Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Henderson, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,589 reviews
5 stars
851
4 stars
376
3 stars
133
2 stars
64
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor service and unresponsive employees.
Store Cleanliness
The store is generally reported as clean and well-stocked, although some customers noted issues with dust and disorganization.
Product Availability
Customers frequently experienced discrepancies between online inventory and in-store availability, leading to frustration.
Staff Knowledge
While some employees are noted for their helpfulness and expertise, others are criticized for lack of knowledge and assistance.
Checkout Experience
Many customers expressed dissatisfaction with the self-checkout process and the lack of cashiers.
- JCJames CheathamNov 7, 20251.0Was going to get $ 3000 of plumbing supplies, gave up Girl called someone to plumbing they never showed up. Went to homedepot in wake forest. If they ever come to henderson area you will have to close the doors
- EMEva MadonSep 21, 20255.0Had just what we needed at a great price. The cashier was exceptionally friendly and knowledgeable.
- TMTim McFeatersSep 14, 20255.0This store is always clean, we'll stocked and staff friendly. Want to give special shout out to Craig, he helped us on a late Sunday evening pick our new fridge out and go over all the options. A+++ experience!!!
- KOKency OrtizSep 12, 20251.0Horrible customer service from this Hispanic lady name Leslie. My boyfriend was asking some questions about an order. She gave nothing but bad service, her look said it all like she was having a bad day. I approached her and did tell her she should work somewhere else, but helping others. I work in customer service. My customers love. They’ll bring me food, coffee, gifts and I love them back. Hope someone read this and pay attention to their workers.
- CHChris HartAug 28, 20251.0Poor customer service.....workers on the phone or hiding more than helping people
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Henderson, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Henderson, NC?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Hours vary on holidays.
Does Lowe's in Henderson offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are also provided if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Henderson?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's Henderson?
Yes, Lowe's offers a variety of installation services including appliances, cabinetry, flooring, lighting, HVAC, roofing, and more.
Are there any nearby places where I can exchange propane near Lowe's in Henderson?
Yes, Blue Rhino Propane Exchange is nearby and offers propane exchange services, which could be convenient for your outdoor grill or heating needs after visiting Lowe's.
What nearby places can I visit for groceries and other essentials near Lowe's Henderson?
ALDI USA is a nearby grocery store and supermarket where you can shop for groceries and liquor, making it convenient for a one-stop visit along with Lowe's.
Where can I find key and locksmith services near Lowe's Home Improvement in Henderson?
minuteKEY and Minute Key are nearby key and locksmith service providers, useful if you need key duplication or lock assistance when visiting Lowe's.
What are some nearby dining options close to Lowe's in Henderson, NC?
Chick-fil-A and Taco Bell are nearby fast food restaurants where you can grab a quick meal before or after your visit to Lowe's.