Brand Certified
Lowe's Home Improvement
3.9(1980 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
117 William Penn Plaza, Durham, NC
27704, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(919) 620-8579
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Durham/0576
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Durham, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
1,980 reviews
5 stars
1,030
4 stars
414
3 stars
154
2 stars
90
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mention issues with stock levels and product availability, with customers frequently finding items out of stock or not as advertised.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, many others reported a lack of assistance and engagement from staff across various departments.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication, leading to frustration among customers.
Store Cleanliness and Organization
Some customers appreciated the cleanliness and organization of the store, while others noted issues with product placement and difficulty finding items.
- RVRene VegaJan 31, 20264.0Good inventory, decent helpful staff IF you can find them.
- LBLenny BeckJan 19, 20261.0Purchased an LG washer and dryer along with extended warranty. The dryer is broken in 2 weeks. LG is refusing to do any service unless we pay someone to check the lint pipes (which are clean because I got all the lint out of them) and pay that out of pocket. Lowe’s said they would send someone to perform installation and verify the pipes are good but after not hearing from them all day we now cannot get them to do anything either. Horrible products and even worse service. They clearly don’t care at all about their customers.
- FKFelsie KearneyJan 15, 20265.0As always the Lowe’s in Durham and Chapel-Hill always come in super clutch for any home or garden project we have. They have the friendliest staff at either location and you can easily find what you need because the stores are stocked and kept clean like a home improvement store should be!
- BWBlackluv WrightJan 11, 20265.0Good area for this store!
- NONick ODec 22, 20253.0It's an alternative when you don't wanna support Home Depot shenanigans. However, do NOT buy lumber here. You can barely find someone to help you with lumber. If you do, their saw is always broken!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Durham, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more. They feature trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and Kobalt.
What are the store hours for Lowe's Home Improvement in Durham?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you of any status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services are available at Lowe's in Durham?
Installation services offered include appliances, backsplashes, blinds, cabinets, carpet, countertops, deck, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood flooring, HVAC, lighting and ceiling fans, playsets, water heaters, sinks and faucets, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring installation.
Are there any nearby places that customers visiting Lowe's in Durham might find useful?
Yes, nearby places include Blue Rhino Propane Exchange for propane refills, Minute Key for locksmith services, Vision Financial Federal Credit Union for banking needs, and Drayer Physical Therapy Institute for health services. Customers can visit these locations before or after shopping at Lowe's for convenience.
How can nearby financial institutions assist customers shopping at Lowe's Home Improvement?
Nearby financial institutions like Vision Financial Federal Credit Union offer banking and financial services that customers might use for financing home improvement projects or managing payments conveniently while shopping at Lowe's.
If I need locksmith services near Lowe's Home Improvement in Durham, where can I go?
Minute Key, located near Lowe's, provides key and locksmith services, making it convenient for customers who might need such services while visiting Lowe's Home Improvement.
Does Lowe's offer any resources for customers looking for home improvement inspiration or savings?
Yes, Lowe's offers coupons and savings through their website and mobile apps. Customers can access the Lowe’s app on Apple and Android devices for deals, plus find inspiration on their Pinterest, TikTok, YouTube, Instagram, Facebook, and Twitter pages.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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