Brand Certified
Lowe's Home Improvement
4.1(1697 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
10625 McMullen Creek Parkway, Charlotte, NC
28226, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(704) 543-5600
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Charlotte/0377
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Charlotte, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
10625 McMullen Creek Parkway, Charlotte, NC
28226, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,697 reviews
5 stars
966
4 stars
350
3 stars
127
2 stars
66
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about poor customer service, including rude employees and lack of assistance, particularly in the self-checkout and rental areas.
Employee Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for their negative attitudes and lack of support.
Store Condition
Customers noted that the store was often messy and disorganized, indicating a need for better management and inventory organization.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, including delays and poor communication.
Positive Experiences
Despite the negative feedback, some customers reported excellent service and positive shopping experiences, particularly with specific employees.
- SSSandersonSimmonsTransportFeb 1, 20261.0I have the unfortunate displeasure of leaving a negative review on one of your employees. Today at approximately 4:50 p.m.; I was turned away by a rather rude African-American female who appeared to be in her 50s. I was informed by this individual that the registers were already down as they were closing earlier today at 5pm instead of 8pm. I was on foot with my 8 year old daughter because our key battery for our car had died. My purchase of a replacement battery would have taken only 2 minutes, but CLEARLY this disgruntled employee was far more concerned with her early snow day exit instead of being a decent human being. I was visibly upset (which I should not have been) and then this employee had the audacity to inform me that I was a terrible example for my child (perhaps she was right, but she never should have said it as a Lowe's employee). I'm not writing this so that this woman can be fired. I'm writing to say PLEASE keep her employed because I can EASILY avoid her ilk by shopping at Home Depot from here on out.
- ELErika LopezJan 29, 20261.0Compre una lavadora en menos de un mes empezo a fallar le compre 3 años de garantia tuve que mudarme ase unos dias ya fui 5 veces a la tienda y no me la quieren arreglar y tampoco devolverme el dinero alegando que no pueden porque yo me cambie de direccion,nunca me explicaron que si me mudaba la garantia automaticamente expiraba o que tenia que dejar la lavadora en el antiguo apartamento,con mucha impotencia y estafada,deberian informarle al cliente sobre la poliza y no estafarlo a uno ya que los tiempos estan dificiles cadena de tienda en todo el pais y son unos estafadores
- DDDaniel DygowskiJan 21, 20263.0Stores always really messy I've been here quite a few times over the years probably needs better management. That means that I had a really good experience with Chuck in the plumbing today he was as helpful as he could be and help me find what I needed everything was in the wrong spot in the inventory area for some small items but he stuck with it and help me find what I needed I appreciate that Chuck. Give this man a raise maybe move him to management I don't know. Such low-hanging fruit to keep things organized. Also I didn't really appreciate the self checkout situation I felt like I was being watched and hovered over the computer second-guess my calculations as well in part numbers in the attendant came over and hovered watching me like I'm a criminal. Like if you're going to watch me that closely just do the damn job yourself offer to check out and count everything up
- ZWZatavius WildeyJan 17, 20261.0Barbara in paint needs her attitude facts are being disrespectful and hateful to my mom and me. She had no reason to be disrespectful and inconsiderate. I hope y’all fix her attitude.
- SPscott paletaJan 17, 20261.0The new self-pick up process is terrible. Scanner didn’t work, and rep still had to assist with pickup. Two check in computers? Limited instructions, very confusing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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