Business Details
About
Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
2,384 reviews
5 stars
2,033
4 stars
173
3 stars
54
2 stars23
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful without being pushy.
Sales Experience
Many reviews highlighted a low-pressure sales environment, making the furniture shopping experience enjoyable.
Delivery Issues
Several customers expressed frustration with delivery delays and issues with receiving the wrong items.
Product Quality
Customers appreciated the quality of the furniture and the reasonable pricing.
Follow-Up Service
Positive feedback noted staff's efforts in following up with customers post-purchase to ensure satisfaction.
- AGAnthony Gantt5 days ago5.0Tammy was very knowledgeable and patient and helping me make my furniture selections. I would definitely recommend her as an associate and the store for all your furniture needs.
- KSKaren SchadelNov 15, 20255.0We received excellent customer service and Matt spent time with us measuring and creating a modular set-up that would work in our living room space! He was kind and patient and ever so helpful! We willingly recommend Matt @ Furniture Row! He was the best!
- THTate HelmsNov 10, 20255.0We bought a really nice-looking leather sectional here, at a great price. Sales manager Matthew Tipton gave very professional, no-pressure customer service throughout the process. Would definitely recommend!
- CMCory MohrNov 5, 20255.0Great experience buying a couch today! Matthew was full of knowledge and didn’t push us to buy anything in particular. Unfortunately for my wallet we purchased a very expensive leather couch with a cooler in it, but the wife is happy! (I guess I am too). If you are looking for a couch or anything living room, go here over IKEA, more options and better pricing.
- CJCorey JonesOct 31, 20251.0I am beyond frustrated regarding my recent experience with your company. My troubles began with the ordering of a portrait, where I learned that the company never processed the order due to internal changes. Unfortunately, this was just the start of the series of issues. I have been waiting for 10 weeks for my couch to be delivered which was normal. On Wednesday, October 28th, I received a call from Ms. Tammy, the salesperson who assisted me, with purchasing the couch, stating that the couch would be delivered today on Friday, October 31st. Given my earlier experience, I was apprehensive about how this would be handled. To my dismay, the delivery team arrived as scheduled but the delivered the left side of the couch instead of the right portion. Immediately, I contacted Matthew, one of the managers at the Charlotte location, to report the issue. I was informed that the only resolution offered was a refund of the delivery charge, which the delivery of the new portion would may take 8-10 weeks. This is completely unacceptable. In my opinion, the couch should not only be delivered in full but also subjected to a discount and refunded due to the numerous errors and delays I have faced. I believe a fair resolution is warranted given the series of mishaps I’ve encountered.
Frequently Asked Questions About Furniture Row
What types of products does Furniture Row offer?
Furniture Row offers a wide variety of home furnishings including leather and upholstered furniture, dining and accent tables, sofas, recliners, shelving, lamps, dressers, bed frames, linens, rugs, and home accents.
What are the operating hours of Furniture Row in Charlotte?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Does Furniture Row offer delivery and financing services?
Yes, Furniture Row provides both delivery and financing services to its customers.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has a wheelchair accessible entrance and parking available for customers.
Where is Furniture Row located in Charlotte, NC?
Furniture Row is located at 8215 Ikea Blvd., Charlotte, NC 28262, United States.
How can I contact Furniture Row for customer service?
You can contact Furniture Row customer service at customerservice@furniturerow.com or call their main phone number at +1 704-705-3030.
What nearby mattress stores can I visit when shopping around Furniture Row?
Nearby mattress stores include Denver Mattress and Mattress Firm, both located near Furniture Row for your convenience when shopping for home furnishings and mattresses.
Are there other shopping options close to Furniture Row?
Yes, nearby shopping options include Hibbett Sports for men's clothing and shoes, Charming Charlie for fashion and accessories, and the Belgate Shopping Center which has various retail stores.
What nearby amenities can I visit before or after shopping at Furniture Row?
You can visit Visionworks for eyewear and optician services, Ava Nails Spa for beauty treatments, or enjoy a meal at McDonald's nearby.