Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Charlotte, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,802 reviews
5 stars
1,071
4 stars
359
3 stars
148
2 stars
47
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendliness and helpfulness of staff, with many specific mentions of employees providing excellent service.
Product Availability
Customers appreciated the store's well-stocked inventory and variety of products, although some reported issues with specific items being out of stock.
Management Issues
Several reviews highlighted poor management practices, including unresponsive leadership and inadequate training for staff, leading to negative customer experiences.
Checkout Experience
While many customers enjoyed a smooth checkout process, some expressed frustration with self-checkout and long wait times for assistance.
Inconsistent Experiences
Customers reported mixed experiences, with some visits being very positive while others were marred by unhelpful staff or unresolved issues.
- GBGwendolyn Burton6 days ago5.0Easy to order merchandise
- MMMarthaDec 26, 20255.0Awesome Virginia is as always polite and very helpful
- SUSam UlrichDec 22, 20255.0Just wanted to commend my local Lowe's - the staff is always *WONDERFUL* and I can't thank them all enough for their continuous kindness.
- WHWayne HelmsDec 14, 20253.0Hard to find help. But when you do, they are helpful and courteous. Prices higher on comparative item.
- MMMohammedDec 13, 20251.0This review is not about the location itself, but about an employee named Cindy. Unfortunately, Cindy has consistently demonstrated zero customer service skills. On multiple occasions when I approached her for assistance, she delayed responding, appeared visibly unhappy, and ultimately replied with a poor attitude. This type of behavior reflects negatively on the store and creates a bad experience for customers. I strongly urge the store manager and corporate leadership to address this issue immediately. Cindy clearly requires proper customer service training, or should be reassigned to a role where she does not interact directly with customers. Employees like Cindy should not be allowed to continue representing the company in this manner.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Charlotte, NC offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's provide?
Services include in-store pickup, delivery, appliance installation, carpet installation, deck installation, HVAC installation, and many more professional installation services.
What are the store hours for Lowe's Home Improvement in Charlotte?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates regarding your order status.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer language support for non-English speakers?
Yes, Lowe’s speaks English and Spanish and offers in-store translation services for other languages.
What nearby places can I visit when shopping at Lowe's on Albemarle Road?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and Dollar Tree for discount shopping. You can conveniently visit these for additional needs during your trip to Lowe's.
Are there nearby food options when shopping at Lowe's Charlotte?
Yes, nearby food options include Pizza Hut Express, Taco Bell, Starbucks, and Jersey Mike's Subs, ideal for grabbing a quick meal before or after your shopping visit.
Can I find banking and ATM services near Lowe's Home Improvement in Charlotte?
Yes, there are several nearby ATMs including Bank of America ATM, LibertyX Bitcoin ATM, and Bitcoin Depot. Suntrust Bank and Truist are also nearby for banking needs.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return through your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.