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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Gastonia, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3250 East Franklin Boulevard, Gastonia, NC
28056, United States
Hours
Reviews
4.2
2,539 reviews
5 stars
1,493
4 stars
555
3 stars
216
2 stars
79
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently mention issues with product availability and discrepancies between online stock and in-store inventory.
Store Experience
The store environment is generally described as clean and well-stocked, but some customers report difficulty finding assistance.
Delivery Issues
Several reviews highlight significant problems with delivery and installation services, leading to customer dissatisfaction.
Employee Recognition
Specific employees received high praise for their knowledge and assistance, indicating that individual staff can greatly enhance the shopping experience.
- LCLang ClarkJan 3, 20264.0Pro desk is great but customer service desk is seriously lacking. Need better quality training
- PHPuppylover HowlerJan 2, 20265.0As an avid plant mother, I love the garden section and the wide selection of plants and plant care materials. I've adopted two plants here and I might adopt more, the stress discount is also nice for plant parents that love nursing plant back to health. Mary helped me with discounted items and was very helpful, if you don't want to go to Home Depot, this is the place I recommend.
- BJBural JordanDec 30, 20255.0Wow what a difference I went to the lowes in gastonia nc. Went and bought lumber all te bins were clearly marked with price also had help loading truck. The reason I am so surprised is because I usually get everything at the shelby lowes where nothing was ever marked employee told me they could not keep up with price changes I guess gastonia has better ways. Also in Shelby lots of people standing around.i got help in gastonia. If it wasn't so far to drive I would always go to gastonia. Oh I forgot to mention I I spend thousands of dollar every year a lowes.
- CCCyndi ClevengerDec 28, 20251.0Bought an inflatable stitch christmas decoration. It stopped working 3 days after purchase. When I took it back to the store they told me they cannot take back any christmas items. I told them I'm not just looking to bring back a perfect good item, but that it is broken and didnt even make it a week. They refused to credit my lowes card. I gave them the broken stitch, said I would cancel my card and shop elsewhere if this is how they treat their customers and don't stand behind their merchandise
- ASAmie ShaferDec 7, 20255.0I just want to brag on a well knowledgeable, super nice and helpful employee. His name is Kelly. My husband and I are currently remodeling our home and Kelly has helped us SO much. He is so sweet and can tell you where everything is without any hesitation. He helped us pick out the best door and storm door and many, many other products. Kelly is always willing to help even when it’s outside of his department. Such a super nice man with such a friendly and helpful attitude. He has made numerous store purchases super easy for us. HE NEEDS A RAISE!! Thank you Kelly!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Gastonia, NC offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment. Services include installation for appliances, flooring, cabinets, doors, lighting, and more.
What are the store hours for Lowe's Home Improvement in Gastonia, NC?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if the status changes.
What payment methods are accepted at Lowe's Home Improvement in Gastonia?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started through Order History, while in-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can get a quick key made while visiting Lowe's?
Yes, Minute Key and minuteKEY are nearby locksmith services where you can get keys made. They are convenient options close to Lowe's for your key needs.
Where can I find places to eat near Lowe's Home Improvement in Gastonia?
Nearby dining options include De Corias Bagels, CORIAS BAGELS, Chick-fil-A, Peking Garden Restaurant, La Fuente Bar & Grill, Poke Bros, Akropolis Cafe, Subway, and Jenn's Sugarlicious Bakery. Perfect spots for a meal before or after shopping at Lowe's.
What other stores or services are near Lowe's that I might find useful?
Nearby you can find Blue Rhino Propane Exchange for propane supplies, Best Buy for electronics and appliances, Pep Boys for automotive parts and repairs, Fallas Store and Ross Dress for Less for clothing. These locations provide a variety of shopping options close to Lowe's.
How can Lowe's Home Improvement in Gastonia assist customers with language needs?
Lowe's primarily operates in English and Spanish, and offers in-store translation services for other languages to assist customers effectively.