Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cary, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,989 reviews
5 stars
1,186
4 stars
466
3 stars
139
2 stars
52
1 star
146
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Some customers reported mouse droppings and unsanitary conditions near food items.
Customer Service
Mixed reviews on customer service; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of assistance.
Product Availability
Customers frequently noted issues with product availability and stock discrepancies, particularly with appliances and cutting services.
Staffing Issues
Several reviews highlighted understaffing and long wait times for assistance, impacting the overall shopping experience.
Positive Experiences
Despite negative feedback, many customers expressed satisfaction with specific employees and overall store organization.
- WWwhyaskme821 day ago1.0Terrible service in the paint department. I stood there waiting and was never acknowledged. The associate immediately helped the customer behind me instead. Completely unacceptable. There were five employees standing around, and no one offered assistance. Very disappointing.
- ATAsh TheWrightCo4 days ago1.0Tried to call the store, but no one ever answered the customer service line. You guys are doing a great job. I called twice and no one ever answered. Thank you Lowe’s. I think I’m gonna be shopping at Home Depot from now on.
- TMThomas Moe4 days ago5.0I love going to the store. Since I started my new job, I end up having to visit the store several times a week for supplies and the occasional specialized tool. Usually, the staff is very friendly and helpful. I have only had one negative experience and the manager rectified that situation
- GSGautam SinghNov 10, 20251.0I ordered 17 planks of drywall from Lowe’s in-store on October 15th, with delivery scheduled for October 17th. I specifically requested that the delivery team call me before arriving so I could direct them where to place the drywall. On the morning of the 17th, I received a message saying the delivery had been completed — but when I checked, I discovered that the drywall had been dropped off in the driveway of my neighbor’s house on a completely different street (same house number). When I contacted Lowe’s, they told me the delivery was handled by a subcontractor and that they couldn’t give me a definite time for redelivery. When I asked the store manager why I hadn’t received the promised call, he incorrectly claimed it was because the order was a same-day delivery — even though I had placed it two days earlier. Around 3 PM when I went out I noticed that the drywall had finally been delivered — but this time, they had placed it directly in the middle of my driveway, completely blocking my car. Again, no call or communication beforehand. This was not only inconvenient but potentially dangerous — what if there had been an emergency and either me or my neighbor couldn’t move the car? The delivery service was highly unprofessional, and it’s disappointing that Lowe’s seems to have no control over their subcontractors. Overall this experience was frustrating, inconvenient, and even unsafe.I will definitely be avoiding online or delivery orders from Lowe’s in the future.
- AHAlex HensonOct 29, 20253.0I came to this Lowes to buy some wood to fix some that rotted on my back porch. I had no issues with my purchase, but I wanted to leave a review since when I was leaving I did most certainly see mouse droppings around the food and a chewed up bag. Otherwise, great service but I wouldn't buy snacks.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cary, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services such as appliance installation, flooring installation, cabinetry installation, HVAC installation, lighting installation, and many others to support your home improvement projects.
What are the store hours for Lowe's Home Improvement in Cary, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary, and the store is closed on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement in Cary offer delivery or in-store pickup?
Yes, Lowe's in Cary offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What methods of payment does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there nearby places I can visit after shopping at Lowe's in Cary?
Yes, after shopping at Lowe's, you can visit nearby places such as Starbucks or Dunkin' for coffee, Shinmai Shokudo for Japanese cuisine, or enjoy outdoor activities at Cary Dog Park or Godbold Park.
Is there a place near Lowe's in Cary where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is located nearby where you can conveniently exchange your propane tanks for your grilling or heating needs.
Where can I get key and locksmith services close to Lowe's in Cary?
MinuteKEY and Minute Key locksmith services are available close to Lowe's in Cary for all your key cutting and locksmith needs.
Are there family-friendly parks near Lowe's Home Improvement in Cary?
Yes, there are several parks nearby including Cary Dog Park, Godbold Park, Cary Skate Park, and Robert V Godbold Park, which offer recreational and family-friendly activities.