Brand Certified
Extra Space Storage
4.9(621 reviews)
Certified by Extra Space Storage • Mar 01, 2026
Business Details
7800 Old Plank Rd, Charlotte, NC
28216, United States
Certified by Extra Space Storage • Mar 01, 2026
(704) 449-0502
Certified by Extra Space Storage • Mar 01, 2026
https://www.extraspace.com/storage/facilities/us/north_carolina/charlotte/7743/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Mar 01, 2026
About
Certified by Extra Space Storage • Mar 01, 2026
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 7800 Old Plank Rd in Charlotte, NC today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
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Location
Certified by Extra Space Storage • Mar 01, 2026
Hours
Certified by Extra Space Storage • Mar 01, 2026
Reviews
4.9
621 reviews
5 stars
605
4 stars6
3 stars3
2 stars3
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional customer service, highlighting individuals like Lamolia, Curt, and Samantha for their helpfulness and professionalism.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a positive customer experience.
Knowledgeable Staff
Many reviews noted the staff's extensive knowledge about storage options and processes, which helped customers make informed decisions.
Convenience
The location and accessibility of the storage units were appreciated by customers, making it a convenient choice for their storage needs.
Mixed Experiences
While most feedback was positive, there was one negative review regarding unprofessional service from a staff member, indicating inconsistency in customer experiences.
- HRHolly Robinson2 days ago5.0Lamolia was wonderful delightful person she showed me my unit on the map and was great person to talk to great customer service
- BMBeverly MobleyFeb 25, 20265.0Ms.LaMolia was very very pleasant and courtesy help me to get my payment down having some health issues ya'll need more people like her I really appreciate her and this company! Thank do much!
- TPTeresa ParrishFeb 19, 20265.0Amaya was very professional,knowledgeable,and helpful with helping me find the right size storage. I really appreciate her.
- DNDenise NYFeb 9, 20265.0From the moment I walked in, I felt welcomed. The representative who helped me was kind, professional, and made the process super easy. Everything was handled quickly and efficiently. It’s always refreshing to receive great customer service!
- DHDebra HaristonFeb 6, 20265.0Excellent Customer Service I have been leasing storage at this location for several years. I’ve downsized, upsized a few times and the staff has always been responsive and quick to help with my requests
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents near Charlotte, Woodford Green, Mountain Island, Woodlea, Arlington, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of NC-16 and Old Plank Rd.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
Brand Certified Facts from Extra Space Storage
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Certified March 01, 2026Yext Knowledge Graph
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