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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Hope Mills, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
2,204 reviews
5 stars
1,329
4 stars
470
3 stars
152
2 stars
88
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unknowledgeable or rude.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers expressed frustration with product availability and order fulfillment issues, including damaged items and backorders.
Checkout Experience
Many customers are dissatisfied with the self-checkout system, preferring staffed registers for a better checkout experience.
Staff Knowledge
There are concerns about staff knowledge, with some customers reporting that employees were unable to assist with product inquiries.
- PHPeach Houses2 days ago1.0This delivery was completely unacceptable and reflects poorly on Lowe’s. My electrical beverage cooler was delivered by a third-party DOOR DASH driver who was clearly unqualified to handle large appliances. The unit was transported upside down in the back of a very small car and then left on the sidewalk in the rain. No notice was provided that Lowe’s would outsource an appliance delivery in this manner. This is reckless handling of an electrical product and could have resulted in permanent damage or a serious safety issue. Customers should be informed when Lowe’s chooses to use DoorDash for appliance deliveries, and Lowe’s should not tolerate this level of incompetence from any delivery partner. I expect far better from a company of Lowe’s size and reputation. This should never happen.
- MMMONICA ONICA MONICA4 days ago5.0Was here this morning and I must say I had a great experience the employees were friendly and helpful made my day go so much smoother I would definitely recommend
- DVDenise Vaccaro-Walton4 days ago3.0Helpful staff tho what I needed not in stock so website lied
- HGHaley GalloDec 30, 20255.0I live closer to the skibo location but prefer going here bc it isn’t nearly as busy and the service is better.
- LLLaniDec 30, 20251.0The poor customer service basically wasted my entire day. I go to the store knowing I'm going to invest time into finding an associate to help me, that happens every time I go there. Went this morning and walked around looking for help and after about 10 minutes found someone to call someone in the dept I needed help in. Went back and waited and still noone. So, ok, I'll order it online then so I don't have to waste more time in the store. Called customer service to ask a basic question about sheet vinyl flooring and the guy that answered the phone didn't even know what it was. I explained to him what it was and the difference between other vinyl flooring. He answered the question and thank God he transfered me to that dept bc, he was wrong. He knows nothing about anything in that store, so he probably shouldn't be answering customer service calls. IF, and that's a BIG if, I ever go back there, it will only be for things I don't need any help from an associate for. But for now, I'll spend my money at Home Depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Hope Mills offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, outdoor furniture, gardening equipment, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Hope Mills, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also sent if your order status changes.
What is Lowe's return policy in Hope Mills?
Most items can be returned within 90 days. For online purchases, returns can be initiated online or at the store with proof of purchase or return barcode.
Which payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby restaurants include Chick-fil-A, Arby's, Wingstop, Jersey Mike's Subs, Zorbas Gyro, and Starbucks, great for grabbing a quick meal or coffee around your shopping trip.
What financial services are available near Lowe's Home Improvement?
Nearby financial services include Michael D Mitchell CPA, Edward Jones financial advising, First South Bank, United Bank, and multiple mortgage lenders such as Certainty Home Lending and its associated brokers.
Are there any health and wellness services near Lowe's in Hope Mills?
Yes, services such as Divine Wellness Therapeutic Center for counseling and mental health, PolyMedic Primary Care, Corner Stone Family Dentistry, and Mr. Kennard Lloyd DDS dental services are conveniently located nearby.
How can I find products online or cancel my order at Lowe's?
You can find products by searching keywords, item numbers, brands, or browsing departments. Orders can be canceled via your MyLowe's account before shipment or pickup by selecting the item and following cancellation prompts.