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Lowe’s in Concord, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8670 Concord Mills Boulevard, Concord, NC
28027, United States
Hours
Reviews
4.2
2,161 reviews
5 stars
1,306
4 stars
489
3 stars
127
2 stars
68
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.
Product Availability
Customers frequently noted issues with product availability, stating that items listed as in stock were often not found on the shelves.
Store Organization
The store is generally described as clean and well-organized, with a good selection of products, although some customers experienced difficulty finding specific items.
Pricing Concerns
Reviews reflect mixed feelings about pricing, with some customers finding good deals while others felt prices were higher than competitors.
Management Issues
Several reviews highlighted poor management responses to customer complaints, contributing to negative shopping experiences.
- AHAndrew HugginsJan 5, 20265.0We rented a pickup truck here, and the entire process was fantastic. I didn’t get his name, but the man who helped us and checked us out in the rental department was so nice and brightened our day. He was quite tall and had dark hair. He’s excellent at his job and went out of his way to be helpful and kind to us.
- OAOlugbolahan AkindahunsiJan 1, 20261.0Tried to exchange something I paid for online and picked up in the store yesterday, mind you they had them on the shelf because I was in there the day before that and saw it. Today they told me I would have to return and buy it again for a higher price in store than I got it online, one lady was gonna a price adjustment so it would be the same price I had paid before so it would still be like an exchange same product same prices she went to get help to do that and the person she got to help her shorter lady stemmed like she just didn’t want to do it, and said that we can’t do that cause it’s online we don’t know if we have it, even though it was on the shelf this wasn’t an going out of stock item . She was no help and trying to get me to pay more for something than I initially did all because from what I could see she just didn’t want to work. So now I am stuck with a product I purchased that was already malfunctioning and in order to get one that isn’t they want me to basically buy it for double the price. The customer service people are terrible the don’t be wanting to service the customer
- SWShannon WDec 31, 20253.0Slow service. I had to beg for help. All I heard was that's not my area 😞
- RCrobin cDec 28, 20254.0I was genuinely surprised with this place. The layout, the variety, very friendly and helpful staff. I am happy with my purchase
- HTHannah ThomasNov 29, 20255.0Love how well set up the Black Friday was. Everyone was so professional and nice. Very well organized, kudos to you Concord Lowe's!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Concord, NC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, outdoor furniture, garden tools, and more. They also provide services like installation for appliances, flooring, lighting, and roofing.
What are the store hours for Lowe's Home Improvement in Concord, NC?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed like Thanksgiving and Christmas.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Does Lowe's in Concord offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services at the Concord location.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get keys made while shopping at Lowe's?
Yes, there are multiple Minute Key locations nearby, which offer key and locksmith services, convenient for getting keys made while visiting Lowe's.
Where can I exchange propane tanks near Lowe's in Concord?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services, which is convenient for customers needing propane for grills or outdoor equipment.
What dining options are available near Lowe's in Concord?
Nearby dining options include City Hot Dogs, Jersey Mike's Subs, Famous Toastery, and CAVA, offering quick meals before or after your shopping trip at Lowe's.
Does Lowe's offer any app or online resources for coupons and deals?
Yes, you can access Lowe's coupons and deals through their app available on Apple App Store and Google Play, or visit their savings webpage online.
How does Lowe's support DIY beginners and professionals?
Lowe's provides expert advice, trusted brands, installation services, and a wide selection of building materials suited for both DIY beginners and professional contractors.