Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Charlotte, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
10625 McMullen Creek Parkway, Charlotte, NC
28226, United States
Hours
Reviews
4.1
1,547 reviews
5 stars
883
4 stars
329
3 stars
113
2 stars
58
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers appreciated the wide variety of products available, but some noted issues with stock levels and organization in specific sections.
Delivery Issues
Numerous complaints regarding delivery delays and poor communication about appliance orders and installations.
Store Environment
Generally positive remarks about the cleanliness and organization of the store, with some customers noting improvements in staff presence.
Pricing Concerns
Several customers expressed dissatisfaction with high prices compared to competitors, despite acknowledging the convenience of shopping at Lowe's.
- CMChristina MooseNov 4, 20251.0If I could give a negative review, I would. I am an Uber driver and I’ve been to hundreds of Lowe’s where I’ve experienced a variation of Customer Service with the online order pick up area. Today November 4 at 12:25 PM I went in and a young lady who was in this area was trying to help me find my order that wasn’t showing up for either of us on our phones and she looked down at the box in front of her and said oh this is it. In my experience, the Lowe’s representative will either offer me to help me bring it to my car or they will at least have it sitting on a carriage/Buggy. She walked away as soon as she told me that that was my order. I looked around for a carriage and could not find one so I asked her if she had a cart and she looked me up and down continue to fix her shoe. Once finished, she pulled the carriage out from behind the area, put it next to my item and then walked away. Never have I ever experience such lack of customer service at one of these Lowe’s locations in the pick up area. She either doesn’t want to be here or doesn’t care and it shows.
- AMAlex MeddOct 17, 20255.0Management services good
- CSChris ServiaOct 11, 20255.0Got what I needed very easily. Asked an Associate for directions to something specific and was given precise location and isle number saving me time walking and looking.
- CSCarlos SotoOct 6, 20252.0Poor customer service. Rental tools guy (Sergio) is a really bad actitud. I need pay with debit card but Rental and customer service don’t have idea as take my payment. Only Pro Desk take time to look any way to figure out.
- SASport ActionOct 3, 20254.0It’s a really nice store. I buy lots here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Charlotte, NC?
You can find appliances, bathroom supplies, building materials, flooring, tools, paint, patio furniture, plumbing supplies, and more at Lowe's Home Improvement in Charlotte, NC.
What are the store hours for Lowe's Home Improvement in Charlotte?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others having reduced hours.
Does Lowe's in Charlotte offer in-store pickup and delivery services?
Yes, Lowe's in Charlotte offers both in-store pickup and delivery services for your convenience.
How can I track the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates about changes to your order status.
What payment options are accepted at Lowe's Home Improvement in Charlotte?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there installation services available at Lowe's in Charlotte?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return via your order history, while in-store returns require proof of purchase at customer service.
Can I find propane exchange services near Lowe's in Charlotte?
Yes, Blue Rhino Propane Exchange is located nearby, providing convenient propane exchanges if you need them along with shopping at Lowe's.
Are there dining options close to Lowe's Home Improvement in Charlotte?
Yes, you can find Taqueria Chulas, a Mexican restaurant food truck, and Viet-Thai Noodle House, an Asian restaurant, near Lowe's for convenient dining before or after your visit.
What nearby services can assist me with keys and locksmith needs?
Minute Key and MinuteKey, both key and locksmith service providers, are located near Lowe's, making it easy to handle lock and key needs during your trip.