Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Charlotte, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,370 reviews
5 stars
1,358
4 stars
547
3 stars
169
2 stars
65
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service and unprofessional behavior from staff.
Product Availability
Customers appreciated the availability of products, but there were complaints about items being out of stock or misrepresented online.
Store Organization
The store was frequently described as messy and disorganized, leading to frustration among customers trying to find items.
Staff Knowledge
While some staff members were noted for their expertise and willingness to help, many customers felt that employees lacked knowledge about products and services.
Delivery Issues
Numerous reviews highlighted problems with delivery services, including missed deliveries and poor communication regarding orders.
- TATim AndrewsNov 7, 20255.0Super nice employees. Very helpful
- SWShekesha WilliamsOct 30, 20251.0Wish I could give 0 stars.. the associates in this store have no clue was instructed wrong by 3 people trying to purchase wood got fed up and just left the store . HOME DEPOT SAVED THE DAY !!! SHOP THERE INSTEAD
- STShavone ThomasOct 24, 20255.0Roxanne in appliances tried her best to help me get a washer/dryer. Tried to help me with Affirm they would not budget. I just want to say thank you from my ❤️. I did not get it but I will continue to try and I am going back to get that washer/dryer. It was on sale too. I feel so bad bc she tried so hard. Thank you 😊
- LHl hOct 23, 20255.0The staff at this location are amazing, they even know which product to tell you to look for in the aisle
- SJSummer JOct 22, 20255.0They had the faucet as advertised and they also had it on sale. So I was super glad because they were the only store within 20 miles that actually had it in stock. Also it didn’t take long at all to find my items and check out.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Charlotte, NC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, tools, and more. Services include installation and assembly for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Charlotte, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Charlotte offer in-store pickup and delivery?
Yes, Lowe's in Charlotte offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
Can I return or exchange an item bought at Lowe's Home Improvement?
Most items can be returned within 90 days. Online returns can be started via your Order History, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Charlotte?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby food options if I visit Lowe's in Charlotte?
Yes, nearby you can find Funnel Vision Funnel Cakes, a bakery and candy store, and Auntie Anne's Pretzels for quick snacks and treats.
Where can I find nearby services related to keys and locksmiths near Lowe's?
Minute Key and minuteKEY are nearby options for key and locksmith services, convenient if you need quick key duplication or locksmith help near Lowe's.
Are there nearby pet care services around Lowe's in Charlotte?
Yes, Banfield Pet Hospital and PetSmart are nearby for veterinary services and pet supplies, making it convenient for pet owners visiting Lowe's.
What nearby financial services are accessible from Lowe's Home Improvement?
Visitors can access BB&T Mortgage and Truist bank nearby for mortgage lending and banking services.