Business Details
About
Self-Storage FacilityStorage FacilityAutomobile Storage Facility
American Store & Lock on Newell Hickory Grove Rd in Charlotte offers affordable storage for homes & businesses. Find vehicle storage, U-Haul rentals & secure access. Rent online or visit near University Church of Christ!
Location
American Store & Lock
9833 Newell Hickory Grove Rd, Charlotte, NC
28213, United States
Hours
Reviews
4.6
156 reviews
5 stars
129
4 stars
10
3 stars
3
2 stars
4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by staff members, particularly Alisha and Kim.
Efficiency
Many reviews highlighted the quick and smooth rental process, with staff making efforts to ensure a hassle-free experience.
Cleanliness and Maintenance
The cleanliness and maintenance of rental equipment and storage units received positive feedback, although some concerns were raised about specific cleanliness issues.
Knowledgeable Staff
Customers appreciated the staff's knowledge and willingness to answer questions, making the rental process easier and more comfortable.
Mixed Experiences
While most feedback was positive, a few reviews mentioned negative experiences with staff, indicating inconsistency in customer service.
- KWKeziah WilliamsNov 1, 20255.0This is the first time i've tried a storage unit in charlotte and it was amazing!! the service was phenomenal. i believe her name was kim, she helped me every step through and kept a smile on her face, 10/10 would recommend!!
- L3Lisa 3456Oct 9, 20255.0Great service from the ladies Alisha &Kim, I have rented several times over the years from parking spots to storage to uhauls. I have never had any issues.. Always attentive and great Security. they treat you like family.
- SCsara casarezSep 18, 20255.0I always have a great experience renting U-Haul from here. Staff is very helpful and make quick work of things.
- LBLisa BynumSep 16, 20255.0Very help and polite ladies that work there
- JSJayne ShealyAug 11, 20255.0I had a fantastic experience today at American Store and Lock & U-Haul Rentals. From the moment I first called to when I walked in office, Kim was friendly, welcoming, and incredibly helpful. She made the entire process for renting a U-Haul, smooth, efficient, and stress-free. What really stood out was how knowledgeable and patient Kim was. She answered all my questions about the truck size I needed, and walked me through the rental process without rushing anything. Everything was clearly explained, and Kim made sure I was comfortable before I left. It’s clear that customer service is a top priority at this location. Big thanks to Kim for her professionalism and outstanding service today. I wouldn’t hesitate to come back and I highly recommend this place to others!
Frequently Asked Questions About American Store & Lock
What are the operating hours of American Store & Lock in Charlotte, NC?
American Store & Lock is open Monday through Saturday from 7:00 AM to 10:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is American Store & Lock located?
It is located at 9833 Newell Hickory Grove Rd, Charlotte, NC 28213, USA.
What types of storage options does American Store & Lock offer?
They offer affordable storage solutions for homes and businesses, including vehicle storage and secure access units.
Can I rent a U-Haul truck at or near American Store & Lock?
Yes, there is a U-Haul Neighborhood Dealer nearby, which provides truck rentals to assist with your moving or storage needs.
How can I reserve a storage unit at American Store & Lock?
You can reserve your unit online through their website for convenience.
What payment options are accepted at American Store & Lock?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What phone number can I call for inquiries at American Store & Lock?
You can contact them at their local phone number +1 704-598-0776 or main phone number +1 704-387-3744.
Are there any churches near American Store & Lock in Charlotte?
Yes, University Church of Christ, Iglesia Evangelica Misionera Apostoles y Profetas, and Church Unlimited are nearby religious organizations.
What automotive services are available near American Store & Lock?
Nearby automotive services include Interstate Motor & Auto Service, Southern Star Towing & Recovery, and Sam and Son Wrecker and Repair.
Are there fitness facilities near American Store & Lock?
Yes, TFC Barbell Club and ShipWreck Junior Fitness are fitness venues located nearby where customers can work out before or after visiting the storage facility.