Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Charlotte, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1100 Chancellor Park Drive, Charlotte, NC
28213, United States
Hours
Reviews
4.1
2,155 reviews
5 stars
1,222
4 stars
489
3 stars
162
2 stars
72
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual employees for their helpfulness and knowledge, there were numerous complaints about poor customer service, particularly in the returns and self-checkout areas.
Product Availability
Customers generally found the store well-stocked with a wide selection of products, although some expressed frustration over specific items being out of stock.
Store Cleanliness
Several reviews highlighted issues with cleanliness, including reports of rats in the store and unsanitary conditions in the bathrooms.
Employee Knowledge
There were mixed reviews regarding employee knowledge; while some employees received high praise for their expertise, others were criticized for being unhelpful or lacking product knowledge.
- MTMariaelayna Truitt2 days ago5.0Still my goto spot for quick plant
- EHElaine P. HerlihyDec 27, 20255.0Ann in the paint dept is amazing! I was exhausted after dealing with water damage at my condo, a home insurance claim and having to move out for repairs. So when I came to Lowes last month to choose a paint color, I was overwhelmed by the choices. Ann took the time to discuss my condo pics, the low east facing light and which shades went best with my countertops. When I said I'd have new flooring, she encouraged me to bring in a sample from my car, which helped a lot. I left with sample jars of three great options. Ann went above and beyond when I really needed help. Huge thanks!!
- HHHappy To HelpDec 19, 20255.0Found exactly what I needed with help
- MBMamadou BadianeDec 14, 20255.0Huge thanks to Kelly Jones at the tool rentals she is very helpful and advice me well on the programs and different tools. Very helpful and thankful for her assistance.
- FKFrank KapelarNov 26, 20255.0Really well stocked. Had what I wanted and much, much more
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Charlotte, NC?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Charlotte, NC?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's in Charlotte offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
What installation services does Lowe's offer?
Lowe's offers a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood and laminate flooring, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring installation.
Are there nearby places to grab food or coffee when visiting Lowe's Home Improvement in Charlotte?
Yes, there are several nearby dining options including Crab Du Jour seafood restaurant, Outback Steakhouse, Boston Market, Don Pedro Mexican Restaurant, City Grill & Wings, Starbucks coffee shop, Pizza Hut, and Appalachia Cookie Co bakery.
Where can I exchange propane tanks near Lowe's in Charlotte?
You can exchange propane tanks at Blue Rhino Propane Exchange, which is located near Lowe's Home Improvement store.
Are there any nearby services for key and locksmith needs around Lowe's?
Yes, minuteKEY and Minute Key locksmith services are located close to Lowe's, offering convenient options for key copying and locksmith assistance.
If I want to shop for other items like groceries or clothing near Lowe's, where can I go?
Nearby shopping options include Target NE Charlotte for groceries and mobile phones, and Men's Wearhouse for clothing.