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Self-Storage FacilityPublic StorageMoving Supply StoreWine Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 12330 US 15 501 N in Chapel Hill, NC today! Our large selection of storage units, drive up access, drive up units, climate controlled units, manager living on site, exceptional security, ADA compliant, non climate controlled units available, parking spaces, elevator access, wide drive isles, wine storage, vehicles are allowed in drive-up units, commercial tenants, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
486 reviews
5 stars
465
4 stars7
3 stars3
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Tom and Rob, received high praise for their helpfulness, professionalism, and responsiveness.
Cleanliness
The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.
Accessibility
Customers appreciate the easy access to the facility and the straightforward rental process.
Pricing Concerns
Some customers expressed dissatisfaction with unexpected price increases, describing it as a bait-and-switch tactic.
Overall Experience
Many customers reported a great overall experience, highlighting the friendly staff and efficient service.
- BBBrittani BartokNov 8, 20255.0Friendly and great facility
- TWTommy WilsonOct 22, 20255.0Safe, clean and easy access
- ASAndrea StumpfOct 20, 20255.0Tom is great - he’ll help you navigate your space and rate changes as best he can and that’s all we ask. We love our space at ExtraSpace - clean, easy, quiet, efficient. Thank you!
- SQShontia QuickOct 8, 20255.0TOM was AWSOME and a GREAT BLESSING TO ME ! Thank you guys so much for your great service !
- RHRaja HSep 29, 20255.0Wow, just wow. Tom is one of the best managers Ive ever encountered in a retail environment. It was a no brainer to rent here vs the competition locally Thanx to Tom. I think Tom should teach customer service seminars, because guys like this are a dime a dozen.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Chapel Hill and Dogwood Acres.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of US-15/US-501 and Smith Level Rd.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the office hours for Extra Space Storage?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, and on Saturday from 9:00 AM to 5:30 PM. It is closed on Sundays.
What are the gate access hours for the storage units?
Gate access is available daily from 6:00 AM to 10:00 PM Sunday through Saturday.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a variety of storage options including drive-up units, climate-controlled units, wine storage, and vehicle storage.
Does Extra Space Storage provide moving and packing supplies?
Yes, they offer moving and packing supplies such as boxes at their facility and online.
Is there a manager or staff available on site to assist customers?
Yes, there is an on-site resident manager and helpful staff available to assist with your storage needs.
What payment methods are accepted at Extra Space Storage?
They accept various payment options including American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Where is Extra Space Storage located?
Extra Space Storage is located at 12330 US 15 501 N in Chapel Hill, North Carolina, near the intersection of US-15/US-501 and Smith Level Rd.
How can nearby places be helpful for customers visiting Extra Space Storage?
Nearby places such as University of North Carolina and Walmart can be convenient for customers to visit before or after their storage needs, and services like minuteKEY can assist with locksmith services if needed.
Is there a nearby location where customers can rent trucks or moving equipment?
Yes, Budget Truck Rental is located nearby, making it convenient for customers to rent trucks for their moving and storage needs.
Are there any nearby pet-related services close to Extra Space Storage?
Yes, Cole Park Vet Hospital and Cole Park Veterinary Hospital are close by, convenient for pet owners who may want medical or pet care services while managing their storage needs.