Brand Certified
Lowe's Home Improvement
4.1(2576 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
10275 Perimeter Parkway, Charlotte, NC
28216, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(704) 501-4420
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NC-Charlotte/2352
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Charlotte, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,576 reviews
5 stars
1,482
4 stars
573
3 stars
185
2 stars
73
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty in getting assistance and unhelpful staff.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unprofessional and lacking product knowledge.
Product Availability
Customers expressed frustration over items being out of stock or incorrect items being delivered, leading to dissatisfaction.
Store Organization
Several reviews mentioned the store being messy and disorganized, impacting the shopping experience.
Positive Employee Interactions
Despite negative experiences, some customers highlighted exceptional service from specific employees who went above and beyond to assist.
- CWClint Watson3 days ago1.0Absolutely horrible service. I spent over $2,000 on an order and the delivery was completely wrong — instead of what I purchased, I received a small bag. That’s it. Trying to resolve this has been even more frustrating than the mistake itself. The store phone just rings endlessly, and no one is willing to actually help. No accountability, no follow-through, and no urgency despite the size of the purchase. For a company this large, this level of customer service is unacceptable. Extremely disappointing experience.
- TOTyler OgreenFeb 8, 20261.0They lock everything up (which I get) but finding and getting an employee to open the locks is near impossible. You think they would actually want you to spend money. I never have this problem at home depot
- IMInes MunguiaFeb 7, 20264.0Se encuentra de todo y lo bueno que puedes ir acumulando puntos que se cajean en descuentos al momento de pagar
- CLCamden LeeFeb 6, 20265.0Solid Lowes location, pretty much always has what I need. Recently, I was assisted by an associate named Kerion. He was remarkably helpful and congenial. I heard he was new too, so bonus points there.
- LDLevi DFeb 5, 20261.0One star for using AI to answer the phone
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Charlotte, NC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, tools, and more. Services include installation and assembly for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Charlotte, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Charlotte offer in-store pickup and delivery?
Yes, Lowe's in Charlotte offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
Can I return or exchange an item bought at Lowe's Home Improvement?
Most items can be returned within 90 days. Online returns can be started via your Order History, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Charlotte?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby food options if I visit Lowe's in Charlotte?
Yes, nearby you can find Funnel Vision Funnel Cakes, a bakery and candy store, and Auntie Anne's Pretzels for quick snacks and treats.
Where can I find nearby services related to keys and locksmiths near Lowe's?
Minute Key and minuteKEY are nearby options for key and locksmith services, convenient if you need quick key duplication or locksmith help near Lowe's.
Are there nearby pet care services around Lowe's in Charlotte?
Yes, Banfield Pet Hospital and PetSmart are nearby for veterinary services and pet supplies, making it convenient for pet owners visiting Lowe's.
What nearby financial services are accessible from Lowe's Home Improvement?
Visitors can access BB&T Mortgage and Truist bank nearby for mortgage lending and banking services.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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