Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Elizabeth City, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1605 West Ehringhaus Street, Elizabeth City, NC
27909, United States
Hours
Reviews
3.9
1,776 reviews
5 stars
863
4 stars
435
3 stars
171
2 stars
104
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unhelpful staff.
Store Condition
Customers frequently mentioned that the store is disorganized, with blocked aisles and messy inventory, leading to a frustrating shopping experience.
Product Availability
Many reviews noted issues with product availability, including items being out of stock or not matching online listings, causing dissatisfaction among customers.
Management Issues
Several customers expressed frustration with management's inability to resolve issues, leading to a perception of poor leadership and lack of accountability.
Positive Employee Interactions
Despite the negative feedback, some employees were highlighted for their exceptional service, indicating that there are capable staff members who positively impact customer experiences.
- BCBonnie Cyr2 days ago1.0I purchased a top of the line Christmas tree Taped up in a nice box to look like it was brand new When I got at home and took it out of the box, I noticed it had tinsel and ornaments on the branches The lock screw is missing and low and behold, so is the foot device that allowed you to change the lights. I tried calling the store five different times and let it ring for about 10 to 12 minutes each time Not one person answered the phone The AI bot was useless. I can’t believe your store could read box and try to reach sell a used Christmas tree, knowing it was defective
- LWLogan WilliamsNov 8, 20251.0Short stubby guy looked at me like I was retarded when I showed him my online military vet identification card when I was trying to purchase my items. And was giving weird looks at me looking me up and down like he didn’t believe me for some reason. Made me feel super uncomfortable with the way he was staring at me.
- TDThomas DumasNov 2, 20252.0What has happened to Lowe's? Tried to buy some electrical wire but it's all locked up. Find someone to help good luck with that one. I try buying locally but Amazon is so much easier; sit at home push a couple buttons and free delivery to my front door. I guess several hundred of my dollars isn't worth the effort. 3.9 rating I see why now. Such bad service.
- LMLina MalagaOct 27, 20255.0Hello, will you be able to find an electric water heater in the store?
- JJJoshOct 12, 20251.0This place sucks. You have some of the nastiest employees to deal with let alone you can’t even get help. Employees will walk right past you and not even ask if you need help. Lowe’s sucks in E city. I’d rather drive the 45 minutes to Chesapeake and go to Home Depot over coming here. Take your business to a company that deserves it cause it’s definitely not lowes
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Elizabeth City, NC?
You can find hardware products, construction materials, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers services like appliance installation, flooring installation, cabinet installation, gutter installation, smart home installation, and more to support your home improvement projects.
What are the store hours for Lowe's Home Improvement in Elizabeth City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for convenient shopping.
How can I check the status of my order from Lowe’s?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's in Elizabeth City?
Lowe’s accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What are some nearby places of interest around Lowe's Home Improvement?
Nearby places include Minute Key (a locksmith), Western Union for money transfer services, Burger King, Food Lion grocery store, Walgreens pharmacy, and several office equipment and retail stores.
How can nearby places like Food Lion and Burger King complement my visit to Lowe's Home Improvement?
You can conveniently pick up groceries at Food Lion or grab a meal at Burger King before or after shopping at Lowe's, making your trip more efficient and enjoyable.
Are there any nearby financial services around Lowe’s in Elizabeth City?
Yes, there are services like Western Union for money transfers, LibertyX Bitcoin ATM, and Coinme currency exchange nearby for your financial needs.
Does Lowe's Home Improvement provide assistance for non-English speakers?
Yes, Lowe's staff speak English and Spanish, and in-store translation services are available for other languages to assist customers.