Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Charlotte, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,212 reviews
5 stars
1,273
4 stars
476
3 stars
149
2 stars
72
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were reported as rude and unprofessional.
Product Quality
Concerns were raised about the quality of lumber and appliances, with some customers expressing dissatisfaction with the products sold.
Order Fulfillment
Many customers experienced issues with online orders and in-store pickups, often facing delays and unprepared orders.
Store Environment
The store is generally described as clean and organized, but some customers noted a chaotic atmosphere and lack of staff assistance.
Employee Performance
Several employees were highlighted for their exceptional service, while others were criticized for poor attitudes and lack of support.
- JAJay Anderson2 days ago5.0This is a tough lowes to get in and out of. That said, the staff is helpful and accommodating. Not sure why there is never anyone in the lumber section of any lowes, but anyways, highly recommend for home improvement items.
- VJVik JNov 11, 20252.0Hi, today 11/11/25 visited your store around noon. I was looking for some help with an item I was purchasing and when I approached "Lola" she quickly waved me away and ignored me. She was apparently too busy to help. I'd highly recommend she go through a refresher on customer service training. Could have simply said "I can't help at the moment but I'll find someone that can". Thankfully there was another associate who jumped in to help who saw the whole thing go down. I didn't catch his name, but he is a gentleman. Leaving 2 stars instead of 1 due to the kind 2nd associate. Thank you
- LZLoubric ZNov 3, 20251.0I completely understand store policys BUT the manager of the store should be able to make an exception in certain cases especially when the customer is trying to price match within Lowes (I mean come on you price match Amazon and Home Depot but not your own store). If the manager had even listened to what my husband had to say without being rude and dismissive then maybe things would have been different. Zero customer service and not at all helpful. Home Depot will get our business from now on.
- BZB ZeeNov 2, 20251.0Lowes. What are you doing? It's like I am living in a different universe! I'm In the middle of a fence installation and went to three...yes three locations to find a "post line" fence part. This was my forth stop and let me stay...3.hours of my life wasted. All three previous locations failed with customer service. Northlake Mall store did not have the post but was able to provide information about stock in other locations. Huntersville and Concord had the post BUT was missing VITAL hardware. Spacers, support foot, trim flang, mounting plate and hardware! These two locations basically shoved the posts in an area and hoped for the best. Went almost 30 mins out of my way with a buddy to arrive at the Lowes on Iverson Way. They had the part and after loading up our cart with all the supplies needed for the project and checking out, the item scanned for $100 MORE than ALL three previous locations visited...Northlake, Concord and Huntersville. I was floored. Thinking it was NOT a problem I called the cashier in the Garden center who said I needed to visit customer service. Walking over..navigating customers with a huge flat bed cart, I explained my situation and they called a manager. Well. Let . Me. Say This!!!! I have NEVER felt less than..more judged and more unappreciated as a customer than this manager conveyed. His response was: "Well we don't price match with our stores." He did not take the time to listen to our concerns, like we were bothering him and was not an ambassador of Lowes. We drove around trying to complete our project ONLY to buy the part from another LOWES...that IS missing hardware in the hope of contacting the manufacturer to GET what should have been there in the first place. Only to delay completion further. LOWES DO BETTER!
- JLJohn LehmbergNov 2, 20251.0Found a price in one Lowes store and an item was more expensive in this one, asked them to price match THEIR OWN STORE and wouldn't. Funny I could have had an item from Home depot and Lowe's would gladly have priced matched it but they won't store to store but they won't in their own brand. Talked to the manager about it who was simply rude and dismissive. Called customer service and likewise. Guess what?? I've spent tens of thousands over the years in Lowes renovating homes I've lived in-- maybe more-. I've shopped there far more than Home Depot, intentionally, but today.... They've made a PERMANENT Home Depot customer of me. I won't set foot in a Lowes again. The most insane policy known to man, and the most dismissive manager in a Lowes I've ever encountered. Would have been far better to make the exception and take my money from here on out. You won't ever get that chance ever again. You've lost a literal 30 year customer. Enjoy my absence. Hopefully others will do the same.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Charlotte, NC?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Charlotte?
Lowe's in Charlotte is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's in Charlotte offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll also receive email updates if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return through your Order History. For in-store returns, provide proof of purchase at the customer service desk or use the return barcode on your Order Details page.
What installation services does Lowe's provide?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, siding, sinks, smart home devices, tile flooring, toilets, vanities, washers and dryers, windows, roofing, fencing, and flooring installation.
Are there any nearby restaurants I can visit before or after shopping at Lowe's?
Yes, nearby restaurants include Nacho Tacos and Que Tacos CLT for Mexican cuisine, Five Guys for burgers and fast food, Cluck'n Cup, Noodles and Company for pasta, Poppy’s Bagels And More, and Mitty’s Cannabis Cafe which serves coffee and bakery items. These offer great options for a meal or snack around your Lowe’s visit.
What key and locksmith services are available near Lowe's Home Improvement in Charlotte?
Nearby you can find key and locksmith services such as Minute Key, minuteKEY, and InstaFob which can assist with key duplication and lock services, convenient for addressing any lock or key needs during your visit to Lowe's.
Are there any other useful nearby services close to Lowe's in Charlotte for customers?
Yes, nearby services include Blue Rhino Propane Exchange for propane needs, Southview Dentistry for dental care, and South End Veterinary Hospital for pet care. These amenities can be convenient for customers managing multiple errands in the area.