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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Holly Springs, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2240 Ralph Stephens Road, Holly Springs, NC
27540, United States
Hours
Reviews
4.2
703 reviews
5 stars
450
4 stars
117
3 stars
34
2 stars
20
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being dismissive or unhelpful.
Product Availability
Frequent reports of items being out of stock or not matching online inventory, leading to customer frustration.
Store Experience
Customers appreciated the cleanliness and organization of the store, but many expressed dissatisfaction with long wait times for assistance.
Delivery Issues
Numerous complaints regarding delivery delays and issues with appliance installations, causing significant customer dissatisfaction.
Staff Knowledge
Inconsistent staff knowledge; some employees were praised for their expertise, while others were noted as unhelpful or uninformed.
- SASergei AndreevDec 26, 20255.0I like it
- NNnrgriffi6565Dec 26, 20255.0Went to get some faux brick paneling, water repellant flash tape, and liquid nails. We're able to find the latter of the two, but was unable to find the brick paneling. Will have to search online. The trip was saved when we found a Christmas cactus on sale! Less than 3 dollars for a new little green plant to live in our house.
- DMDaniel MunozDec 3, 20251.0Not very impressed bought a ladder for $39 the day before Thanksgiving got an email while I was on Thanksgiving break and it said $25 so when I got back from holiday vacation, I called the store and asked him if I have to bring the ladder in to get the $19 credit or can they do it? They told me to bring it in. I brought it in. They returned it when they went to charge it again. It was $89. I have an email from the 30th that says it was 25 they wouldn’t honor that price not very satisfied with the service at this location.
- PPPaulNov 30, 20255.0Very nice Lowes store, has everything you need for yoyr home repairs. Helpful staff and fare pricing
- LLLuNov 24, 20251.0The customer service at this place is absolutely horrible. I had terrible experience at the checkout by one of the women there. When asked about my drivers license she said turn and block the first. Of course if you don’t explain what should someone block or what they’ll be confused. She rolled her eyes at me and looked at me like I was the stupidest person when she wasn’t even making sense. She could simple scan my driver license or say turn your drivers license and block the first barcode. No she was too lazy to explain it and proceeded to look at me like I was an absolute moron. What an awesome unpleasant woman for no reason.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Holly Springs, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, outdoor furniture, plumbing, lighting, and much more.
What are the operating hours for Lowe's Home Improvement in Holly Springs?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services, including same-day delivery.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates are also sent when status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer installation services for purchased products?
Yes, Lowe's offers a variety of installation services including for appliances, flooring, cabinetry, blinds, roofing, and more.
Are there any special services related to recycling at Lowe's?
Lowe's offers recycling services for electronics, light bulbs, and batteries.
What should I do if I want to return or exchange an item bought at Lowe's?
Most items can be returned within 90 days; online purchases can be returned starting through your online order history, and in-store returns require proof of purchase at customer service.
What nearby places can I visit after shopping at Lowe's in Holly Springs?
Nearby you can visit Jim's Ole Time Hot Dogs for a quick meal, Mellow Mushroom for pizza, or Whistle Express Car Wash to freshen your vehicle after shopping.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby if you need to swap your propane tanks conveniently.
Are there any services nearby that complement Lowe's locksmith needs?
Minute Key, a nearby key and locksmith service, can assist with any lock-related needs while you're shopping in the area.