Brand Certified
Lowe's Home Improvement
4.2(2713 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
3250 East Franklin Boulevard, Gastonia, NC
28056, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(704) 865-6767
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NC-Gastonia/0457
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Gastonia, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
3250 East Franklin Boulevard, Gastonia, NC
28056, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.2
2,713 reviews
5 stars
1,604
4 stars
575
3 stars
227
2 stars
88
1 star
219
- JAJuan Aguilar5 days ago5.0It is very good!
- JCJust CherelleFeb 9, 20261.0This Lowes customer service pick up department is trash! I came into to pick up an order. There were two ladies there they didn't want to help me. They walked out then after waiting 10-15 minutes the manager with burgundy hair saunter's over with no sense of urgency or care with a lackadaisical attitude gets my order demands my ID it was horrifying. Nothing but trash. It is such a contrast from the customer service at Home Depot which is always 10 out of 10
- PLPablo A LopezFeb 3, 20265.0Great store for your building experience.
- JFJoseph FairbankJan 24, 20261.0Ordered a generator a week before ice storm is supposed to hit to power space heaters for my family. Email confirmation said it would be ready for pick up by the day the storm was supposed to start and then available the day of the storm. After waiting all day with no contact that it’s ready I called the local store that I was to pick up at and was told that although it said it was arriving today the earliest any delivery for generators would be 5 days later which does nothing to help the situation. I check my account and it says it’s still arriving today. Apparently neither the store nor the online fulfillment no what the hell they are doing. Now my family has no means of heat during frigid temps heading into no power. As soon as I pay off my Lowe’s card I will be canceling it and never stepping foot in another Lowe’s again
- SMShannon MarieJan 24, 20265.0I am only giving 5 stars because of this wonderful lady named Jodie. During these chaotic times with today’s upcoming snow storm many workers seem understandably overwhelmed. Jodie on the other hand exhibited the best form of customer service I have ever received. She introduced herself and told us good morning without being asked. She noticed we had a space heater and asked if there were more left. We replied yes and she told us she just wanted to know in case other customers would want to know. Then I asked her where the flashlights were located and she gave me clear instructions. Unfortunately we weren’t able to find what we were looking for in the flash light section. 5 minutes later Jodie came and found us and offered us a better option for a flash light because she noticed we had a baby with us. We were able to get the LED lights she suggested. Jodie demonstrated what community really is during uncertain times. Her small act of kindness has changed my attitude for the whole day!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Gastonia, NC offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment. Services include installation for appliances, flooring, cabinets, doors, lighting, and more.
What are the store hours for Lowe's Home Improvement in Gastonia, NC?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if the status changes.
What payment methods are accepted at Lowe's Home Improvement in Gastonia?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started through Order History, while in-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can get a quick key made while visiting Lowe's?
Yes, Minute Key and minuteKEY are nearby locksmith services where you can get keys made. They are convenient options close to Lowe's for your key needs.
Where can I find places to eat near Lowe's Home Improvement in Gastonia?
Nearby dining options include De Corias Bagels, CORIAS BAGELS, Chick-fil-A, Peking Garden Restaurant, La Fuente Bar & Grill, Poke Bros, Akropolis Cafe, Subway, and Jenn's Sugarlicious Bakery. Perfect spots for a meal before or after shopping at Lowe's.
What other stores or services are near Lowe's that I might find useful?
Nearby you can find Blue Rhino Propane Exchange for propane supplies, Best Buy for electronics and appliances, Pep Boys for automotive parts and repairs, Fallas Store and Ross Dress for Less for clothing. These locations provide a variety of shopping options close to Lowe's.
How can Lowe's Home Improvement in Gastonia assist customers with language needs?
Lowe's primarily operates in English and Spanish, and offers in-store translation services for other languages to assist customers effectively.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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