Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Huntersville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,746 reviews
5 stars
1,086
4 stars
350
3 stars
96
2 stars
48
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful, while others were criticized for being rude or unresponsive.
Product Availability
Customers appreciated the wide selection of products, but some reported issues with items being out of stock or not available as advertised.
Installation Issues
Numerous complaints about poor installation services and lack of follow-up on issues, leading to customer dissatisfaction.
Store Environment
Generally positive feedback on store cleanliness and organization, with some customers finding it easy to locate items.
Delivery Problems
Significant frustration with delivery services, including missed deliveries and poor communication regarding order status.
- PRPhresh R4 days ago5.0Great customer service! Jimmy O went above and beyond today. Super friendly, respectful, and made the whole process smooth. He even helped me cut my lumber and made sure everything was exactly how I needed it. Really appreciate the extra effort — thank you Jimmy!
- DRDeven R.Nov 14, 20255.0The associates are some of the friendliest and helpful people in the industry. Aisles are clean, enormous selection of anything and everything relating to home improvement, with an excellent selection of products geared towards professionals as well. Stand-out retailer, good people, and dependable with your product needs
- SHSharon HallNov 10, 20255.0From gadgets to gifts find it here! Whether something at home needs to be fixed or I need a hook there's someone to help and show me where to find it!
- CACourtney AhlersNov 3, 20251.0I have never been treated so badly by customer service employee's! I was shopping at the Huntersville location buying a piece of wood that I needed cut. I referred to my measurement and let the employee know I needed “33 point two five” inches cut off. He proceeded to yell across the isle to another employee to make fun of the way I said it “ haha it’s 33 and three quarters. Both laughed and another man(I think the manager) looked at me and rolled his eyes (kinda saying”don’t mind them, they’re idiots”). The older man took me back to have the wood cut and proceeded to repeat my infraction of words about three more times(in front of other customers). I got my wood and walked over to the jigsaws to see what I needed to cut smaller pieces of the same wood. I needed help finding what I needed and asked an employee when he had a minute I had a couple of questions. At the same time the other guy that was laughing with the older man(at my expense) proceeds to say “ this lady needs help with everything today”. As I was looking around that department he kept looking at me. Needless to say I was very uncomfortable by this point and I just wanted to get out of there! I can appreciate trying to cut up and have fun at work but not at the customers expense. Especially that I am a woman and they made me feel very dumb and small. I’m sure if my husband were with me this would not have happened in this way. One last point, I had just come from Home Depot right before. They did not have the right size piece of wood which brought me to Lowe’s. Everyone there was friendly and continuously asking if I needed any help. Unfortunately I did not get that same treatment at your store. I often shop at the Lowe’s in northlake and have never been made to feel like a fool. I’ve always been respected as a woman and treated with kindness. I will not be back to this Lowe’s again. When I am in Huntersville I will choose Home Depot every time. I truly hope this is addressed with the older (New Yorker) man in the wood department and the younger guy(not wearing a vest) in the tools department. Plus the manager that sat back and watched it happen, as he obviously knew this was inappropriate but said nothing besides rolling his eyes.
- JMJeremy MiltonOct 27, 20251.0I’m giving Lowe’s a one start because of the credit card company they use. Synchrony financial. I have had this card for years. Never a late payment and no outstanding balance. Today my card was cancelled without a balance on it. I use the card weekly. My credit is in the 820-830 range. They say I’m a payment risk. My income goes up every year. Now they say I have to reapply for another card. Lowe’s needs to make a change because I want to use another retailer. They just lost a valuable customer. I buy all Kobalt tools. I reached out to the response to this review. Just was giving an apology and said they will pass it up the line.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Huntersville?
You can find a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment at Lowe's in Huntersville.
What are the store hours for Lowe's Home Improvement in Huntersville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account; email updates will also be sent to you.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return through your Order History, while in-store returns require proof of purchase at the customer service desk.
What brands does Lowe's Home Improvement carry?
Lowe's carries popular brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and many more trusted names.
What types of installation services does Lowe's provide?
Lowe's offers installation services for appliances, blinds, cabinets, carpet, countertops, decks, doors, flooring, generators, lighting, roofing, and more.
Are there nearby places that can help with key or locksmith services?
Yes, nearby places such as Minute Key and InstaFob offer key and locksmith services that could complement your visit to Lowe's for home improvement needs.
What nearby educational services are available for families visiting Lowe's?
There are nearby day care and preschool services such as Kids 'R' Kids Academy of Lake Norman and Kids R Kids Learning Academy of Lake Norman, which could be useful for families shopping at Lowe's.
Where can I find nearby medical and dental care close to Lowe's Home Improvement?
Nearby medical and dental facilities include Dr. Scott P. Guice, DDS, PA for dental needs and Atrium Health Diabetes & Nutrition Care for medical services.