Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fayetteville, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,378 reviews
5 stars
1,317
4 stars
502
3 stars
198
2 stars
85
1 star
276
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unresponsive.
Delivery Issues
Numerous complaints regarding delivery services, including missed deliveries and poor communication, have been noted.
Product Availability
Customers appreciate the wide selection of products, but some reported issues with inventory and stock levels.
Store Environment
The store is generally described as clean and well-organized, with a good garden center, though some customers noted a lack of staff assistance.
- DBderrick benjamin4 days ago1.0This Lowe's is like no other I've been to. There seems to be no one available and stock is low. For one month I looked for nuts/bolts and nothing.
- AEAndrew EricksonJan 4, 20265.0Very impressed with the quickness of my order. Thank you BHI and Lowe’s as I’m very impressed with the mini split unit and customer service i received.
- KWkeosha williamsDec 18, 20251.0I’m usually in and out of the store getting exactly what I need. Today I was needing help at self-check out with military verification, the original employee in self-checkout proceeded to help two other people who requested help after my register was already blinking red. I waited another 4-5 minutes when a different employee, Janie, came over who was very rude and unwilling to help or explain the situation. I’ve never had an issue with verifying my military status before, the employee input ‘No’ rather than ‘Yes’ to viewing my I.D, therefore my discount was not applied. I’m very disappointed in this store and will not be coming back for a while.
- BBBryce BouwensDec 11, 20251.0DO NOT SCHEDULE ANYTHING FOR DELIVERY! Lowes Warehouse service is terrible. It is with great disappointment that I have to submit this review of the recent experience I have had with Lowes Home Improvement, specifically the appliance Warehouse or shipping services that supported my recent purchase and attempted delivery from the Lowes located at 3909 Ramsey St, Fayetteville, NC 28311. Although the ordering and purchase of the refrigerator at the store itself on December 8, 2025 was pleasant with the associate in the appliance section knowledgeable and helpful, the issue is with quality control and the poor attention to detail shown by the Warehouse staff and warehouse management shipping the refrigerator out for delivery on December 10, 2025. This appears to be a consistent, recurring issue as the store associate advised me to refuse delivery and call a customer service number he provided if the unit arrived damaged. It was almost as if he was predicting the future, or had some sort of bizarre insight that Lowes no longer maintains any sort of quality control, pride in service, or even care for the products entrusted to them by commercial companies as a distributor. Additionally, I was notified by the delivery team that they told warehouse personnel that the unit appeared to be damaged as the shipping box was damaged and went so far as to request a different unit for the delivery. The delivery team was told “no” at that time and that the unit was fine and told to proceed with the delivery. I took time off from work in order, using valuable time from my day, my paycheck, and my employer, to facilitate the delivery. Once the unit arrived at my home, the delivery team and I noticed severe damage to the refrigerator. I refused delivery of the damaged unit and immediately called the customer service line that the store associate had provided. Separately, the delivery team called the warehouse who attempted to get me to take the refrigerator until a replacement could be sent out. An exchange is reportedly on its way and will be delivered on Saturday 13 December 2025 once again requiring me to adjust my plans for the day in order to facilitate the delivery of a unit that should have been delivered and installed without issue earlier in the week. Not only has my valuable time been wasted, but Lowes wasted the additional assets and time of the delivery team. Through neglect and poor quality assurance and quality control Lowes also has a damaged unit that they will either hope someone buys at a cheaper price, or that they will have to write off. All of this could have been solved by the management and staff at their distribution warehouse practicing a modicum of pride and work ethic to provide the best service and product to their customers. Within the next two years I will be looking to buy quite a few appliances and other home improvement items as I build a new home. At this time I will likely seek a store other than Lowes to fulfill any needed appliances, supplies, or equipment needed to complete that home. Lowes used to stand as a pillar of home improvement, Lowes used to have a reputation that customers knew they could rely on. Lowes used to have a standard that other home improvement stores aspired to emulate. That isn’t the case now.
- DMDemetrius McNeillDec 6, 20251.0I went here earlier today around about 3-4pm. I had asked an associate for assistance near the power tools section and he just kept going like I wasn’t even there. I then look for another five minutes for another associate to help me find a manager and somehow bumped into a manager that was assisting another customer. I approached him and asked him could he help me and I told him it would be fine if he finished assisting the other customer before me, as I was already willing to wait for his assistance and address my complaint. After I spoke to him that same associate that ignored me seen that I was about to speak to him and came to ask could they assist me and I told them no , the manager said he would be back to assist me.I stood in that power tools section for about 30 minutes waiting after this occurred for this man to come back and he never did. I seen down an aisle where he was still assisting this other customer when I had first addressed him. I would like to say I receive very poor service from this location every time I go here . Today I was about to spend over 100 or 200 dollars but I decided to leave this horrible store. It seems they never have enough help or they just have rude associates. I was extremely disappointed and unpleased with my visit here today. The manager could’ve easily gave me to another to resolve my issue and hear my complaint but this wasn’t done. Instead I left empty handed and with a displeased visit from this store .
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fayetteville?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment, suitable for both DIY beginners and professionals.
What are the operating hours for the Lowe's Home Improvement store in Fayetteville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
Does Lowe's in Fayetteville offer order pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa cards.
Are there installation services available at Lowe's Fayetteville?
Yes, Lowe's offers various installation services such as appliances, flooring, cabinets, doors, HVAC, lighting, and more.
Is Lowe's Fayetteville accessible for customers with disabilities?
Yes, the store offers wheelchair accessible parking and various onsite services to accommodate customers with disabilities.
What nearby dining options are available around Lowe's Fayetteville?
Nearby dining options include Mama D's Chicken and Waffles, Golden Corral buffet restaurant, Kyoto Express Japanese restaurant, Laredo Taco Company, and Little China Restaurant offering Asian cuisine.
Are there other hardware or appliance stores close to Lowe's in Fayetteville?
Yes, nearby are Lowe’s store 767 appliances specialist and other Lowe's Home Improvement locations, as well as Minute Key locksmith services.
What other amenities can customers find near Lowe's on Ramsey Street?
Nearby amenities include Big Lots department store, Rent-A-Center furniture and retail store, Liberty gas station, and Wells Fargo ATM for financial services.