Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Greensboro, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,068 reviews
5 stars
1,203
4 stars
502
3 stars
167
2 stars
51
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or rude.
Product Availability
Customers frequently report issues with product availability, including items being out of stock or on backorder.
Checkout Experience
Many customers express frustration with the self-checkout system, citing long wait times and a lack of staffed registers.
Store Cleanliness
Some reviews mention cleanliness issues, particularly in the nursery and with products being dirty or poorly maintained.
Staff Knowledge
There are concerns about staff knowledge and training, with some customers feeling that employees lack the necessary expertise to assist effectively.
- JCJorma ComazziNov 11, 20251.0In my opinion, they used to have some of the best customer service. Recently, however, you can never find an associate to help you and it's become difficult to return items. I have had difficulty returning unopened items with a receipt. I have started to shop at Home Depot or the Lowe's on East Cone. I have received a wonderful customer service at these locations. Home Depot has never given me a problem returning open or unopened items with a receipt.
- SCSteven ChristinNov 9, 20251.0walked in around 4pm last friday to talk to someone about replacing my front door. No on was in the department. I pushed the button for help while I looked around at the doors for ideas. No one came and I could hear the reminders on the intercom for custommer assistance. About 10 mins later a random emloyee walks by and asks us if were waiting for help. I said yes and she responded, "I will go get her.". We waiting around for another 20 minutes or so. Nothing. So we left. Went to Home Depot right after and were we help immediately helped by a very knowledgeable employee. I'm glad I spent $3000 at the right place. Next time I want Walmart level expertise and McDonalds level service, I know where to go.
- MTMaria TajeddiniNov 4, 20255.0I recently visited Lowe’s lumber Department to buy some woods for my house not knowing what to get sizes and kind. I was so overwhelmed and about to give up. Then a young man named Mr. Jesus came by and saw me getting frustrated. Instead of ignoring me he came to help and carefully asked questions about the work I was going to do. He was so kind, calm and very knowledgeable. He showed me different kinds, sizes and explain the differences. I told him my husband is running late but I want go ahead choosing what we needed. When my husband arrived he was so impressed that I found what we needed without his help. I said Mr. Jesus helped me and he was so happy he did not have look around longer. We go t the materials we needed and bought them Thanks Mr Jesus. I hope you hire more people like him. He deserves a promotion or a raise. What a caring, knowledgeable man. He was never t just a worker to earn money and he really cares about this work and customers
- MSMatthew StatonOct 28, 20251.0Came in with my baby stroller, wife and child. Was literally checking out, pulling things from the bottom net where I set them (instead of grabbing a basket as I do in all stores) As I was scanning, lady with a guy with a white mustache and beard start rustling through my items on our stroller as we were checking out. (Assuming we’re gonna steel these items WHILE we were checking them out). Ridiculous. Will leave a few more reviews so this is heard and corrected. You DO NOT touch someone’s stroller and cart. Use your words. This is the ONLY store we’ve had this crap happen.
- ZRZachary RiggsOct 22, 20251.0I called here to check the purchase date of a LOWE'S BRAND faucet and see if it was covered under warranty since the LOWE'S BRAND one had FAILED PREMATURELY and leaked gallons in the kitchen. The order was looked up, verified and I was told to bring it by and they would swap it out. I uninstall, show up the 1st time. Order verified again, no stock. I wait a few days for the stock to come in, called to confirm and headed over. Customer service looks up the order (for the 3rd time) verifies and gives me the location to get the faucet. 15 minutes later and the item is in the wrong bin, found it, the person goes to exchange, can't and gets a manager who then informed I had to go to the location where I had purchased it due to the date. I decided to call that store across town to verify the information before I leave the parking lot. Turns out there's a 90 day policy on the LOWE'S faulty faucet. Not a problem but if anyone I spoke to at this store had been trained correctly even the 2 managers who helped look up the order had mentioned this I could have just purchased it and saved 2 trips, holding on the phone, and a little over 5 hours of my time let alone the days we couldn't use the faucet in the kitchen. A real pitty to lose a customer going back to the days of Lowes based in Wilkesboro over less than $100. They just built Nighthawk Ace Hardware up the road closer to me. They had the same replacement faucet we looked at and it was cheaper we went with the Moen since you can't trust the Lowes branded one to stand up or them to stand behind it or anyone to know the return/exchange policy on the thing. I may just be a nobody, but nobody at Lowe's will get my capital again
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Greensboro, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Greensboro?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement in Greensboro offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What are the payment options accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What are some popular brands available at Lowe's Home Improvement?
Lowe's carries brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, and many more trusted brands.
Are there nearby places where I can get a coffee or a break after shopping at Lowe's?
Yes, Starbucks is located nearby where customers can enjoy coffee and refreshments after their visit to Lowe's.
If I need key or locksmith services near Lowe's in Greensboro, where can I go?
minuteKEY and Minute Key locksmith services are located nearby and can assist with your key and lock needs.
Where can I exchange propane tanks close to Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby for convenient propane tank exchanges after visiting Lowe's.
Can I find grocery and health markets near Lowe's in Greensboro?
Yes, Earth Fare, a health market, and ALDI USA, a grocery store and supermarket, are located close to Lowe's for your shopping needs.