juneberry, White Barn Marketplace, White Barn Annex, Second Life Furniture, and Southern Marketplace.
What special services does Lowe's Home Improvement in Indian Trail provide for home projects?
Services include appliance installation, flooring installation, cabinet and countertop installation, HVAC installation, gutter installation, smart home installation, and various other home improvement installations.