Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Durham, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,000 reviews
5 stars
1,068
4 stars
485
3 stars
164
2 stars
80
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are reported as rude or unresponsive.
Product Availability
Customers noted issues with stock levels and order fulfillment, with some items frequently unavailable or orders taking too long to prepare.
Store Cleanliness
The store is generally reported as clean and well-organized, making it easy for customers to find items.
Staff Assistance
While some customers received excellent assistance from staff, others reported difficulty in finding help when needed.
Delivery Issues
Several reviews highlighted problems with delivery services, including damaged items and poor communication regarding order status.
- MBMark Britt3 days ago5.0Lowe's is THE GREATEST 2WARDS BUILDING HOUSES
- LRluis rojasNov 7, 20251.0This problem is always they don't have enough cars for contractors and the few that there are the wheels don't work and I put complaints and they don't do anything. All the other Lowes that I've been there are cars in very good condition only this one is the one that discourages every time one goes I hope that when you read this again something should be embarrassed. In case there are few cars and when they need to dare them to replace material one has to be turning around to be able to find and if you find one it doesn't have a wheel
- NHNicole HolmesNov 4, 20251.0The women who work curbside lack all basic manners and courtesy. Completely rude and unacceptable customer service.
- ASA.B.M. Security SystemsOct 28, 20251.0Bought blinds for my entire house. it was the worst experience ever. the installation subcontractor was good but dealing with Lowe's is impossible. they kept ordering the wrong blinds. they are totally incompetent.
- RMRyan MealsOct 26, 20254.0Decent Lowe's, they need more employees but the one's I've interacted with were friendly and courteous.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Durham, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Durham?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's in Durham accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places of interest customers can visit before or after shopping at Lowe's?
Yes, nearby places include Bojangles' fast food restaurant for a quick meal, Dollar Tree for discount shopping, and the Ivy Community Center for community events.
Is there a locksmith service near Lowe's in Durham?
Yes, Minute Key and minuteKEY locksmith services are located nearby, which can be helpful if you need key or lock assistance during your visit to Lowe's.
Can I find automotive parts or services near Lowe's in Durham?
Yes, AutoZone, offering automotive parts and repair services, is located nearby and can complement your home improvement shopping experience.
What community services or organizations are located near Lowe's in Durham?
Nearby community centers and organizations include the Ivy Community Center, Alpha Zeta Omega, and Morning Star Missionary Church, offering social services and community events.