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Reviews

• AB

  Amy Bryson

  Sep 22, 2022
  1.0
  I ordered an expensive appliance in november of 2021. They said it would arrive in 16 weeks, but to be patient because there have been manufacturing delays. I was very patient, but then in june/july of this year ( thats way more than 16 weeks) I hadn't heard anything, no one bothered to call me and update me, so I inquired about the appliance. They just kept saying it was backordered or not available yet, and that they would make inquiries and get back to me. I would never get a call back from them, and I would call them every couple of weeks for an update, and i got the same story. No one is following up on my order, and they are content to sit on my money. I've tried recently to make an appointment in person to possibly cancel my order and order a different appliance, or see what my options are. I am unable to make an appointment because no one will answer the phone. I keep getting put on hold, and request a call back and never get one. Theres an automated phone message that says i can make an appointment online, but when i try that, the website gives me an error message and says i need to call to make an appointment. I've tried to make an appointment directly with the operator who answers to direct calls, because I can't get through to anyone, and she was really rude to me. I cannot articulate in words how frustrated I am with their customer service. My advice would be to not use Ferguson Kitchen and bath in Carrboro. Zero stars.
• JH

  Jennifer Hensley

  Dec 19, 2020
  1.0
  Cam here at the beginning of Dec 2020 to purchase a fridge. Worked with a sales rep on-site to purchase the fridge who processed our order over the phone (later on the SAME DAY I was there in person). While I was in the store she pulled the inventory told me the fridge was available but there were not many so we felt we should move quickly because we were trying to hit a certain timeline. I called back 2 weeks later to get a status of our fridge, thinking I should be scheduling my install date soon. When I called the same sales rep seemed completely caught off guard, and almost embarrassed she “had no update for me, and needed to look in to it”. To me, and I’m 99% sure, my order was never placed. She didn’t call back the next day, and I even called her back the day after that asking for a follow-up, when again it seemed like she had done nothing. She saw she had one in inventory & tried to contact that warehouse only to find it was unavailable. Overall I wasted 3+ weeks thinking I had a fridge and now have to start the process over. Had I not called to “check the status” I’m pretty sure I would have waited for months for a fridge - even though I provided my payment over the phone, address, etc. she NEVER said she would have to check to see if she could get it. She sold it to me as if there was no issue. She even told me that she would cancel my order if I wanted to buy elsewhere - rather than try to make things right. I truly don’t think she ever placed the order, there was no follow through. SO DISAPPOINTED in this customer service it’s almost an embarrassment.

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