Extra Space Storage

Reviews

• DD

  Desiree

  1 day ago
  5.0
  I had a really positive experience with Extra Space Storage, especially when it came to their customer service. From the moment I reached out with questions, the staff was friendly, patient, and genuinely helpful. They took the time to explain all my options clearly, without making me feel rushed or pressured. What stood out most was how responsive and professional they were. Whether I called or spoke with someone in person, I was treated with respect and courtesy. They made the entire process—from choosing the right unit to finalizing the rental—smooth and stress-free. It’s not always easy to find businesses that prioritize customer care, but Extra Space Storage definitely does. Their team went above and beyond to make sure I was comfortable and informed every step of the way. I’d absolutely recommend them to anyone looking for a reliable storage solution with excellent customer service.
• KW

  Khassim Wade

  Apr 13, 2026
  5.0
  Lyn was great and I guess Doug is cool too happy to be here so far
• ME

  Marketing EQIQ

  Apr 2, 2026
  1.0
  Bad managers. Especially if you run a business. Unhelpful. 👎
• SC

  Sebastian Castillo

  Apr 1, 2026
  2.0
  Charged for a unit I never moved into. Other branches have been able to cancel this. Don't like this one.
• MS

  Mandee Subscriptions

  Mar 29, 2026
  1.0
  We called regarding an access issue with our unit and initially spoke with Maya, who was kind, patient, and helpful. However, when we were transferred to Rebecca, the experience deteriorated significantly. From the outset, she was hostile, dismissive, and unprofessional. She repeatedly interrupted us, spoke over us, rushed through scripted responses, and attempted to end the call without allowing us to ask questions. When we asked her not to hang up and requested clarification, she responded curtly, cut us off again, and ultimately hung up mid-conversation. The conversation went a bit like this: We verified our ID and reiterated our issue. She rattled some things off, then said, “Have a nice day, goodbye,” and tried to hang up. We said, “Woah, woah, woah, wait please don’t hang up. We just have a few questions about what the issue is with our account.” She then cut me short again and said in an unkind and short-tempered tone, “What’s your question?” I paused and said that she sounds short on time or in a rush, and rude, and that if she’s pre-occupied and doesn’t have time to help us, can she please transfer us to someone who can and someone who’s kinder. She said again, “Well, what’s your question?” We asked our next question, she raced through another poor explanation and response, immediately said “Goodbye” with no room for us to respond and then LITERALLY hung up on us. At no point were we rude or confrontational. Rebecca’s tone and conduct were abrupt, tactless, and unacceptable for a customer-facing role. We called back to report the interaction and again spoke with Maya (kind and lovely), followed by a supervisor, Ty, who was professional, attentive, and helpful. We appreciate their assistance and clear explanation of the situation. Rebecca’s behavior was inappropriate and should be addressed. We expect this incident to be reviewed and for appropriate corrective action or training to be taken to ensure this does not happen to other customers. I’ve held many customer service jobs over the years and her behaviour would’ve been grounds for disciplinary action or being terminated from the role. We do expect recourse and an apology, and hope she receives the training she needs to either improve her attitude while working in customer service or to pursue a different avenue since she’s so hard-pressed to do the basics of her job.

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