Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
1,033 reviews
5 stars
996
4 stars
16
3 stars2
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Bree and William, received high praise for their friendliness, knowledge, and helpfulness, creating a positive shopping experience.
Product Knowledge
Customers appreciated the staff's expertise in explaining product options and features, particularly regarding mattresses and pillows.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported issues with order processing and communication, leading to frustration.
Overall Satisfaction
Most customers expressed satisfaction with their purchases and the shopping experience, often recommending specific staff members for assistance.
- RFRebekah Filer3 days ago5.0Sam was exceptional. Very knowledgeable. Talked us through the process and the options and helped us find the perfect solution. My husband and I have VERY different sleep needs and we found the perfect solution. Thanks!
- JSJae S4 days ago5.0Bree was absolutely incredible! She was so personable, humble, and relatable that I instantly felt comfortable asking questions. Her demonstration was so genuine and informative that I ended up upgrading my bed on the spot. Salespeople like her are rare — she truly cares about helping customers make the right choice. Highly recommend asking for Bree!
- BBBarry BackusOct 31, 20254.0Edit: We were told we were going to receive an additional discount once their Black Friday sale started today, so we went ahead and purchased last week and I just received information from the store that my purchase is not eligible, despite being told otherwise. Will has told us he will file a support ticket to get the 200 dollars and I will update when that has been settled. Update: the claim was denied so no additional discount. Overall, the staff was friendly and it was a good deal still but I did leave with an impression that I was getting a better deal than what I am actually paying in the end.
- IPIsabella ParamoOct 29, 20251.0Worst shopping experience of my life. I stopped in Saturday (4 days ago) and was assisted in ordering a pillow since it was not in stock in store. $230 for a pillow but I have been in severe neck & back pain, mixed with insomnia so I’ll try anything at this point. However the associate informed me that my shipping address was not showing up in the system, but he was going to make the adjustment right after we left. I never received an email with an order confirmation as you usually do , but I didn’t think anything of it. As of yesterday, I still had not received any information for the order or shipping so I called customer service and not only had the store entered my name and email wrong, but they also never changed my address so it was getting shipped to the store (30 minutes away from me) instead of my apartment. Because of the pain that I am in I was needing to get the pillow ASAP and that is not at all the case. The customer service team also informed me to call the store so they can change my address and get it then rerouted properly. I have since called the store 7 different times just for no one to answer. You’d think if you are purchasing something at such a high price point I would not have to be going around putting in all this effort just to get my item! And to think my fiancé and I were thinking about getting a mattress as well… NO THANKS!
- DDDerick DiehlOct 25, 20253.0On a recent visit, I purchased a contoured neck pillow. Before the purchase, the staff was wonderful with offering many options and I made my final selection. When I got home, I was very excited to open my pillow and looked forward to a great night of sleep. However, the pillow I opened was nothing like the one used for display and trial test in the store. The pillow I purchased is like lying on a rock and is so uncomfortable. I reached out to the store, and asked if there were different firmness’s of the pillow available and was told they are all the same.. I was told the pillows have to be worked in before they will feel anything like the ones that were tried in the store. I Only wished this would have been explained while in the store. Went from very excited to awfully disappointed.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the Flagship Store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Ensure your bed frame is flat and solid with adequate center support.
How will my new mattress be delivered if I order from the Tempur-Pedic Flagship Store?
Most Tempur-Pedic mattresses are delivered with free White Glove service, where the mattress is set up and the packaging removed. The TEMPUR-Cloud model ships compressed for self-setup and does not include White Glove delivery.
What differentiates the Medium and Medium Hybrid mattress feels offered at the Tempur-Pedic Flagship Store?
Medium Hybrid mattresses combine TEMPUR® material with a coil system for added responsiveness and a slightly softer feel compared to the traditional Medium non-hybrid mattresses made entirely of TEMPUR® material.
Does the Tempur-Pedic Flagship Store offer custom mattresses for RVs, boats, or other unique spaces?
Yes, they provide custom mattress options through an authorized partner. You can call 888-811-5053 to discuss your custom dimensions with a Sleep Expert.
Can I get replacement covers for my Tempur-Pedic mattress at the Flagship Store?
Yes, replacement covers for mattresses with removable covers are available. For current models, you can order online or consult in-store Sleep Guides for older models.
What are the Tempur-Pedic Flagship Store's operating hours?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM.
What payment options are accepted at the Tempur-Pedic Flagship Store?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, MasterCard, and Visa.
How can I reach the Tempur-Pedic Flagship Store if I have questions?
You can call the store at +1 704-366-6252 for assistance from their sleep experts.
Are there any nearby places I can visit before or after shopping at the Tempur-Pedic Flagship Store in SouthPark Mall?
Yes, you can visit nearby stores such as Aritzia for women's clothing, Blue Nile for jewelry shopping, and The Cheesecake Factory for dining, all conveniently located around SouthPark Mall.
How can nearby stores like Vans and The North Face enhance my shopping experience at the Tempur-Pedic Flagship Store?
While shopping for mattresses, you can also explore Vans for shoes and The North Face for outdoor gear, making your visit to SouthPark Mall a diverse shopping experience.
Is there a coffee shop nearby where I can relax before or after visiting the Tempur-Pedic Flagship Store?
Yes, Starbucks is located nearby within SouthPark Mall, providing a convenient place to enjoy a coffee before or after your mattress shopping trip.