Brand Certified
Extra Space Storage
4.9(1334 reviews)
Certified by Extra Space Storage • Mar 01, 2026
Business Details
9601 Monroe Rd, Charlotte, NC
28270, United States
Certified by Extra Space Storage • Mar 01, 2026
(704) 847-7701
Certified by Extra Space Storage • Mar 01, 2026
https://www.extraspace.com/storage/facilities/us/north_carolina/charlotte/1000000356/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Mar 01, 2026
About
Certified by Extra Space Storage • Mar 01, 2026
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 9601 Monroe Rd in Charlotte, NC today! Our large selection of storage units, climate controlled units, exceptional security, ADA compliant, covered loading bay, deliveries accepted, parking spaces, kiosk, military discount, wide drive isles, solar site, loading dock and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
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Location
Certified by Extra Space Storage • Mar 01, 2026
Hours
Certified by Extra Space Storage • Mar 01, 2026
Reviews
4.9
1,334 reviews
5 stars
1,248
4 stars
48
3 stars11
2 stars4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight exceptional customer service, with staff members like John, Vernon, and Chris being frequently praised for their professionalism, friendliness, and helpfulness.
Facility Cleanliness
Customers consistently mention that the storage facility is clean, well-maintained, and secure, contributing to a positive overall experience.
Pricing Concerns
Several reviews express dissatisfaction with frequent and significant rent increases, leading to frustration among long-term customers.
Ease of Process
Many customers appreciate the smooth and quick process for renting units, with staff providing clear guidance and support throughout.
- KTkatrina todd1 day ago5.0Phillip was and outstanding customer service representative. He was very knowledgeable of the process and procedures. He listened to what my storage needs were and I made a informed decision on what unit would best fit my needs. I highly recommend Extra Space Storage. Phillip was also very polite.
- KWKathy White2 days ago5.0Excellent customer service from Phillip, process was very easy!
- RRRudy RavelloFeb 21, 20265.0The storage manager is very good. We have a great communication 100 stars for this guy thank you very much and bless this guy! Keep it!!!!
- TBTimothy BrummettFeb 5, 20265.0John Briosco is fantastic. He was incredibly patient and helpful in signing up for both our personal and business storage units. The facility is clean and customer service is great. Thanks, John!
- ARASIA RAYFeb 5, 20265.0Mr. John is phenomenal. Professional, and super knowledgeable with customer concerns. For this to be the first unit I’ve own has been great and as long as Mr. John is in office I will be returning in the future.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves Charlotte residents near Sardis Patio, Matthews, Oxford Hunt, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Monroe Rd and Sardis Rd N
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
What are the operating hours for Extra Space Storage on Monroe Rd?
Extra Space Storage on 9601 Monroe Rd in Charlotte, NC is open every day from 6:00 AM to 10:00 PM.
Does Extra Space Storage offer climate-controlled units?
Yes, most Extra Space Storage facilities, including this one, offer climate-controlled units for temperature-sensitive belongings.
Are there indoor storage options available at Extra Space Storage?
Yes, indoor storage units are available, providing an enclosed and protected space to store your belongings, separating them from outdoor elements.
What types of moving and packing supplies can I purchase at Extra Space Storage?
Extra Space Storage offers boxes, moving and packing supplies both online and at the facility to assist with your storage needs.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website at https://www.extraspace.com/storage/facilities/us/north_carolina/charlotte/1000000356.
Is there a manager on-site at Extra Space Storage to assist customers?
Yes, there is an on-site resident manager to help with your storage needs and provide assistance during office hours.
What are the payment options accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa for your convenience.
What are some nearby places I can visit before or after using the storage facility?
You can enjoy a coffee or smoothie at Burr & Berry Coffee or Creighton's Deli, grab groceries at Harris Teeter, or relax with ice cream from Kona Snow or TCBY, all located near Extra Space Storage.
Are there any nearby banks or ATMs close to Extra Space Storage?
Yes, First National Bank ATM, Chase ATM, and Coinme currency exchange services are conveniently located near the storage facility.
What nearby services can help with moving or personal care around Extra Space Storage?
Nearby, you'll find Aarushi Salon and Salon Salon for beauty and hair services, as well as AKM Locksmith Charlotte NC for locksmith services, making it easy to prepare for your move or daily needs.
Brand Certified Facts from Extra Space Storage
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Certified March 01, 2026Yext Knowledge Graph
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