Budget Blinds of Concord, Mint Hill and Kannapolis

Reviews

• DM

  Debbie Martin

  Mar 27, 2026
  5.0
  What a great experience we had working with the Budget Blinds team. Our consultant Rose was so knowledgeable and helpful in helping guide us to make the right decisions for our needs. Blaine was engaged for scheduling our project and kept us informed of where we were in the process. We were expecting a 4-6 week turnaround from our order date of March 3rd but here we are on the 27th of March and our installation is complete. Brian was here today, on time, and jumped right in to get our blinds and shades installed in a timely manner. Brian did a great job, he was professional and customer focused. We will definitely recommend Budget Blinds to our family, friends and neighbors.
• PC

  Philly Crosby

  Mar 23, 2026
  5.0
  Brian was here and out - fast, efficient and they look great!
• EW

  Eileen Wargacki

  Mar 19, 2026
  5.0
  Just received our new window treatments and am very pleased with the quality and workmanship. The product was installed by Brian, and he did a wonderful job with the install, as well as, the clean up after. Very pleased. Will be using their services again and appreciate everyone's professionalism.
• KD

  Katie Dalton

  Mar 18, 2026
  1.0
  The "Owners" know exactly who I am—don't let the "no customer by this name" response fool you. I am updating this review because the franchise owners, Karl and Rosemary Strohminger, attempted to discredit my experience by claiming they have no record of me. I am the "Katie Fitt" mentioned in previous comments; my account was simply under my maiden name. For them to claim they don't know me, while simultaneously providing specific details about my situation in their rebuttal, is a blatant attempt to mislead the public. The Facts: The "Compensation" Lie: Management claims I asked for "unreasonable financial compensation." I never asked for a dime; I simply stated that a reputable company should offer a remedy for such a disastrous experience. The $20 Insult: After the nightmare service and the termination of their installer, I received a $20 visa card in the mail. That was their "solution" for a botched project. Lack of Accountability: Terminating a bad employee helps the company's future, but it does nothing to fix the experience of the customer they already failed. This is a sketchy franchise that prioritizes PR damage control over actual customer service and honesty. If they are willing to lie about knowing a customer just to save face on a review, imagine how they will handle your home project. Save your money and go elsewhere.
• KF

  Katie Fitt

  Mar 18, 2026
  1.0
  I rarely leave reviews, but my experience with Budget Blinds was so frustrating and unprofessional that I feel obligated to warn others. The only positive was the salesman—he was kind and easy to work with. Unfortunately, everything after that was a nightmare. The installer arrived at my brand new home and immediately complained about having to remove his shoes on the carpet. I then politely asked if he could accommodate my baby’s sleep schedule, and he flat-out refused, saying he had a “process” he follows. After pushing, he agreed to start with the baby’s room first. About 30 minutes later, he came back and casually told me he installed the wrong blind and needed to “sneak” back into my baby’s room to fix it. That alone was incredibly unsettling—and of course, it woke my baby, who started crying and wouldn’t go back to sleep, completely ruining our day. The worst part? No apology—he actually laughed. Then we noticed one of the blinds was damaged. He initially dismissed it as being “within standards” until I pushed back and he confirmed with his manager that it should be replaced. What followed was a long, frustrating process: • A second installer showed up with the wrong size blind entirely • I had to rearrange my schedule multiple times for appointments • One visit was canceled last minute due to a truck issue • Another was canceled due to weather What should have been a simple installation turned into four separate appointments and weeks of inconvenience. After everything, I called to complain, and the manager, Rose, told me she would make it right. I specifically stated that a reuptable company should offer a remedy or a discount due to the time, stress, and poor service. Instead, I received a $20 gift card—after spending thousands of dollars on blinds for 15 windows. It honestly felt insulting. When I called to express that, Rose became defensive, raised her voice, called me entitled, and even suggested she could send me a bill for what the blinds “should have cost.” She also mentioned the $20 came from her personal money—as if that made it better. It didn’t. I wasn’t asking for charity, I was asking for accountability. Between the repeated mistakes, lack of professionalism, and dismissive customer service, this was an exhausting and disappointing experience. Save yourself the time, stress, and frustration—do not work with Budget Blinds. After their response… I would like to reply. The "Owners" know exactly who I am—don't let the "no customer by this name" response fool you. I am updating this review because the franchise owners, Karl and Rosemary Strohminger, attempted to discredit my experience by claiming they have no record of me. I am the "Katie Fitt" mentioned in previous comments; my account was simply under my maiden name. For them to claim they don't know me, while simultaneously providing specific details about my situation in their rebuttal, is a blatant attempt to mislead the public. The Facts: The "Compensation" Lie: Management claims I asked for "unreasonable financial compensation." I never asked for a dime; I simply stated that a reputable company should offer a remedy for such a disastrous experience. The $20 Insult: After the nightmare service and the termination of their installer, I received a $20 visa card in the mail. That was their "solution" for a botched project. Lack of Accountability: Terminating a bad employee helps the company's future, but it does nothing to fix the experience of the customer they already failed. This is a sketchy franchise that prioritizes PR damage control over actual customer service and honesty. If they are willing to lie about knowing a customer just to save face on a review, imagine how they will handle your home project. Save your money and go elsewhere.

Frequently Asked Questions About Budget Blinds of Concord, Mint Hill and Kannapolis