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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Durham, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,015 reviews
5 stars
1,081
4 stars
486
3 stars
164
2 stars
81
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful employees while others report rude or unhelpful interactions.
Product Availability
Customers noted issues with stock levels and the availability of items, with some expressing frustration over long wait times for pickup orders.
Store Cleanliness
Many reviews highlight the store's cleanliness and organization, making it easier for customers to find what they need.
Employee Assistance
While some employees received commendations for their helpfulness, others were criticized for being unresponsive or lacking knowledge.
Delivery Issues
Several customers reported problems with delivery services, including damaged items and poor communication regarding delivery status.
- MGMauricio GarciaJan 4, 20265.0Obtuve una Lowe’s business credit card, y la verdad me ah ayudado muchísimo⭐️⭐️⭐️⭐️⭐️
- MBMercedes BaileyDec 15, 20255.0Adrian and his son did such an amazing job between communication and installing my dryer and taking my old one out. Got a Laugh that was much needed as well. Not sure how long they’ve been at this location but by their work ethic it seems like years. Definitely recommend them
- LLLucky's Automotive LLCDec 14, 20255.0I initially was doing research on the best places to find hardwood floors that can be converted into something not ordinary and I found that Lowe’s was the only place that offered hardwood planks that is real wood not artificial wood one of the workers there helped me to find it and I’m grateful that they did
- JJJRDec 13, 20255.0I like cheese. I really do. My friends call me a 'cheese-aholic.' It's a curse. Do you like cheese? Me like cheese. One time when I was in Ghent, I ate 12 loafs of Gorgonzola quite rapidly in fact. Cheese is good. Hypothetically, God is composed of a sublime cheese-like substance.
- MMMAGS MAGSDec 1, 20252.0Customer service is hit or miss at the Fayetteville road Lowe's Home Improvement. The young people they hire have no clue and no desire to get a clue. One young man just standing around saw me with my arms full and asked me if I needed a buggy. I said "sure" and he pointed to the entrance and said "they are down there". I was closer to the register! When I asked for larger bags to put my items in, the response was "we don't have any at this register". 😐 I'm sure poor customer service is the main reason more people are shopping online. I gave 2 stars because the older gentleman help me when I first entered the store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Durham, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Durham?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's in Durham accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places of interest customers can visit before or after shopping at Lowe's?
Yes, nearby places include Bojangles' fast food restaurant for a quick meal, Dollar Tree for discount shopping, and the Ivy Community Center for community events.
Is there a locksmith service near Lowe's in Durham?
Yes, Minute Key and minuteKEY locksmith services are located nearby, which can be helpful if you need key or lock assistance during your visit to Lowe's.
Can I find automotive parts or services near Lowe's in Durham?
Yes, AutoZone, offering automotive parts and repair services, is located nearby and can complement your home improvement shopping experience.
What community services or organizations are located near Lowe's in Durham?
Nearby community centers and organizations include the Ivy Community Center, Alpha Zeta Omega, and Morning Star Missionary Church, offering social services and community events.