Lovesac

Reviews

• JH

  Jason Happe

  Dec 18, 2025
  2.0
  The product is really nice. The sales people were really nice. The huge disappointment is it came in 20 boxes and dropped off in our driveway while raining. And to my surprise it’s me who gets to put it all together after spending the most I could ever imagine on the couch..
• MH

  Mike Helwig

  Dec 2, 2025
  5.0
  Wow. The team at this location are amazing. They patiently watched my kids terrorize the showroom while we picked colors and styles. The staff was excellent before the sale and even better after the sale. A gentleman named Kent especially! He fielded all of my questions and helped me order, exchange, and return several items. Luckily, the couch has been just as amazing especially with stealth tech! Don’t listen to the internet, it’s great! Thanks again to Kent for all his help!!
• KB

  Kendra Blackeagle

  Sep 1, 2025
  4.0
  My husband and I initially visited the showroom in the Southpark mall. After reading the reviews about the Birkdale location and the friendliness and expertise of the staff, we decided to go to this location as it’s closer to our home. We did go an hour before closing. There was only one associate to help. He greeted us, was friendly, helpful and answered questions. That was until another customer came in. She interrupted us and he gave her the attention instead of focusing on us and completing our sale. We had to wait as she asked more and more questions, requested demonstrations, and explanations of various products. This was so frustrating because we felt like we were not given priority as we were first in the showroom and he had already been working with us. As the only salesperson, we did extend a little grace, but when we were ready, we were ready. I had to give a look before the customer acknowledged he should help us and she could wait as we were there first. He did return to us only to be interrupted again by “one more question” as we were literally in the middle of the purchasing process! Had we not been in a time crunch for ordering, I would have left the store and visited another. For such a big and expensive purchase, I think the experience should be personal and 1:1 from start to finish. He did offer to stay a bit past closing to make sure we had everything we needed. Although that was a nice gesture, it wouldn’t have been necessary had we had the attention we deserved.
• NE

  Naomi Erwin

  Dec 22, 2022
  5.0
  Both of the associates who helped us were great! Dee answered all our questions and got us set up with exactly what we needed! Super friendly and helpful service! Got our couch ordered for our new home and can’t wait to get it in and set up!
• JN

  Joseph Newton

  Sep 23, 2022
  5.0
  We had such an incredible experience with Dee!! We felt like we were spending time with a friend while getting an incredible deal on an incredible couch!!

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