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Visit our Aaron's store located at 640 S Van Buren Rd, Unit G, Eden, NC, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. It's Black Friday all month long at Aaron's! From October 31 to November 30, 2025, check out our deals—including 7 products under $70 a month, plus up to 20% off some of our most popular items. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you.
Formal Complaint Regarding Store Manager (Eden, NC)
Subject: Formal Complaint: Unprofessional Conduct by Manager Lori – Eden, NC Store
Dear Corey Miller, OR District Manager / Customer Relations Team],
I am writing to file a formal and serious complaint regarding the highly unprofessional and discourteous treatment I received from Lori, a manager at the Aaron's Eden, NC location.
My experience took place on 11/21/25 during a phone call regarding a necessary payment extension.
🛑 Incident Summary
Request for Extension: I contacted the store following a recent surgery to request a temporary extension on my payment.
Unprofessional Conduct: Manager Lori handled the request with visible disdain. After stating the extension would be approved, she abruptly and unprofessionally hung up on me while I was still speaking, showing zero regard for my medical situation or my status as a customer. Her tone from beginning to end was unacceptable. If she doesn't like her job she shouldn't take it out on customers. I can't help to think how much business she has costed this company in negative ways.
Subsequent Call: I immediately called back to address her highly unprofessional behavior. Lori acknowledged the approval but showed no remorse or sincerity regarding the manner in which she handled the call.
🎯 Core Concern
The issue is not the payment approval, but the complete lack of basic professionalism, courtesy, and respect shown by a manager. I informed Lori that I would escalate this behavior to upper management. She only offered an insincere apology after I stated I would take my business elsewhere. I was a Rent A Center customer for over 8 years and have over 12,000 in records for appliances and furniture and electronics. I chose to try Aaron's this year for lower prices. But this customer service will have me happily move my business back to Rent A Center even if I do pay a little extra.
🌟 Positive Contrast
I would like to highlight the exemplary customer service provided by another employee, Jess/Jessica, who is always friendly, professional, and demonstrates excellent communication skills. Lori could greatly benefit from observing and adopting her approach to customer interaction. And Jess would be a better fit for Lori's position.
➡️ Resolution Expected
This level of rude and hateful behavior is unacceptable for someone in a leadership position and reflects poorly on your company. I expect this matter to be investigated immediately, as I will not continue to be a customer if I am required to deal with Lori again.
Thank you for your prompt attention to this urgent matter.
Sincerely,
Trisha Davis
I have also emailed Cory Miller and the district manager with this matter and the suggested email in reviews about my experience 👍
JS
Justin Stevens
Jul 18, 2025
1.0
Horrible Y'all are absolutely nothing but a troubled Company y'all need to think about y'all's customers who pays y'all almost 1,000 of dollars each month and yet y'all going to keep coming up to my door and tell me y'all going to come and get my stuff because We haven't paid it yet and one of y'all's employees Name lora needs to be fired she doesn't give anybody time to pay their bills yet we've got $650 for rent probably over $100 for the light bill and over $200 for the Cable TV and Internet bill but y'all won't work with anyone until they can pay it y'all won't even let us pay our bill in partial payments y'all are so greedy hopefully y'all go out of Business FOREVER
SM
Sweet Mel
Jul 16, 2025
1.0
Have been batting for over two weeks on a mower. Was supposed to be delivered today no call no nothing. They just never showed up. We have a yard to mow so we called customer hotline and filed a complaint. This is so unprofessional. Then they expect us to pay on the 1st for something we haven’t even gotten.
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What is Aaron’s lease to own program and how does it work?
Aaron's lease to own program allows you to make periodic payments to eventually own your furniture or appliances. You make affordable monthly payments over 12, 18, or 24 months, and upon completing all payments or choosing an early purchase option, you own the items.
How can I get started with leasing an item at Aaron's in Eden, NC?
You can apply online at Aarons.com or visit the store at 640 S Van Buren Rd Unit G, Eden, NC. You can also complete an application at apply.aarons.com to determine your in-store Leasing Power™ before visiting.
What do I need to apply for a lease at Aaron's?
You may need to provide your name, contact information, Social Security Number, government-issued ID, income information, residence information, and references if applicable when applying either online or in-store.
What are Aaron's store hours in Eden, NC?
Aaron's in Eden is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays.
Does Aaron's in Eden offer delivery and pickup services?
Yes, Aaron's offers in-store pickup, curbside pickup, delivery, and same-day delivery services for your convenience.
What forms of payment does Aaron's accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations, including the Eden store.
Can Aaron's move my merchandise if I relocate nearby?
Yes, Aaron’s will move your leased merchandise for you if you move within 15 miles of your current residence.
What other stores are located near Aaron's in Eden, NC?
Nearby stores include Save-A-Lot grocery store, Hibbett Sports shoe and sporting goods store, GNC for vitamins and supplements, Dollar General discount store, and T-Mobile mobile phone store, among others.
Are there dining options near Aaron's store in Eden?
Yes, nearby dining options include Domino's Pizza, Di'lishi Yogurt, Coffee & Smoothies, Sakura Japanese Restaurant, China Wok, and McDonald's, perfect for a meal before or after your shopping visit.
What health and medical facilities are near Aaron's in Eden?
Nearby health facilities include UNC Rockingham Outpatient Rehabilitation, Cone Health OrthoCare Eden, Southeastern Orthopaedic Specialists, and Deep River Rehab, offering convenient access to medical services during your visit.