Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Concord, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8670 Concord Mills Boulevard, Concord, NC
28027, United States
Hours
Reviews
4.2
2,153 reviews
5 stars
1,299
4 stars
488
3 stars
127
2 stars
68
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unprofessional.
Product Availability
Customers frequently noted issues with product availability, often finding items out of stock despite online listings.
Store Cleanliness
The store is generally reported as clean and organized, contributing positively to the shopping experience.
Management Issues
Several reviews highlighted poor management practices, including unprofessional behavior and lack of accountability among staff.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific employees who provided excellent service.
- MSMary SandersNov 14, 20255.0This store ennsures great service. Highly recommend this store for shopping. 👌
- ALAmajai LaneseNov 13, 20251.0Will not return!! Had a horrible experience with online ordering only half of my order was completed but was never notified on why my order wasn’t finished until I arrived at this location. Went inside to speak with an employee and spoke to Scarlett who had a very NASTY attitude with a lot of neck rolling because I was dissatisfied with my order and she wasn’t helpful AT ALL!! If you’re going to be rude customers and your other coworkers then you shouldn’t be working in retail !!
- KHKarina HiggiNov 9, 20255.0John at Concord Mills location was amazing!!! Everyone else was seemed little busy. He was super helpful and knowledgeable and kind and patient. Thanks John, Lowe's is a better place because of you!
- ALAuto LifeNov 8, 20251.0I had a terrible experience at this Lowe’s location involving the manager, Evin, and the young woman at the customer service returns desk. The front desk employee consistently displays a poor attitude and makes every interaction unnecessarily difficult. During my most recent visit, she was rude, dismissive, and completely unwilling to assist with a simple price match request. As I tried to explain my situation, she interrupted me mid-sentence and said, “If you’ll let me finish.” At that point, I asked to speak with the manager, Evin. She responded with attitude and said, “The manager will tell you the same thing. She then called the manager and told him over the phone, “Come tell this customer what I already told him so he can hear it from you,” which was completely unprofessional. When Evin arrived, he was visibly irritated and showed no interest in helping resolve the issue. His exact response was, Nope, can’t help you with this price. Go to the other Lowe’s, I’m sure they can help. When I asked why this location could not do what another Lowe’s could, he replied, We’re an independently owned store. That answer and attitude made it clear that customer service and company policy are not priorities here. This store charges noticeably higher prices, often 20 to 30 percent more than other Lowe’s locations, and refuses to honor the company’s own price match guarantee. The staff’s lack of professionalism and basic courtesy reflects poorly on management and on the Lowe’s brand as a whole. I will not be returning to this store again, and I strongly recommend that others take their business to another Lowe’s location where customers are treated with respect and issues are handled professionally.
- DBDanielle BeardNov 5, 20255.0If I could give 5 stars to just one person, that person would be Ben. When I tell say, he went above and beyond to accommodate our needs....that is an understatement. He deserves recognition for sure. Thank you Ben!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Concord, NC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, outdoor furniture, garden tools, and more. They also provide services like installation for appliances, flooring, lighting, and roofing.
What are the store hours for Lowe's Home Improvement in Concord, NC?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed like Thanksgiving and Christmas.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Does Lowe's in Concord offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services at the Concord location.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get keys made while shopping at Lowe's?
Yes, there are multiple Minute Key locations nearby, which offer key and locksmith services, convenient for getting keys made while visiting Lowe's.
Where can I exchange propane tanks near Lowe's in Concord?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services, which is convenient for customers needing propane for grills or outdoor equipment.
What dining options are available near Lowe's in Concord?
Nearby dining options include City Hot Dogs, Jersey Mike's Subs, Famous Toastery, and CAVA, offering quick meals before or after your shopping trip at Lowe's.
Does Lowe's offer any app or online resources for coupons and deals?
Yes, you can access Lowe's coupons and deals through their app available on Apple App Store and Google Play, or visit their savings webpage online.
How does Lowe's support DIY beginners and professionals?
Lowe's provides expert advice, trusted brands, installation services, and a wide selection of building materials suited for both DIY beginners and professional contractors.