Customers consistently praised the helpfulness, knowledge, and professionalism of the staff, with many specific mentions of individual associates like Austin, Tammy, and Matthew.
Shopping Experience
The shopping atmosphere was noted as pleasant and non-pushy, allowing customers to browse comfortably while receiving assistance when needed.
Product Quality
Customers expressed satisfaction with the quality of furniture and the variety of selections available at reasonable prices.
Overall Satisfaction
Many reviews highlighted a positive overall experience, with customers indicating they would return for future purchases.
SL
Stephanie & Logan
4 days ago
5.0
We had a phenomenal experience working with Austin! He helped us with our first new furniture purchase for our home and was a pleasure to work with! There was no pressure to purchase, he allowed us time to shop without hovering, and went above and beyond to answer all of our questions or concerns. We made the purchase over the phone after shopping around and he made sure to honor the deals that were promised. I will absolutely consider Furniture Row for future purchases down the road and look forward to working with Austin again if he’s still available to assist us. Thank you for a wonderful experience!
KG
Katelyn Goetz
Feb 21, 2026
5.0
Tammy was so great to work! I stopped in earlier this week to take a look and she was very helpful, patient, and answered all my questions. I came back in today to finish up with her and finalize the customization I wanted. Can’t wait until my new sectional arrives!
WD
William B. Dearth
Feb 21, 2026
5.0
My wife and I had a great experience shopping at Furniture Row on 2/21/26. We were greeted by Tammy Bryant upon entering and we told her we were looking to buy a new living room sofa. She gave us space and didn’t hover but was readily available when we needed her. We found the couch we wanted and Tammy explained all our options and answered every question we had. We were in and out in less than 1 hour. I highly recommend Furniture Row (huge selection).
SP
Stephanie Pfaff
Feb 20, 2026
5.0
My husband and I visited the store this past weekend and got to work with Lem. We came in to search for a couch and didn’t have a clue to what we wanted. Lem was GREAT! He wasn’t pushy like your typical commission sales. He would be there for questions but let the products sell themselves. He had a wonderful personality that made the experience more fun and enjoyable. (Buying furniture can be stressful so a great atmosphere helps). Was so happy with our experience we went over and purchased a mattress as well!
AA
Alissa
Feb 15, 2026
5.0
We went to look at sectional sofas. Matthew, the store manager, was attentive, but not pushy or overwhelming. He listened to us and answered all of our questions. Not only did we get the sofa, but also got a couple of accent chairs! Financing is great, 0 interest for 60 months! A cleaning kit with lifetime refills is also included. Would buy from here again.
Furniture Row offers a wide variety of home furnishings including leather and upholstered furniture, dining and accent tables, sofas, recliners, shelving, lamps, dressers, bed frames, linens, rugs, and home accents.
What are the operating hours of Furniture Row in Charlotte?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Does Furniture Row offer delivery and financing services?
Yes, Furniture Row provides both delivery and financing services to its customers.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has a wheelchair accessible entrance and parking available for customers.
Where is Furniture Row located in Charlotte, NC?
Furniture Row is located at 8215 Ikea Blvd., Charlotte, NC 28262, United States.
How can I contact Furniture Row for customer service?
You can contact Furniture Row customer service at customerservice@furniturerow.com or call their main phone number at +1 704-705-3030.
What nearby mattress stores can I visit when shopping around Furniture Row?
Nearby mattress stores include Denver Mattress and Mattress Firm, both located near Furniture Row for your convenience when shopping for home furnishings and mattresses.
Are there other shopping options close to Furniture Row?
Yes, nearby shopping options include Hibbett Sports for men's clothing and shoes, Charming Charlie for fashion and accessories, and the Belgate Shopping Center which has various retail stores.
What nearby amenities can I visit before or after shopping at Furniture Row?
You can visit Visionworks for eyewear and optician services, Ava Nails Spa for beauty treatments, or enjoy a meal at McDonald's nearby.
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