Brand Certified
Lowe's Home Improvement
4.1(1830 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
524 East Jackson Boulevard, Erwin, NC
28339, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(910) 897-1120
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Erwin/1777
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Erwin, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,830 reviews
5 stars
1,064
4 stars
366
3 stars
162
2 stars
75
1 star
163
- LSLeyla Sultan2 days ago1.0Had a really bad experience with customer service desk today. The rep name Amberline couldn’t pull up the items using the card they were purchased with after several attempts. Instead of calling someone to assist her to resolve the issue she pretty much yelled at me saying “they are not pulling up, what do you want me to do?”. It was a pretty unexpected reaction from her, weird even. Extremely unprofessional.
- KMKaren Metts6 days ago5.0We misplaced our keys and were walking the store when Dalton approached and asked if we needed help with something. We told him our situation he informed associates of the misplaced keys and helped us look until we located them. Shout out to Dalton for going above and beyond.
- LLLiam LaraFeb 25, 20261.0I had a frustrating experience at Lowe’s. When I asked Robin for help, she seemed uninterested and unwilling to assist. I felt dismissed instead of supported. Another employee, Jess, appeared to spend a lot of time socializing and walking around the store instead of assisting customers. During my visit, it was difficult to find staff who were actively helping shoppers. Customer service should be a priority, and unfortunately that wasn’t my experience. I don’t know what’s happening with this Lowe’s but the work ethic is not there everyone is uneducated about the things they are selling at the store I asked the manager for help and he didn’t even know where things were at I can’t remember his name I think it was Aron or something like that he walked a way so fast I couldn’t really see his name
- BMBite MeFeb 17, 20263.0A lot of stuff, but most staff don't know where anything is, or even what items are for. I was searching for a bidet I saw on website, stated it was in store, finally hunted down employee, he finally located it on top shelf in a large box and said, "you don't really want me to get that down do you?"What?!!! Of course I did! I told him that was the entire reason I was in the store and had as of then spent nearly an hour searching for the item. He then stated that "it is in a big box on the top shelf and hasn't been priced yet." To which I answered, " So you have the item I want to purchase , but you won't sell it to me?" Yeah, he just shrugged his shoulders. Wow, I mean WOW!!! I left and went across the street to Wallmart and bought it there. LOWES, YOU CAN DO BETTER! TRAIN YOUR STAFF!!!
- JRJ RFeb 1, 20261.0Horrible customer service. Very unprofessional. Take your business elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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