Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Charlotte, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,786 reviews
5 stars
1,061
4 stars
356
3 stars
146
2 stars
47
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting specific employees for their exceptional service.
Product Availability
Customers frequently noted that the store is well-stocked and organized, making it easy to find items.
Management Issues
Several reviews mentioned poor management and inconsistent customer service experiences, particularly regarding returns and order fulfillment.
Checkout Experience
While some customers appreciated the quick checkout process, others expressed frustration with self-checkout and long wait times.
Inconsistent Experiences
Feedback varied widely, with some customers having excellent experiences while others reported significant issues, particularly with specific employees.
- DTDevoid TurnerNov 11, 20255.0Ms. Shell the stocker was very knowledgeable about the product which I purchased,thanks to her my project was completed on time. This will be my permanent store for future project purchases, thanks again Ms. Shell for your fast and courteous service.
- ELEnjoy LifeNov 4, 20255.0I forgot my business account card. Customer service helped me with a seamless and efficient transaction.
- MHMorgan HamerOct 13, 20255.0I went to this Lowe’s after spending hours at the Wendover Home Depot with no luck. The store was well stocked and the staff was very friendly, knowledgeable, and helpful. The manager, Geoff, was especially accommodating. I had a much better experience here.
- SLSydney-Taylor St. LouisOct 12, 20253.0As for not experience , i can’t say it was the best but Carlo made my day ! He was very helpful after a very rude encounter with a different employee
- KCKurt CraigOct 10, 20255.0Lowes is my go to for house and yard...been shopping with them for decades now. Have noticed if you pull a small item from a shelf/bin that is placed/assorted similar items make sure the size and specification on what your are buying is exactly what the bin was marked for...I found that different pieces get put in different bins and it's not what is marked that you think you are getting.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Charlotte, NC offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's provide?
Services include in-store pickup, delivery, appliance installation, carpet installation, deck installation, HVAC installation, and many more professional installation services.
What are the store hours for Lowe's Home Improvement in Charlotte?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates regarding your order status.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer language support for non-English speakers?
Yes, Lowe’s speaks English and Spanish and offers in-store translation services for other languages.
What nearby places can I visit when shopping at Lowe's on Albemarle Road?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and Dollar Tree for discount shopping. You can conveniently visit these for additional needs during your trip to Lowe's.
Are there nearby food options when shopping at Lowe's Charlotte?
Yes, nearby food options include Pizza Hut Express, Taco Bell, Starbucks, and Jersey Mike's Subs, ideal for grabbing a quick meal before or after your shopping visit.
Can I find banking and ATM services near Lowe's Home Improvement in Charlotte?
Yes, there are several nearby ATMs including Bank of America ATM, LibertyX Bitcoin ATM, and Bitcoin Depot. Suntrust Bank and Truist are also nearby for banking needs.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return through your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.