Lowe's Home Improvement

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Visit the customer service desk in store to apply for a tax-exempt account.

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

You can find a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, garden tools, grills, lighting, lumber, paint, patio furniture, plumbing supplies, and more from trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and Kobalt.

The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed, such as November 27, 2025, and December 25, 2025.

Yes, the Franklin Lowe's location offers both in-store pickup and delivery services for your convenience.

You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.

Yes, Lowe's provides a variety of installation services including appliances, flooring, blinds, doors, HVAC, lighting, and more to help with your home improvement projects.

While Lowe's primary language is English, they do offer Spanish and in-store translation services for other languages to assist customers.

Nearby places include Minute Key (key and locksmith services), Blue Rhino Propane Exchange, Harbor Freight Tools (another hardware store), and several dining options like pikante's (Mexican restaurant), Cleaver's (burger restaurant), and Gondola’s (Italian restaurant).

If you need key duplication or locksmith services, you can visit Minute Key nearby. Blue Rhino Propane Exchange is convenient for swapping propane tanks for grills or outdoor equipment purchased at Lowe's, making your shopping and home improvement more efficient.

Yes, customers can enjoy meals at nearby restaurants such as pikante’s (Mexican cuisine), Cleaver’s (burgers and fast food), Fat Buddies Ribs & BBQ, and Gondola’s (Italian food), offering great spots before or after shopping at Lowe’s.