Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.5
921 reviews
5 stars
746
4 stars
64
3 stars
23
2 stars
18
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, knowledge, and professionalism of the sales staff, noting their patience and willingness to assist without pressure.
Product Quality
Many reviews highlighted the high quality and durability of La-Z-Boy furniture, with customers expressing satisfaction with their purchases.
Delivery Issues
Several customers reported significant delays and issues with delivery, including late arrivals and problems with product functionality upon installation.
Warranty Concerns
There were multiple complaints regarding the warranty process, with customers expressing frustration over difficulties in getting repairs and the perceived lack of accountability from the company.
Showroom Experience
The showroom was described as clean, well-maintained, and spacious, contributing to a pleasant shopping atmosphere.
- TLTom Leach6 days ago5.0Dan was very informative and patient with our questions. Very welcoming and not overly aggressive in our interactions. Met with him previously and set up an appointment, we showed up an hour early the following day while he was with another customer. He was still able to accommodate our questions, resulting in our purchase of a lovely livingroom set.
- JGJim GordonNov 13, 20255.0The sales staff and manager are simply the best. Pete and Amanda were great with the whole transaction. Very responsive and customer-oriented. Good experience at this store.
- EBEdie BainNov 11, 20255.0Upon entering the La-Z-Boy store, we were met with a very knowledgeable employee who showed us numerous styles (and fabrics) throughout the store. She made suggestions and answered our questions and, without a doubt, made the entire selection process much easier. Thanks, La-Z-Boy!
- ALAnn St laurentNov 10, 20255.0Danny at LazyBoy Northlake was amazing. I had an idea of what I wanted and he made the entire process seamless. He showed me options and was in no way "trying to hard sell". He even called back later to give me the promotion that began because I was a day early. The customer service was outstanding. That alone will make me come back for future purchases
- MRMichael RachmielNov 2, 20255.0We purchased living room and bonus room furniture from this location. Our salesperson Pete was great very knowledgeable and helpful in assisting us in person. The design coordinator Nitda was excellent, she inputted both our spaces into the computer then showing us how the new furniture would fit into both rooms. Both staff members took their time with us, didn't rush us or pressure us into making a purchase. The store itself was the largest la-z-boy showroom we every walk into and clean.
Frequently Asked Questions About La-Z-Boy Charlotte
What types of furniture does La-Z-Boy Charlotte offer?
La-Z-Boy Charlotte offers a variety of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers, all customizable to match your unique style.
Where is La-Z-Boy Charlotte located?
La-Z-Boy Charlotte is located at 9215 Northlake West Drive, Suite B, Charlotte, NC 28216, USA.
What are the store hours for La-Z-Boy Charlotte?
La-Z-Boy Charlotte is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 1:00 PM to 6:00 PM.
Does La-Z-Boy Charlotte offer delivery services?
Yes, La-Z-Boy Charlotte provides delivery services for their furniture products.
What payment methods does La-Z-Boy Charlotte accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Is a proof of vaccination required to visit La-Z-Boy Charlotte?
No, proof of vaccination is not required to visit the store.
How can I contact La-Z-Boy Charlotte?
You can contact La-Z-Boy Charlotte by phone at +1 704-921-8565 or visit their website at https://www.la-z-boy.com.
Are there places to eat near La-Z-Boy Charlotte?
Yes, nearby dining options include East Coast Wings + Grill, Buffalo Wild Wings, and Exhale Bar & Lounge, great for grabbing a meal before or after shopping.
What nearby stores can I visit for additional shopping near La-Z-Boy Charlotte?
Nearby retail stores include Mattress Firm, KAY Jewelers, AVAIL Vapor - Northcrest, and LifeWay Christian Store, offering a variety of shopping options close to La-Z-Boy Charlotte.
Where can I find automotive or maintenance services near La-Z-Boy Charlotte?
Nearby automotive services include Valvoline Instant Oil Change and Discount Tire, convenient for car maintenance while you shop.