There are mixed reviews regarding customer service, with several customers reporting rude interactions over the phone, while others praised the helpfulness and professionalism of staff in-store.
Service Quality
Many customers highlighted the efficiency and quality of service, noting quick key cutting and programming, as well as successful resolution of complex key issues.
Availability Issues
Several reviews mentioned difficulties with availability, including being closed during business hours or not responding to service requests.
Pricing
Customers generally found the pricing to be fair and competitive, often noting significant savings compared to other locksmiths.
LJ
Lelitia Jones
Dec 25, 2025
1.0
I called the store to see if they were open and the woman that answered the phone was very rude. Yelling at me. If the store is not open why answer the phone. She has very poor customer service skills.
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Rodney Reynolds
Dec 24, 2025
1.0
The lady that answered the phone was very rude .... I understand its christmas eve .. but thats no excuse for treating someone bad thats having a family emergency ... Especially when this business does what it does
AH
Annesia Harrington
Aug 11, 2025
1.0
Gave them a call this afternoon and the lady that answered the phone was very rude and it seemed as she didn’t want to assist. I’ve never heard of a locksmith company not having availability to assist when someone is locked out but that’s what I was told. I’ve also never heard of locksmiths being “booked” up into the next week. Being rude and customer service don’t go together. Maybe she woke up on the wrong side of the bed this morning
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William Wade
Nov 18, 2019
5.0
They are straight forward, honest, and complete the work well and fast.
SP
Sean Putnam
Sep 6, 2019
5.0
They do laser cutting on automobile keys. Great service and they also ensured that I knew how to program the new key they cut to my vehicle.
J & S Locksmith specializes in locksmith services and safe & vault solutions to help you feel safe.
Where is J & S Locksmith located?
J & S Locksmith is located at 5816 Yadkin Rd, Fayetteville, NC 28303, USA.
What are the operating hours of J & S Locksmith?
J & S Locksmith operates Monday to Friday from 10:00 AM to 5:00 PM and is closed on weekends.
What payment options does J & S Locksmith accept?
They accept American Express, Cash, Discover, Invoice, Mastercard, and Visa.
How can I contact J & S Locksmith?
You can call them at +1 910-822-5625 or email brightenterprise@jslocksmith.com.
Since when has J & S Locksmith been in business?
J & S Locksmith has been established since 1985.
What nearby businesses can I visit after J & S Locksmith?
Nearby places include Kelly's Florist for flowers and gifts, Military Surplus Headquarters for sporting goods and clothing, and Jersey Mike's Subs for a quick sandwich meal.
Are there affordable dining options near J & S Locksmith?
Yes, you can find Sonic Drive-In, American Deli, and Z Boba Tea nearby for fast food and casual dining.
Can I visit any entertainment or arts places near J & S Locksmith?
Yes, the Elegant Emeralds Dance Team 910 offers dance and arts entertainment nearby.
What nearby services might be useful while visiting J & S Locksmith?
Nearby services include Western Union for money transfers, American Eagle Auto Insurance, and Truist bank for financial needs.