Brand Certified
Lowe's Home Improvement
4.1(2190 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
4402 Fayetteville Road, Durham, NC
27713, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(919) 206-4800
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/NC-Durham/2778?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-2778-_-na-_-0-_-0
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Durham, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
2,190 reviews
5 stars
1,190
4 stars
503
3 stars
177
2 stars
92
1 star
228
- GIGeo IApr 18, 20261.0Had a curbside order and waited for 25 minute's. We never got our order.
- DRDavid RomeroApr 2, 20261.0Subject: Formal Complaint - Poor Service and Refusal of Cosmetic Credit (Store: Durham, NC) "I am writing to express my deep dissatisfaction with the service I received at the Durham Lowe's location regarding a recent purchase of a Samsung Microwave (Item #1692925). After the labor-intensive process of installing the unit, I noticed several dents on the side of the door. I went to the store and personally showed the staff photographs of the damage on the door. Despite providing clear evidence of the defect, the store refused to offer a reasonable solution, such as a 'cosmetic damage' price adjustment. Their only response was that I had to uninstall the microwave myself and bring it back to the store for an exchange. I find it unacceptable and disrespectful of a customer's time to expect double the labor for a faulty product that arrived damaged from the store. I am very disappointed that my evidence was ignored and that no flexibility was shown to resolve this simple issue. I expected better service from a company like Lowe's."
- LRLuis RendonApr 2, 20261.0It's the worst place to buy building materials because the customer service is the worst in the United States; Home Depot is much better.
- MBMariah BromleyMar 29, 20265.0Aundray was great! Top tier customer service and the reason I didn’t leave disappointed. He is a huge asset to you all. I came in today to get roundup using the buy one get one deal. The “get one” option was showing in stock online but I couldn’t find it. Aundray took the time to help me even though I could tell he was busy. I would have been really disappointed to leave without what I came for, but he took the initiative to find an outdoor associate (KJ) who could help find the product up on the top shelves and get it taken down and stocked. Both of them were awesome - very professional, friendly, and willing to help. Two others from the outdoor staff were a huge help as well but I didn’t catch their names unfortunately. Overall, great experience at Lowe’s today, largely due to Aundray’s hard work and professional attitude.
- SBSally BesseyMar 16, 20265.0Clean and not super busy at the time I was there. Sco personal was very nice. I will shop there again
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Durham, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Durham?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's in Durham accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places of interest customers can visit before or after shopping at Lowe's?
Yes, nearby places include Bojangles' fast food restaurant for a quick meal, Dollar Tree for discount shopping, and the Ivy Community Center for community events.
Is there a locksmith service near Lowe's in Durham?
Yes, Minute Key and minuteKEY locksmith services are located nearby, which can be helpful if you need key or lock assistance during your visit to Lowe's.
Can I find automotive parts or services near Lowe's in Durham?
Yes, AutoZone, offering automotive parts and repair services, is located nearby and can complement your home improvement shopping experience.
What community services or organizations are located near Lowe's in Durham?
Nearby community centers and organizations include the Ivy Community Center, Alpha Zeta Omega, and Morning Star Missionary Church, offering social services and community events.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 26, 2026Yext Knowledge Graph
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