Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
1,071 reviews
5 stars
1,034
4 stars16
3 stars2
2 stars3
1 star16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Bree and Will, received high praise for their helpfulness, knowledge, and ability to create a welcoming shopping experience.
Product Knowledge
Customers noted the staff's extensive knowledge about products, which helped them make informed decisions.
Mixed Experiences
While many reviews were positive, there were some complaints regarding order issues and customer service follow-up.
Sales Approach
The sales approach was generally appreciated for being informative rather than pushy, contributing to a positive shopping atmosphere.
- PNPamela Norris1 day ago5.0Got a great store experience and had very knowledgeable sales people. Difficulties getting our brand new 911 address to come up and they worked hard on getting it delivered to us. Charlotte store is wonderful too with with.
- KMKatrina Mahshi1 day ago5.0This was an incredible experience, Will was super knowledgeable and friendly. 10/10 would recommend!
- LCLolita Chachita2 days ago5.0I have had the best experience here with Mr. Will C. His professionalism and welcoming presence was like a breath of fresh air. I would 10/10 recommend working with Mr. Will C.
- EEEnzo2 days ago5.0Bree was very helpful and knowledgeable making the buying experience easy. In my opinion this Tempur-Pedic has the best customer service, would recommend.
- RBRandy BrownJan 4, 20265.0Breonna “Bree” Hunt was amazing and helped us make an informed decision. We found another store in the area that likely would have made us a slightly better deal but we chose to go with this store because of Bree.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the Flagship Store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Ensure your bed frame is flat and solid with adequate center support.
How will my new mattress be delivered if I order from the Tempur-Pedic Flagship Store?
Most Tempur-Pedic mattresses are delivered with free White Glove service, where the mattress is set up and the packaging removed. The TEMPUR-Cloud model ships compressed for self-setup and does not include White Glove delivery.
What differentiates the Medium and Medium Hybrid mattress feels offered at the Tempur-Pedic Flagship Store?
Medium Hybrid mattresses combine TEMPUR® material with a coil system for added responsiveness and a slightly softer feel compared to the traditional Medium non-hybrid mattresses made entirely of TEMPUR® material.
Does the Tempur-Pedic Flagship Store offer custom mattresses for RVs, boats, or other unique spaces?
Yes, they provide custom mattress options through an authorized partner. You can call 888-811-5053 to discuss your custom dimensions with a Sleep Expert.
Can I get replacement covers for my Tempur-Pedic mattress at the Flagship Store?
Yes, replacement covers for mattresses with removable covers are available. For current models, you can order online or consult in-store Sleep Guides for older models.
What are the Tempur-Pedic Flagship Store's operating hours?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM.
What payment options are accepted at the Tempur-Pedic Flagship Store?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, MasterCard, and Visa.
How can I reach the Tempur-Pedic Flagship Store if I have questions?
You can call the store at +1 704-366-6252 for assistance from their sleep experts.
Are there any nearby places I can visit before or after shopping at the Tempur-Pedic Flagship Store in SouthPark Mall?
Yes, you can visit nearby stores such as Aritzia for women's clothing, Blue Nile for jewelry shopping, and The Cheesecake Factory for dining, all conveniently located around SouthPark Mall.
How can nearby stores like Vans and The North Face enhance my shopping experience at the Tempur-Pedic Flagship Store?
While shopping for mattresses, you can also explore Vans for shoes and The North Face for outdoor gear, making your visit to SouthPark Mall a diverse shopping experience.
Is there a coffee shop nearby where I can relax before or after visiting the Tempur-Pedic Flagship Store?
Yes, Starbucks is located nearby within SouthPark Mall, providing a convenient place to enjoy a coffee before or after your mattress shopping trip.