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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Cary, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,999 reviews
5 stars
1,127
4 stars
468
3 stars
143
2 stars
73
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees highlighted for their exceptional service.
Product Selection
The store received positive feedback for its wide variety of products, especially during the holiday season, with customers noting the quality and organization of the inventory.
Delivery Issues
Several reviews mentioned significant problems with delivery services, including damaged items and poor communication regarding delivery schedules.
Inconsistent Experiences
While many customers had positive experiences, some reported difficulties in finding assistance and receiving adequate service, indicating inconsistency in staff availability.
- JMJon Markle6 days ago1.0We were attempting to find 4 chair castors and fittings. We looked but had no luck in finding the appropriate and common pieces at Lowe’s Hardware. We finally flagged down an associate, but he could not find them either, even though I showed him a picture. He flagged down another associate - one who was older with a lot of badges on his Lowe’s vest. He looked at the picture and quipped “we don’t have those”, and walked away without offering any help or alternate suggestions. This encounter is why I hate shopping Lowe’s. We left and went to our local ACE Hardware store, Burke Brothers, a much smaller shop, whose associate greeted us at the door and upon seeing the picture took us directly to the exact item we needed along with the proper drill bit tool we would need to help fit it to our chair. Now - that is what I call service and expert help. Thank you Burke Brothers.
- MCMelissa CraigJan 1, 20265.0This is my go to place for any and all home repairs and needs. We were at Lowes yesterday to get a replacement kitchen faucet and the Lowes employee that was working that department was knowledgeable and helped us out pick a new faucet. I appreciate the customer service and recommend this Lowe's location to family and friends.
- GFGrace FrancisDec 24, 20255.0Myrdal helped my husband on Christmas Eve. After years in customer service, we both know how difficult working the holidays can be. She was so happy, helpful, and caring. The lady deserves a raise, she made a last minute holiday stop so pleasant.
- JSJackson SteeleDec 19, 20255.0I'm definitely not a review guy at all, but I was absolutely blown away by the friendliness, the attention to details, the information I got, from Brain from paint, he didn't have to help me as much as he did! He absolutely knocked it out of the park, super friendly super knowledgeable! Amazing service
- MKMarie KearneyDec 17, 20255.0This Lowe’s on Walnut in Cary, NC has really outdone themselves on friendliness and happy personnel! Upon arriving, Robert greeted me, saw me wander through the ornaments, and stepped over to offer his assistance. I couldn’t decide between 2 so he made my decision easier! He offered me an additional 20% off. Sold! Thank you Robert! Then upon checking out, Anjanette stepped up to help me again! She processed the discount for me and created a “pick up later” tag for another purchase. Excellent inventory, clean, awesome staff and seem to enjoy having a great day on purpose. Well done to all.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services can I find at Lowe's Home Improvement in Cary, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, and more. Services include installation for appliances, flooring, cabinetry, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Cary, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on specific dates such as Thanksgiving and Christmas.
Does Lowe's Home Improvement in Cary offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you will receive email updates about your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts multiple payment methods including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online if purchased on Lowes.com or in-store with proof of purchase. The return barcode on your order details page can also be used.
Does Lowe's offer assistance for tax-exempt purchases?
Yes, customers can visit the in-store customer service desk to apply for a tax-exempt account.
What nearby dining options are available around Lowe's Cary store?
Nearby dining options include Zoes Kitchen (Greek/Mediterranean), Firehouse Subs (sandwich shop), Qdoba Mexican Grill, Tenko Japan (sushi), Panera Bread, Moe's Southwest Grill, Taco Bell, BJ's Restaurant & Brewhouse, and BIBIBOP Asian Grill.
Are there any nearby services that can complement my visit to Lowe's, such as key or automotive services?
Yes, nearby services include minuteKEY and Minute Key for locksmith needs, Rocket Wash Express for car washes, Merchant's Tire & Auto Service for automotive repairs, and NTB - National Tire & Battery for tire and automotive retail.
What healthcare facilities are located near Lowe's Cary store?
Nearby healthcare facilities include WakeMed Children's PM Pediatrics Urgent Care, AlignLife Chiropractic & Natural Health Center, IVX Health Infusion Center, and PM Pediatric WakeMed Children's Urgent Care.