La-Z-Boy Charlotte

Reviews

• BH

  Bill Hart

  2 days ago
  5.0
  We just had the best shopping experience at Layzboy. Our sales person and interior designer that we worked with are super pleasant, knowledgeable, and fun to work with. They really tried to understand what we wanted and provided great options. And the sofa and loveseat that we bought are a dream. We literally tried about 5-6 other stores and about 100 sofas and by far we loved many options at Layzboy. We got exactly what we wanted in design, features, and color. We could not be happier.
• JG

  Jim Godfrey

  6 days ago
  5.0
  Great store and staff! We were promptly greeted and and taken to the items we were looking for. The sales staff were very knowledgeable and patient in helping us pick out the best items for our use. A great experience that you will seldom experience this day and time. Rated A++
• KG

  Karen Geer

  Jan 7, 2026
  5.0
  When we got there, Zachary met us at the door. When I told him what we were looking for, he took us right to it. He helped us decide which recliner was the best and he helped pick out the fabric. He was very helpful and we were in and out in a short amount of time.
• MM

  Mike Martin

  Dec 31, 2025
  1.0
  I spent several thousand dollars on two leather sofas 4 years ago. I got top quality and extra cover warranty. I noticed all the back headrest the dark brown color was fading to light brown. I called and the woman immediately goes into how it’s not covered. I asked to speak to management and she gave me his voicemail and I never had my call returned. La-Z-Boy has definitely gone down hill. Unexpected poor quality from Ashley furniture and Roomstogo, but not La-Z-Boy. I’ll never purchase from again. You can bank on that. Buyer beware that la-Z-Boy furniture Is not the same company it used to be.
• AM

  Ayman Mihiar

  Dec 21, 2025
  1.0
  I had a very disappointing experience at this La-Z-Boy 9215 Northlake W Dr Suite B Charlotte, NC 28216 location involving a refund issue and the way it was handled by store management, specifically the manager and assistant manager. I was given information by store management that later turned out to be inconsistent with how the situation was handled, which led to unnecessary conduct and stress over what should have been a simple exchange process of a damaged product. After multiple follow-ups and escalation to corporate customer service, La-Z-Boy ultimately refunded the full amount of $1,183. While I appreciate that the issue was eventually resolved, it should not have required escalation beyond the store. What was most troubling was learning that, during my wife’s visit to the store to handle the issue, statements were made by the manager and assistant manager that portrayed me negatively and inaccurately. At no point did I act inappropriately or threaten staff. My only request was that the store honor what had previously been communicated. Based on this experience, I would strongly recommend that customers get all commitments in writing when dealing with store management. Corporate customer service was helpful in resolving the matter, but the in-store handling by the manager and assistant manager fell short of the professionalism I would expect from this brand.

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