NaturaLawn of America

Reviews

• MW

  Michael Wright

  Sep 10, 2025
  1.0
  We have had Natural Lawn for a few years. We have given them a fair shot at getting our lawn in shape. Unfortunately, our yard is filled with weeds and bare spots and other issues. Today, when I called to cancel, April became very upset and hung up on me. I called back to talk with someone else who told me that April is part owner of the company. If an owner of a company hangs up on customers who call to discontinue services, that person didn’t deserve the business in the first place. So displeased with the outcome of two years of their lawn treatments and how they have just treated me. Done.
• AK

  A Kush

  Jun 16, 2021
  1.0
  I truly hope this review helps people decide to use another company. the guys who came out were great, but when you question the owners, or office staff, they completely lie, which is shocking to someone like me who takes accountability for my actions. We currently use the lawn service from this company then added mosquito services. We used the "natural" version of mosquito spraying, which means they come out more often. After the first spray my family was still getting bit, a lot! I called to get someone out to spray again and was told they would get it on the schedule in 5-7 days. Well, in between those 5-7 days we still had mosquito's. I called to cancel services and was told by Christine, "Good luck with the mosquitos!" Wow. Thanks for the good customer service. My local guy will come out next day. Update: Both the response's from the owner are lies, and for that alone I would HIGHLY NOT recommend NaturaLawn. I'm actually shocked they wouldn't call me to figure things out, but continue to outright lie to make me look like it was my fault. They didn't even address my original complaint, and now have made a mountain out of a mole hill. If you are reading this review I have no reason to lie. I will now be canceling the lawn service too. I personally called on Friday June 11th, and called back on Wednesday June 16th to cancel. If you were going to come out Thursday June 17th, that's still 4 business days. I just looked at my phone records, so I'm not a liar. We tried your mosquito services because we use your lawn service. But as a customer, I thought waiting 5-7 business days after being bit was kinda a long time. And you didn't say "Good luck with the mosquito services" (another lie ) you said "Good luck with the mosquito's," which I replied, "Thanks for the sarcasm." If you have something else you'd like to say, please call me directly so we can iron this out, if I was a business owner I'd want to understand what I could have done better. My review was based on the sarcasm I received for canceling services; very unprofessional. As is your response. and now I'm giving you a one star.
• PS

  Perry Stacks

  Aug 18, 2020
  1.0
  Warm weather lawn owners beware. To be clear so you do not have to deal with the same frustration as I did, Natural lawn offers a fertilization service. A fertilization service that happens to occasionally spray weed control when it is < 85°F & not raining. So basically unless you're 1st on the route & it's a cool dry day you aren't likely to get weed control, throughout the summer. The weed control aspect is "like chips & salsa at a restaurant" it is a "courtesy" not an actual service that you pay for. The owner I spoke with had good customer service & was nice enough when I called to question the issue & later to cancel my subscription. The lawn is green however I feel that they should be more explicit about what their primary objective & service is (just fertilization) rather than billing themselves as a comprehensive lawn care service. In addition, the company I got to replace them is literally ½ the cost & their revisits are compulsory so it isn't your responsibility to chase them down or keep tabs to ensure they are actually applying weed control. **Update** 09/04 new company that offers FULL lawn care not just fertilization came out & treated lawn early this week & weeds are already getting under control.

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