Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Durham, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,188 reviews
5 stars
1,134
4 stars
498
3 stars
175
2 stars
93
1 star
288
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, long wait times, and difficulty reaching employees for assistance.
Product Availability
Customers noted that while the store has a wide variety of products, there were instances of items being out of stock or not available as advertised.
Staff Helpfulness
Some reviews highlighted positive experiences with specific employees who provided excellent service, but these were often overshadowed by reports of general staff unavailability or indifference.
Delivery Issues
Numerous complaints were made regarding poor delivery service, including delays, damaged items, and lack of communication.
Store Environment
The store is generally described as clean and well-stocked, but some customers expressed frustration with the layout and the difficulty in finding assistance.
- ASA.B.M. Security SystemsNov 13, 20251.0I was so disappointed I spent $5000. in blinds for my house and it's been 5 months and I can't get the job completed and can't get my money back.i paid for measuring but they keep asking me what size blinds because they keep ordering the wrong blinds. I've asked for a manager 10 times but they never call me back and the Lowe's CEO office doesn't have a contact number. They stole my money.
- WJWylde JohnNov 11, 20255.0Upon visiting Lowe’s Home Improvement to exchange my humble vessel of propane, I was met with uncommon courtesy by an employee named Lazaria. Her manner was composed and kind, her efficiency remarkable. In a world so often beset by indifference, it was a quiet delight to encounter such genuine attentiveness. My errand, which might have been tedious, became instead a small testament to human grace and diligence.
- JHJoshua HeffnerNov 8, 20251.0Don’t waste your time coming to this location if you need sheet goods cut to fit in your vehicle, because the panel saw can’t be used to do the only thing it’s designed to do.
- JJJJNov 7, 20252.0Very limited selection. Unheard of brands (ceiling fans and lighting).
- JMJ Luis MoraOct 30, 20252.0We shop here quite often since we have an account and we do maintenance for several apartment complex and townhomes. Staff and customer service is rude and poor. Today was the lady at the window and door department, who made us wait for more than 30 min. Before we had to find help from someone else. Its like they walk away when they see you need help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Durham, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more. They feature trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and Kobalt.
What are the store hours for Lowe's Home Improvement in Durham?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you of any status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services are available at Lowe's in Durham?
Installation services offered include appliances, backsplashes, blinds, cabinets, carpet, countertops, deck, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood flooring, HVAC, lighting and ceiling fans, playsets, water heaters, sinks and faucets, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring installation.
Are there any nearby places that customers visiting Lowe's in Durham might find useful?
Yes, nearby places include Blue Rhino Propane Exchange for propane refills, Minute Key for locksmith services, Vision Financial Federal Credit Union for banking needs, and Drayer Physical Therapy Institute for health services. Customers can visit these locations before or after shopping at Lowe's for convenience.
How can nearby financial institutions assist customers shopping at Lowe's Home Improvement?
Nearby financial institutions like Vision Financial Federal Credit Union offer banking and financial services that customers might use for financing home improvement projects or managing payments conveniently while shopping at Lowe's.
If I need locksmith services near Lowe's Home Improvement in Durham, where can I go?
Minute Key, located near Lowe's, provides key and locksmith services, making it convenient for customers who might need such services while visiting Lowe's Home Improvement.
Does Lowe's offer any resources for customers looking for home improvement inspiration or savings?
Yes, Lowe's offers coupons and savings through their website and mobile apps. Customers can access the Lowe’s app on Apple and Android devices for deals, plus find inspiration on their Pinterest, TikTok, YouTube, Instagram, Facebook, and Twitter pages.