Brand Certified
Lowe's Home Improvement
4.1(2890 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
1550 21st Street Drive S.E, Hickory, NC
28602, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(828) 304-9063
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/NC-Hickory/1557?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-1557-_-na-_-0-_-0
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Hickory, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
2,890 reviews
5 stars
1,638
4 stars
651
3 stars
235
2 stars
123
1 star
243
- WFwilliam fox1 day ago1.0Still in line for 10 minutes at the pro desk couldn’t get any help because everybody was standing around chatting about all kinds of other stuff. Horrible customer service go to Home Depot instead.
- LLLibby Lowman3 days ago1.0Ordered some barn door round handles missing parts charged me 20.00 in shipping had to reorder should have refunded the shipping due to parts of the handle missing the box had been already opened one time 🙃
- PAPatricia Aiken5 days ago1.0We bought all new kitchen appliances and it has been nothing short of a fiasco getting them delivered and set up. Everything is good there til they make the sale and then you are on your own to figure the rest out. You call and get an AI representative like you aren't important enough to talk to a real person. We will never step another foot in a Lowes Hardware. We will be going elsewhere for sure.
- RBRandy BoylesApr 7, 20261.0I was very disapointed in the hickory store after my wife and 13 yr old daughter came up there to buy bags of mulch and was not offered any help to to load it on the cart 25 bags and then associates stood and watched while they loaded it in the truck and offered no help at all. Thats pretty sorry in my book. I have been Told by other people that they had The same problem. Able bodied men letting a woman and small girl load while they watched. Lowes need To watch what they are paying these sorry excuses for.
- MKMr. KApr 2, 20261.0Bad experience. Wife bought a washer and got it delivered but when installed has a broken door. So called customer service instantly. Lady say they do a return and they will exchange for a new. Good news but unfortunately they came took the washer and never exchanged say i have to called them about that after I talked to a lady about it. So we decided to just get a refund. Went to the Lowes store. They told us that it would take about a week to get your refund. So we were left without our refund n no washer. Say have to pay for another one. Quick to take your money but forever to get it back. Lowes need to step up on their customer service and staff because seem like they dont have proper communication facts on their policies. Never had issues with this store but this is one of the worst experience I had... Hopefully in the future it doesnt happen to another customer.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hickory, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, plumbing supplies, and more at Lowe's Hickory store.
What are the store hours for Lowe's Home Improvement in Hickory, NC?
Lowe's Hickory is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's Hickory offers both in-store pickup and delivery services for your convenience.
What brands can I expect to find products from at Lowe's Home Improvement in Hickory?
You can find products from trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more.
How can I check the status of an order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You'll also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Hickory?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, HVAC, and more, as well as free delivery and haul away, easy returns, and exchanges.
Are there any nearby places I can visit before or after shopping at Lowe's Home Improvement?
Yes, nearby places include Shoppes at Hickory shopping center for retail therapy, Patriot Brew Thru and Axe Throwing for entertainment, and McDonald's for a quick meal.
Is there a locksmith service near Lowe's Home Improvement in Hickory?
Yes, Minute Key key and locksmith services are located nearby for your convenience if you need key duplication or locksmith help.
Can I find tire services near Lowe's Home Improvement in Hickory?
Yes, Discount Tire is located nearby and offers tire dealer and repair, oil change, and automotive parts and accessories services.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 26, 2026Yext Knowledge Graph
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