Lowe's Home Improvement

Reviews

• LL

  Lizeth Panuco Lozano

  2 days ago
  5.0
  James (young fella with long curly hair) did a great job helping with questions I had at the garden center. If he didn’t have an answer for us he would call the walky-talky and get us an answer. Thanks for the great quality customer service.
• JJ

  Jim

  5 days ago
  3.0
  My complaint is there is never any lumber carts in the store. I always have to get one from outside. There carts are beat up and barely rolling most of the time. I usually can't find anyone in lumber that's willing to help. If there is someone, there face is in there phone or there getting crushed at the register. Other than that, not to bad of a Lowes.
• KH

  Keith Hirsch

  Apr 29, 2026
  1.0
  We just wanted two interior doors replaced and six weeks later as you can see in the images this is what we were left with from Rock Solid construction. After countless phone calls to Lowes Corporate, Rock Solid and the local Lowes store we still do not have this resolved. The door they installed was the wrong door and the installation is far less than acceptable. We have a living room full of trim and two doors sitting in our spare bedroom and keep getting put on the back burner. If you want to purchase doors from Lowes then do yourself a favor and hire your own contractor because Lowes only uses Rock Solid and I do not recommend them.
• JP

  James Proctor

  Apr 16, 2026
  1.0
  Very disappointing experience at the Dunn, NC Lowe’s. I asked for help finding a paint color, and the clerk told me to find it myself, then ignored me when I said I couldn’t. I ended up leaving without getting what I needed. Another customer was also frustrated with the lack of help. This location seriously needs better customer service in the paint department.
• JC

  J Clevenger

  Apr 9, 2026
  2.0
  I give this business two stars because I do business here occasionally and don’t think my experiences have been great nor exceptional. I do not see many workers here (when I am actually able to locate one on the sales floor) that stick around after a few months at best. Faces change very frequently. Because other businesses with similar options in the area are a bit scarce around here, I tend to use Lowe’s as my last last ditch effort. Return policy is a bit rigid and telephoning the place is typically futile. In the event someone answers the phone, they will gladly transfer you to the department you need help locating a product. However…… You will be lucky if the person in that department picks up the phone. It just rings and rings and rings. With all of this being said I do not understand why they are always trying to hire people. In my opinion, I am wondering specifically if the company and management team as a whole are the culprits as to why the shopping experiences I have had seem to be slightly below average to average at best. Is the high turnover rate and the fact they are frequently looking for new hires a direct reflection of poor treatment and working conditions for the employees? What I am getting at is there needs to be many, MANY more employees working on the floor.at all times and people need to answer the phone much faster. I am a business owner and time is extremely valuable for me throughout my day. This is just my $.02.

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