Business Details
900 Metropolitan Ave, Charlotte, NC
28204, United States
Certified by At Home • Mar 01, 2026
(704) 972-2222
Certified by At Home • Mar 01, 2026
https://www.athome.com/store/north-carolina-charlotte-mecklenburg/
Certified by At Home • Mar 01, 2026
About
Certified by At Home • Mar 01, 2026
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding StoreSeasonal Goods StoreAt Home
Discover At Home in Charlotte, NC. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by At Home • Mar 01, 2026
Hours
Certified by At Home • Mar 01, 2026
Reviews
4.2
251 reviews
5 stars
155
4 stars
46
3 stars
15
2 stars
9
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some praised individual staff members for their helpfulness, others reported rude interactions and poor management responses.
Store Organization
Many customers appreciated the cleanliness and organization of the store, making it easy to find items.
Pricing Issues
Several reviews mentioned that prices are perceived as high, with some customers suggesting better deals can be found elsewhere.
Checkout Experience
Customers frequently complained about long wait times at checkout due to insufficient staff during busy periods.
Product Availability
Issues with online inventory accuracy were noted, leading to wasted trips for customers expecting to find items in stock.
- MVMelanie Vicenty-DinkinsFeb 21, 20262.0Too expensive and you can't even use your coupons because they have absolutely no internet service!
- SASchinetta AndersonFeb 4, 20265.0Customer service was excellent
- JVJoanne VaughnJan 28, 20261.0This store has the most horrible Customer Service! I was returning some items as well as buying additional items. I paid cash for the items I was returning. In order to make things easier for the cashier, I said go ahead and put the money on the gift card and I’ll turn right around and use it towards the new purchases. I tried to use the gift card and it was not working. The sales clerk called the manager to find out that you have to wait 30 minutes in order to use a gift card!!! I asked to have the manager come down and rectify the situation. She said she absolutely could not reverse the transaction. I said I would wait 30 minutes and they proceeded to tell me that they closed in 20 minutes. The manager said that the clerk was new and didn’t know the new policy. I now have to go back and re-shop for the items I was going to purchase on another day. The idea of paying cash for items and then having to wait 30 minutes to use the money that I spent there is absolutely ridiculous! As a follow up to my above review, the store director reached out to me personally to discuss the situation and apologized for the service I received as a customer. He emphasized that is not how customers should be treated and will address the situation. Now that is Customer Service!
- NBNicole BostJan 20, 20265.0This store is like crack to a drugy.... I can spend hours in this store
- MMmalachy198Jan 13, 20265.0Found the perfect old fashioned glass
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
Brand Certified Facts from At Home
At Home partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: