Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Concord, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,186 reviews
5 stars
1,296
4 stars
473
3 stars
159
2 stars
82
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and friendly, while others are criticized for being rude or unresponsive.
Store Conditions
Generally clean and well-stocked, but some customers reported issues with product availability and inventory accuracy.
Checkout Experience
Self-checkout is often seen as inconvenient, with long wait times reported at both self-checkout and regular registers.
Product Quality
Concerns raised about the quality of certain products, particularly lumber and appliances, with some customers expressing frustration over damaged items.
Curbside Pickup
Curbside pickup experiences vary, with some customers reporting long wait times and confusion regarding order fulfillment.
- HBHarry BallzoniaNov 3, 20255.0I rarely beat the drum for someone but your employee Esme is totally awsome. Great Customer Service. Helped me find something across the store … not even her department. Bravo Zulu to her !
- ZZZeeOct 29, 20251.0This location consistently blocks the free air pump with customers loading things into their cars. Went at 7am this morning and waited almost 20 minutes thinking someone was pumping air, just to see lowes workers come and haul stuff into the car blocking the air pump. The actual loading area was empty. Wasted my time and made me late- and i still drove to work on a flat! Dont waste your time here and just go to QT for free air
- ETEric TaylorOct 23, 20251.0Terrible customer service and repeated bad experiences. Seriously considering switching to Home Depot.
- MMMissWilliamstonOct 19, 20252.0First the compliments. Lowes does have friendly associates and usually a great place to find what you need. BUT, this has happened before and LOWES puts out PUNY bags as small to hold ONE SINGLE WATCH BATTERY and expects a customer to use a flimsy clear garbage bag as a replacement! Sad for a nationally known company!
- FOFarm OwnerOct 16, 20255.0This Lowes location by far is the best in the entire area. Customer service is outstanding store manager actually cares about his customers. We drive out of our way to cone to this store. East Charlotte and Kannapolis stores could take some lessons from this store
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Concord, NC?
Lowe's in Concord, NC offers a wide selection of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, tools, and more.
What are the store hours for Lowe's Home Improvement in Concord?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers' convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if the status changes.
What payment options are available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Does Lowe's provide installation and assembly services?
Yes, Lowe's offers a variety of installation and assembly services including appliances, flooring, blinds, cabinets, countertops, HVAC, roofing, and more.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is located near Lowe's Home Improvement, making it convenient to exchange propane while shopping for your home improvement needs.
Where can I get locksmith or key duplication services near Lowe's in Concord?
Minute Key and minuteKEY locksmith services are nearby, offering convenient key duplication and locksmith solutions close to Lowe's.
Are there dining options near Lowe's Home Improvement for a quick meal before or after shopping?
Yes, nearby dining options include Queen City Dogs, Slim Chickens, and Concord Diner, providing great spots to enjoy a meal close to Lowe's store.
Does Lowe's Home Improvement support environmental and community initiatives?
Yes, Lowe's partners with organizations like Keep America Beautiful, Habitat for Humanity, and offers services such as recycling electronics and batteries to support community and environmental efforts.