Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Garner, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,584 reviews
5 stars
1,420
4 stars
616
3 stars
191
2 stars
110
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Installation Issues
Several customers experienced problems with installation services, particularly regarding policies that hindered proper setup.
Product Availability
Customers generally found the store well-stocked with a wide selection of products, although some specific items were unavailable.
Store Cleanliness
The store is often described as clean and well-organized, contributing positively to the shopping experience.
Delivery Problems
Numerous complaints about delivery issues, including missing items and poor communication, have been noted.
- EOEric S. Olson3 days ago3.0Sad that Lowe's does not offer military discount on lumber and today I learned they don't sell Kilz primer anymore but Home Depot does and free coffee. I'm sending my workers to Home Depot from now on.
- KHKiersten HansenNov 13, 20251.0The so called "plumbing specialist" Billiam is the most unhelpful, condescending associate i have had the misfortune of asking a question to.
- MSMarshall SherardNov 11, 20255.0Quick service and friendly staff
- MMMichael McLendonOct 26, 20251.0I purchased a LG washing machine from Lowes with installation parts and service. My existing LG washing machine was about 12 years old and the motor and motor control failed. The replacement machine arrived safely and on time. The installation crew was polite and conscientious. They quickly removed the old machine as I had purchased recycling service. The BIG problem occurred when installers refused to install the new machine on the LG drawer pedestal( that was under the failed machine). They claimed it was against company policy. That means that the nearly 200 lb washing machine would have to sit on the floor. This placement made it nearly impossible for us to use with our back problems. Also there was no way we could even pick the heavy machine up and place it on the pedestal ourselves. My wife was prepared to have them box it up and return it to Lowes. After a bit of a cool-down, we decided that though Lowes installation policy was incompetent, we would accept the delivery and hire someone private to help us mount the washer on its pedestal. WARNING: If you must use Lowes installation services, consider grilling the installation department on all aspects of a what is performed with installation service prior to purchase or look at other vendors carrying the same product.
- JSJon SeelbinderOct 22, 20255.0Hats off to the crew in the Pro Section! We were working under a super tough deadline tonight, and the entire team went out of their way to make sure we were loaded up and ready to go. I shop at this Lowe’s all the time, and the level of service and support tonight was exceptional. Really appreciate you guys — thank you for going above and beyond!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Garner, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, lighting, paint, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Garner, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if the status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many others.
What services does Lowe's Home Improvement provide?
Lowe's offers a variety of installation and assembly services including appliance installation, flooring installation, cabinet installation, lighting and ceiling fan installation, and more.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at the customer service desk.
Are there any nearby food options close to Lowe's in Garner, NC?
Yes, nearby dining options include Bali Hai Mongolian Barbecue, Mitchikia Japanese Steakhouse & Sushi Bar, Tropical Smoothie Cafe, McDonald's, and Firehouse Subs, offering a variety of cuisines to enjoy before or after shopping at Lowe's.
What other stores or services are located near Lowe's Home Improvement in Garner?
Nearby stores and services include Down Under Saltwater Fish and Coral (pet store), minuteKEY (key and locksmith services), VIP Nail Salon, Rent-A-Center, Cricket Wireless, and Garner Family Pharmacy, providing convenient options while visiting Lowe's.
How can nearby transit or ATM services assist customers visiting Lowe's in Garner?
Customers can use the nearby Chase ATM for convenient banking needs. Additionally, the proximity of various local services ensures a convenient shopping experience when visiting Lowe's in Garner, NC.