Mixed reviews on customer service; some praised the staff for being friendly and helpful, while others reported rude interactions and poor phone etiquette.
Professionalism
Many customers noted the professionalism and expertise of the staff, particularly in handling complex key and lock issues.
Availability
Several customers expressed frustration with the business's availability, citing instances of being closed during posted hours or not having enough staff to assist.
Pricing
Customers generally found the pricing to be fair and competitive, often highlighting significant savings compared to other locksmiths.
Efficiency
The business received positive feedback for quick service and efficient problem-solving, with many customers appreciating the speed of service.
AH
Annesia Harrington
Aug 11, 2025
1.0
Gave them a call this afternoon and the lady that answered the phone was very rude and it seemed as she didn’t want to assist. I’ve never heard of a locksmith company not having availability to assist when someone is locked out but that’s what I was told. I’ve also never heard of locksmiths being “booked” up into the next week. Being rude and customer service don’t go together. Maybe she woke up on the wrong side of the bed this morning
DD
Diego Davila
Apr 18, 2023
1.0
Requested service and no response.
TG
Thomas Greb
Oct 6, 2020
5.0
Great staff, good work!
LL
larry
May 9, 2020
1.0
Called and tried to get a quote for a key that is needed. Very short with me on the phone and told me that they would call me in a few hours days later still no phone call and now they’re not even open on the weekend so I would not get them to make my key if they did it for free
PP
Petra
Aug 28, 2019
5.0
J & S Locksmith is the best! Todd came by and re-keyed all eight locks on my house. He also installed a new knob on one of the doors. He worked quickly and provided excellent, friendly service. I would definitely use J & S again in the future. I highly recommend them!
J & S Locksmith specializes in locksmith services and safe & vault solutions to help you feel safe.
Where is J & S Locksmith located?
J & S Locksmith is located at 5816 Yadkin Rd, Fayetteville, NC 28303, USA.
What are the operating hours of J & S Locksmith?
J & S Locksmith operates Monday to Friday from 10:00 AM to 5:00 PM and is closed on weekends.
What payment options does J & S Locksmith accept?
They accept American Express, Cash, Discover, Invoice, Mastercard, and Visa.
How can I contact J & S Locksmith?
You can call them at +1 910-822-5625 or email brightenterprise@jslocksmith.com.
Since when has J & S Locksmith been in business?
J & S Locksmith has been established since 1985.
What nearby businesses can I visit after J & S Locksmith?
Nearby places include Kelly's Florist for flowers and gifts, Military Surplus Headquarters for sporting goods and clothing, and Jersey Mike's Subs for a quick sandwich meal.
Are there affordable dining options near J & S Locksmith?
Yes, you can find Sonic Drive-In, American Deli, and Z Boba Tea nearby for fast food and casual dining.
Can I visit any entertainment or arts places near J & S Locksmith?
Yes, the Elegant Emeralds Dance Team 910 offers dance and arts entertainment nearby.
What nearby services might be useful while visiting J & S Locksmith?
Nearby services include Western Union for money transfers, American Eagle Auto Insurance, and Truist bank for financial needs.