Brand Certified
Lowe's Home Improvement
3.9(1547 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
161 Franklin Plaza, Franklin, NC
28734, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(828) 349-4654
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NC-Franklin/0717
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Franklin, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
3.9
1,547 reviews
5 stars
796
4 stars
323
3 stars
168
2 stars
71
1 star
189
- MMmddg15151 day ago1.0Don't go here for Flooring! Went to this Lowe's to see about having flooring installed and got a couple of flooring samples. I went with one of the samples as the color was complimentary to the wood trim in my house. Installation was about 10 days later and after the installers had left I noticed about 15 areas where the joints of the planks were raised about 1/2 inch. Not much, but not flush as it should be. Installer came back and took some planks to inspect and then I was told by Service Pros, who Lowe's contracts out to, that he would return on a certain date to possibly correct. Never heard or saw the installer on this day. I called Service Pros who then handed me off to Lowe's to follow up. Was told the type of flooring I purchased has a tendency to have raised joints. Then told the installer will come back in 5 business day to replace 10-12 planks. In the meantime my house is a wreck because I can't put back the furniture and have it stored in my bedrooms. If they knew the flooring has a tendency to raise up at the joints why in the heck did they sell it to me? Poor installation that I am not satisfied with at all. They absolutely don't care after they take your money. I would recommend going somewhere else if you have flooring needs!
- RFRussell Fisette1 day ago1.0I waited for over an hour for help in Electrical today. The only one there working was with a customer over an hour. I asked for the manager of the store... didn't come. The assistant manager came, he was not only unhelpful... he was sassy with me. They are understaffed and not helpful, I do not recommend going to this store until they hire better staff from the management down. Home Depot in Clayton Ga. Is my new go to store. The date today is 3/18/26.
- ENErik Naugle6 days ago5.0Friendly and helpful staff.
- BLBroc LynchFeb 20, 20261.0Never once have I ordered something "in stock" and it actually be there. This is a constant issue from light bulbs to dishwashers. How hard can it possibly be to conduct audits on incoming product and update your online inventory? I cannot comprehend how this business keeps up with anything whatsoever. This Lowes is an absolute joke. Absolutely come here if you want to add literal days to anything you're doing.
- CQColin QuinnFeb 12, 20265.0Todd is absolutely incredible. One of the kindest and most knowledge people I’ve spoken to in my life. Grabbed a nice set of washer and dryers from him. He also ordered me some custom casement windows for my remodel. Seems he should be in some sort of management position with how knowledgeable he is! Yall are lucky to have him. Cheers
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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