Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Greenville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,510 reviews
5 stars
869
4 stars
335
3 stars
128
2 stars
51
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff being helpful while others were reported as rude or unresponsive.
Product Availability
Customers noted issues with stock levels and discrepancies between advertised prices and actual prices at checkout.
Store Cleanliness
The store is generally described as clean and well-maintained, contributing positively to the shopping experience.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and poor handling of items.
Staff Knowledge
There are concerns about the adequacy of staff training and knowledge, with some customers feeling that employees were not equipped to assist effectively.
- CDCarissa DavisNov 12, 20251.0Resorting to reviews in hopes of getting some actual help. My husband and I have been in a months long situation trying to get our refund on a carpet install. We decided after calling in to cancel a portion of our carpet installation and were told explicitly on the phone that it would be no problem to do so and get a full refund for that portion without any penalty. I was actually surprised at how kind and easy that part of my request was. Our experience up to that point was incredible and we were excited to use the Lowe’s for our home projects. It quickly turned into a nightmare. This has been going on since August. I still do not have my money back. Not one person has followed up or followed through on what we’ve been told they would do. I have never been more disappointed with an experience as I am with this one. As someone who works in high level customer service I cannot wrap my head around how terrible this has been.
- LTLisa ThompsonNov 6, 20251.0Went into store to buy a kitchen sink and faucet. Tried to help myself but could not locate sink that was on website in the spot it was supposed to be in Went to washer dryer section where a elderly gentleman with lowes vest and A mask was on cell phone leaning on a basket asked him if he could get me some help. He nodded. Went back to sink area waited nothing Walked back to him he was helping a couple purchase a washer and dryer the hell with me. Walked towards customs service desk young guy working at spray paint section with cell phone stuck to his ear working hard for that LOWES PAYCHECK got to customer service desk young girl leaning across desk on her cell phone stood there a few seconds said excuse me could you get someone to help me in kitchen sink area OK Back to the sinks I go. NO-ONE EVER SHOWED. Left that store went to winterville store bought sink in and out in 10 minutes. My husband spoke to the RUDE MANAGER Holly ON 10th street lowes after he had to call home office because she would not answer page in store probably not doing her job EITHER . She said we’re short staffed but I’ll look at the cameras Called him back two days later said your wife was only in here 20 minutes and she was all over the store. YES ROCKET SCIENTIST I WAS LOOKING FOR SOME HELP!!!!!!!!!!!!!!! JUST RUDE. GUESS ANY ONE CAN BE A MANAGER RIGHT??? MY SUGGESTION GO TO LOWES IN WINTERVILLE THIS WAS MY SECOND AND LAST BAD EXPERIENCE AT THAT LOWES FIRST TIME WAS WITH RICCO ———AND TO HOLLY DO BETTER OR MOVE ON. I worked at Lowe’s back in the day THERE IS NO CUSTOMER SERVICE ANYMORE ANYWHERE!
- FFFommyOct 31, 20251.0very rude people work here. Asked the lady at the front door next to the paint department and she was snotty and rude and said go ask the return department, Instead of getting on her little phone and calling somebody , she couldn't be bothered
- CHChad HazelwoodOct 27, 20255.0Always great!
- IIinsomnia iseetylerOct 10, 20255.0Think about whatever issue that just popped up inconveniently as far as house/apartment issues is concerned. Where do you go? Obviously you know where. Obviously you know also too this place has a fix for any concern. 🤘
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Greenville, NC offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Greenville, NC?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kohler, Kobalt, and many more trusted names.
What payment options are accepted at Lowe's in Greenville, NC?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby businesses that can complement my visit to Lowe's Home Improvement?
Yes, nearby you can find Blue Rhino Propane Exchange for propane supply, minuteKEY for key and locksmith services, and Tre’ Chic Hair Salon if you want to relax with a beauty treatment after shopping.
How can nearby services like minuteKEY help Lowe's customers?
Customers can easily get key duplication or locksmith services at minuteKEY close to Lowe's, convenient for home improvement projects requiring new locks or keys.
What nearby medical centers are close to Lowe's in Greenville?
Nearby medical centers include ECU Health Wound Healing Center, Vidant Wound Healing Center, and Eastern Nephrology, providing health services if needed before or after your visit to Lowe’s.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides various installation services including appliances, cabinets, flooring, doors, lighting, roofing, fencing, and more to support your home improvement projects.