Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hope Mills, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
2,188 reviews
5 stars
1,320
4 stars
468
3 stars
150
2 stars
88
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for their helpfulness, while others were criticized for being unhelpful or rude.
Product Availability
Customers appreciated the wide selection of products, but there were complaints about items being out of stock or delivery issues.
Store Cleanliness
The store was generally noted as clean and organized, contributing positively to the shopping experience.
Return Policy Issues
Many customers expressed frustration with the strict 48-hour return policy, particularly regarding appliances.
Helpful Staff
Several reviews highlighted specific employees who provided exceptional service, indicating that staff performance can vary significantly.
- RGRobby GoodmanNov 11, 20255.0Thank You Ms Tonya for your extra care and help with our Fan selection today. Need more Folks with your caliber!
- KWKevin WilliamsNov 4, 20255.0This store is very clean and well organized The associates are very helpful and the manager even helped me with their Website on my phone.
- PTPhillip TynerNov 1, 20255.0Good for plumbing Supplies on nights and b weekends when the supply house is closed. Check out my business, PLUMB CO, and call for service ❤️
- KKK.ClarkOct 24, 20255.0Had the best experience at Lowe's on Hope Mills Rd. Gospel was a huge help in getting me my storm door with doggy door. He listened, paid attention to details and was thorough in getting me exactly what I needed. I will definitely return and also refer others here.
- SIscott ingledueOct 20, 20255.0Had just what was looking for bulk hvac filter at discounted price
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Hope Mills offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, outdoor furniture, gardening equipment, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Hope Mills, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also sent if your order status changes.
What is Lowe's return policy in Hope Mills?
Most items can be returned within 90 days. For online purchases, returns can be initiated online or at the store with proof of purchase or return barcode.
Which payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby restaurants include Chick-fil-A, Arby's, Wingstop, Jersey Mike's Subs, Zorbas Gyro, and Starbucks, great for grabbing a quick meal or coffee around your shopping trip.
What financial services are available near Lowe's Home Improvement?
Nearby financial services include Michael D Mitchell CPA, Edward Jones financial advising, First South Bank, United Bank, and multiple mortgage lenders such as Certainty Home Lending and its associated brokers.
Are there any health and wellness services near Lowe's in Hope Mills?
Yes, services such as Divine Wellness Therapeutic Center for counseling and mental health, PolyMedic Primary Care, Corner Stone Family Dentistry, and Mr. Kennard Lloyd DDS dental services are conveniently located nearby.
How can I find products online or cancel my order at Lowe's?
You can find products by searching keywords, item numbers, brands, or browsing departments. Orders can be canceled via your MyLowe's account before shipment or pickup by selecting the item and following cancellation prompts.