So the storage facility itself is fine. The older gentlemen that work there are great, but there is a younger man who is at the service desk and he is cordial, but every time I say "Thank you" or any pleasantries, he says nothing, completely ignores me. It's not a huge deal, but if the people that I know would come there to rent a storage unit, that would be off-putting, and they would take high offense to that. I would like to refer people to use the facility, but because of the type of people they are, they would get annoyed by this young man's refusal to say sometime as simple as "you're welcome" or "sure".
When you are in customer facing positions, making the customer not feel like a nuisance is a priority.
Some people could take that as being too picky. If you don't mind the young associate being curt and even ignoring some things you say when you come in the office, then this place is fine to use for your storage needs.
***There are mice, as with any storage unit. As long as you keep any food items out, you shouldn't have a problem with pests. My dad accidentally left a pack of crackers in a box, and there were rat droppings all throughout. But, as I said, I think this happens at any storage unit.***