Brand Certified
Lowe's Home Improvement
4.1(2281 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1100 Chancellor Park Drive, Charlotte, NC
28213, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(704) 597-2000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Charlotte/0408
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Charlotte, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
1100 Chancellor Park Drive, Charlotte, NC
28213, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,281 reviews
5 stars
1,291
4 stars
499
3 stars
177
2 stars
79
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Store Cleanliness
Several reviews highlighted issues with store cleanliness, including dust and unsanitary conditions, particularly in the garden center.
Product Availability
Customers generally found the store well-stocked and able to provide the items they needed, although some experienced delays in receiving assistance for specific products.
Employee Training
There are numerous mentions of the need for better employee training, particularly in customer service and product knowledge, as many customers felt staff were unprepared to assist.
- JNJohnny NewellFeb 24, 20261.0Had a bad time at the customer service desk. Talked to me like I was a trash idiot.
- JNjosh newellFeb 15, 20261.0Came in on Sunday. It was slow and most of the staff was standing around in small groups talking to each other. There’s always something to do if you are a good worker. Or you could stand around and gossip while getting paid and be miserable when dealing with customers. Dealt with some unpleasant people when I did need assistance.
- CZChubby-Chin ZamboniFeb 15, 20261.0Customer service could use some training. Felt like nothing but an inconvenience to be serviced. It also seemed like I had frustrated the associate by simply walking up. Immediate attitude. I’ve never had to ask someone if I had done something wrong during a business transaction before. All the more reason to use the local competitors.
- SJSavannah JohndroFeb 10, 20265.0Ashton in the paint department was so helpful and kind! Fantastic experience due to him!
- EBEric BramanFeb 2, 20265.0It is always a pleasure to go to Lowe's. They have vast resources and usually can provide what you need for any project. The associates are kind and easy to work with. They are always willing to go the extra mile to find what you need. They are even willing to help you out to your car with your load. If the load needs to be secured to the roof or other areas of your vehicle, they are also willing to help with that as well.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website