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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Charlotte, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,226 reviews
5 stars
1,280
4 stars
478
3 stars
151
2 stars
73
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as rude or dismissive.
Delivery Issues
Numerous complaints about delivery delays and issues with order fulfillment, leading to frustration among customers.
Product Availability
Customers expressed dissatisfaction with stock levels and the inability to find specific items, impacting their shopping experience.
Positive Employee Interactions
Several customers highlighted positive interactions with specific employees who provided excellent service and assistance.
Promotions and Pricing
Concerns raised about misleading promotions and pricing policies, particularly regarding price matching and perceived value.
- SJSteven JasmanJan 5, 20265.0I have ordered custom window coverings for 3 different houses from 3 different Lowe’s over the years. Melanie Williams helped me order a replacement after one of the blinds was damaged. She was great. She followed up as promised and I had the new blinds shipped to my house within 2 weeks. Nice work Melanie. Thank you.
- DSDavid SullivanJan 3, 20265.0In today's day and age, it is difficult to find positive customer service and experiences, however Lowe's Home Improvement on Iverson in Charlotte and specifically the manager- Jeremy absolutely delivered! To showcase this, I initially called for help with an order and wasn't sure what to expect, especially since I was transferred to a couple Associates and then eventually the Team Manager. Yet, once I started speaking with Jeremy the Manager, he explained the specifics of the garage door opener that I wanted to purchase, reviewed the price, helped me place the order via phone, arranged for the pick-up and install service and made my day and experience extremely positive. Based on all of this and my follow-up conversation with him today,. I have to say...you and your store earned a customer for life with me and I appreciate all that you and the team did to assist me! Thank you!!
- MPMichele Fleuranges ParkerJan 2, 20265.0I needed shelving for my heavy duty storage totes to put in my locker, and I found it here with the help of the staff. Then I picked up a few cleansers and I am very pleased with my purchases today.
- PHPayton HelmsDec 23, 20255.0We had the absolute best experience working with Braden in appliances for a big major purchase in our new house. He was so refreshingly knowledgeable about products they offered, current specials and extremely reliable with communication. He was so patient with us- willing to find alternative solutions with out of stock hurdles and item discontinuation. Thank you so much, Braden! We can't wait for our new appliances.
- RMRuth MayerDec 19, 20251.0My husband and I purchased a new stove through Lowe’s. Everything about the process has gone badly - when the stove arrived at the store, 3 weeks after we bought it, Lowe's couldn’t deliver it till January 6, way after the holidays. I had to problem solve and figure out how to get it installed myself - by an outside company - because the ONLY company that installs for Lowe’s was all booked up. Lowes finally delivered it the stove today, but without the installation kit I purchased. I had to go back to the store to pick that up, and one even said sorry for the mistake by the delivery dept. The feeling you get is that you don't matter. Your time is not valuable. No one is accountable for anything. I will shop The smaller mom and pop businesses in the future, where they still focus on the customer experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Charlotte, NC?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Charlotte?
Lowe's in Charlotte is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's in Charlotte offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll also receive email updates if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return through your Order History. For in-store returns, provide proof of purchase at the customer service desk or use the return barcode on your Order Details page.
What installation services does Lowe's provide?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, siding, sinks, smart home devices, tile flooring, toilets, vanities, washers and dryers, windows, roofing, fencing, and flooring installation.
Are there any nearby restaurants I can visit before or after shopping at Lowe's?
Yes, nearby restaurants include Nacho Tacos and Que Tacos CLT for Mexican cuisine, Five Guys for burgers and fast food, Cluck'n Cup, Noodles and Company for pasta, Poppy’s Bagels And More, and Mitty’s Cannabis Cafe which serves coffee and bakery items. These offer great options for a meal or snack around your Lowe’s visit.
What key and locksmith services are available near Lowe's Home Improvement in Charlotte?
Nearby you can find key and locksmith services such as Minute Key, minuteKEY, and InstaFob which can assist with key duplication and lock services, convenient for addressing any lock or key needs during your visit to Lowe's.
Are there any other useful nearby services close to Lowe's in Charlotte for customers?
Yes, nearby services include Blue Rhino Propane Exchange for propane needs, Southview Dentistry for dental care, and South End Veterinary Hospital for pet care. These amenities can be convenient for customers managing multiple errands in the area.