Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hendersonville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1415 7th Avenue. East, Hendersonville, NC
28792, United States
Hours
Reviews
3.8
2,075 reviews
5 stars
960
4 stars
476
3 stars
236
2 stars
119
1 star
284
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers received excellent help while others reported long wait times and unhelpful employees.
Product Availability
Customers frequently noted discrepancies between online inventory and in-store availability, leading to frustration.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding order status.
Store Condition
Feedback indicated that the store is generally clean and organized, but some customers reported cluttered aisles and disorganized shelves.
Return Policy
Customers expressed dissatisfaction with the return policy, particularly regarding paint and appliance returns.
- MGMarin Gibson2 days ago5.0I had an outstanding experience with Tracy G. in Customer Service at Lowe’s. She went above and beyond to help resolve an issue I had with a previous purchase, handling everything quickly and professionally. Tracy also helped me secure a very competitive price on a new dryer, which was a huge bonus—and it’s being delivered in just two days! Her knowledge, friendliness, and willingness to help truly made my day. Thank you, Tracy, for the exceptional service! Highly recommend working with her.
- CHCrystal Hudson3 days ago2.0Very hard to get help from an employee. Tried for 2 weeks to speak to someone in appliances after having a washer and dryer delivered. The delivery guys ripped my laundry room floor badly. I let the phone ring in the departments for 40 minutes at a time. My fam and friends didn't give this place the nickname SLOWES for nothing. We need more options than here and Home Depot.
- TCTerry ChristopherNov 17, 20255.0Friendly knowledgeable staff
- JSJesse StaalmanNov 17, 20255.0Michelle in your paint department is AMAZING. Watched her interact with several customers and then myself - she brought so much joy and excitement to my paint picking process, and got genuinely invested.
- MEMary Ann EvansNov 6, 20253.0The other day I purchased a small electronic item that after an hour I couldn't get to work. So I went to the return desk with what I thought would be a quick In-n-out transaction. After over 15 minutes of trying to figure out how to do it, while three managers stood around talking to each other one of them FINALLY offered to help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hendersonville, NC?
Lowe's offers a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
Services include appliance installation, flooring installation, deck installation, door and window installation, lighting and ceiling fan installation, smart home installation, and many more.
What are the store hours for Lowe's Home Improvement in Hendersonville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on major holidays.
Can I order products online and pick them up in-store at Lowe's?
Yes, Lowe's offers in-store pickup where you will receive an email when your order is ready. You can pick it up during operating hours with your confirmation and photo ID.
Does Lowe's Home Improvement offer delivery services?
Yes, Lowe's provides delivery services for your convenience.
How can I find a product on Lowe's website?
You can search by keyword, item number, brand, or manufacturer's model number, or browse by department to find products on their website.
What nearby places can I visit when I shop at Lowe's in Hendersonville?
Nearby places include minuteKEY for locksmith services, Blue Rhino Propane Exchange for propane needs, and Piggy's Ice Cream and Harry's Grille for dining options.
Are there any nearby financial services close to Lowe's Home Improvement?
Yes, Telco Community Credit Union - Hendersonville Branch and Truist bank are nearby for your financial needs.
What entertainment options are available near Lowe's in Hendersonville?
You can visit Four Seasons Cinemas for movies or explore the Music Academy of Western North Carolina for arts and entertainment near Lowe's.
What payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.