Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cary, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,980 reviews
5 stars
1,110
4 stars
467
3 stars
143
2 stars
74
1 star
186
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, knowledgeable, and willing to assist with finding items and providing advice.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including long wait times for assistance and poor handling of delivery and return issues.
Store Organization
Customers appreciated the store's organization and cleanliness, making it easier to find items.
Mixed Experiences
While some customers had excellent experiences, others reported frustrations with inconsistent service and product availability.
Delivery Problems
Numerous complaints were made regarding delivery issues, including damaged items and poor communication.
- JJJustSomeGuy5 days ago5.0For general home improvement or maintenance projucts Lowe's is my go to place. If you are military or former military make sure you sign up for your membership to get your discount, it's free and you get a discount.
- AMAlice MontgomeryNov 12, 20251.0Terrible customer service. I don’t know where all the experienced associates who actually know stuff about their product. The guy was impatient and just didn’t seem to wanna be at work.
- DWDavis WebbNov 12, 20255.0Always the most helpful people. Twice I have made purchases that did not fit by my own fault. Took the return with no questions asked!
- TNTamara NjegovanNov 4, 20255.0Bernice was so helpful in my search for a dishwasher! The customer service at this store is amazing, the assistant store managers Trevor and Gary were so helpful as well!
- JSJohn SandruOct 22, 20255.0I rarely have a + experience at restaurants or stores these days. Today was an exception at this location. 3 staff approached on their own & offered assistance finding items (I accepted 1 offer & was directed exactly to where the item was located). 1 of them offered to assist loading heavy items into my cart. Additionally, the "cashier" at the Self Checkout wasn't busy so scanned my items/checked me out herself. We had a pleasant chat as well. 👍👍
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services can I find at Lowe's Home Improvement in Cary, NC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, and more. Services include installation for appliances, flooring, cabinetry, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Cary, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on specific dates such as Thanksgiving and Christmas.
Does Lowe's Home Improvement in Cary offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you will receive email updates about your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts multiple payment methods including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online if purchased on Lowes.com or in-store with proof of purchase. The return barcode on your order details page can also be used.
Does Lowe's offer assistance for tax-exempt purchases?
Yes, customers can visit the in-store customer service desk to apply for a tax-exempt account.
What nearby dining options are available around Lowe's Cary store?
Nearby dining options include Zoes Kitchen (Greek/Mediterranean), Firehouse Subs (sandwich shop), Qdoba Mexican Grill, Tenko Japan (sushi), Panera Bread, Moe's Southwest Grill, Taco Bell, BJ's Restaurant & Brewhouse, and BIBIBOP Asian Grill.
Are there any nearby services that can complement my visit to Lowe's, such as key or automotive services?
Yes, nearby services include minuteKEY and Minute Key for locksmith needs, Rocket Wash Express for car washes, Merchant's Tire & Auto Service for automotive repairs, and NTB - National Tire & Battery for tire and automotive retail.
What healthcare facilities are located near Lowe's Cary store?
Nearby healthcare facilities include WakeMed Children's PM Pediatrics Urgent Care, AlignLife Chiropractic & Natural Health Center, IVX Health Infusion Center, and PM Pediatric WakeMed Children's Urgent Care.