Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.7
23 reviews
5 stars
13
4 stars
1
3 stars
3
2 stars
1
1 star
5
- CBCharles BennettMar 17, 20215.0Helpful
- JHJennifer HensleyDec 19, 20201.0Cam here at the beginning of Dec 2020 to purchase a fridge. Worked with a sales rep on-site to purchase the fridge who processed our order over the phone (later on the SAME DAY I was there in person). While I was in the store she pulled the inventory told me the fridge was available but there were not many so we felt we should move quickly because we were trying to hit a certain timeline. I called back 2 weeks later to get a status of our fridge, thinking I should be scheduling my install date soon. When I called the same sales rep seemed completely caught off guard, and almost embarrassed she “had no update for me, and needed to look in to it”. To me, and I’m 99% sure, my order was never placed. She didn’t call back the next day, and I even called her back the day after that asking for a follow-up, when again it seemed like she had done nothing. She saw she had one in inventory & tried to contact that warehouse only to find it was unavailable. Overall I wasted 3+ weeks thinking I had a fridge and now have to start the process over. Had I not called to “check the status” I’m pretty sure I would have waited for months for a fridge - even though I provided my payment over the phone, address, etc. she NEVER said she would have to check to see if she could get it. She sold it to me as if there was no issue. She even told me that she would cancel my order if I wanted to buy elsewhere - rather than try to make things right. I truly don’t think she ever placed the order, there was no follow through. SO DISAPPOINTED in this customer service it’s almost an embarrassment.
- TDTed DorsiJan 29, 20201.0A wonderful selection of all the latest and greatest fixtures and appliances for kitchens and bathrooms. The showroom is jam packed with any item you might need if, like me, you are remodeling your bathrooms. The problem is getting customer service. One lady asked if I needed help and told me to give her one minute when I said "yes". I never saw her again. I waited for 30 minutes and no sales person ever approached me again. I even wandered by the office where a young staff member was eating her salad hoping that she would recognize I needed (wanted) some help spending money in the store. But, alas...the mixed greens in her salad bowl were more appealing to her that the greens in my wallet. It does not matter how wide a selection of goods a store has to offer is if you can't get some help buying them. They are only open Monday to Friday from 9-5 so I have no choice but to come on my lunch hour. And, by visiting them on my lunch hour, that means I don't have time to waste (certainly not to stand around for 30 minutes waiting for a staffer to help me. This place is the pits for customer service. I will have to look to another retail outlet to make my purchases.
- JJjonathan jerniganMay 2, 20185.0Ben at the counter provided awsome customer service!
- RCRhonda CarpenterJul 25, 20163.0Lady was very knowledgeable about light fixtures, but no customer service skills.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer?
Ferguson Home offers a wide selection of bath, kitchen, lighting products, and appliances from renowned brands for home building and renovation projects.
What are Ferguson Home's showroom hours?
The showroom is open Monday through Friday from 9:00 AM to 4:00 PM, and closed on Saturdays and Sundays.
Where is Ferguson Home located?
Ferguson Home is located at 104 N Carolina 54, Carrboro, NC 27510, USA.
How can I make a return at Ferguson Home?
You can initiate a return within 90 days of receipt for most items via your online Fergusonhome.com account. Specific instructions depend on item type and condition.
Is there a restocking fee for returns?
No, Ferguson Home does not charge a restocking fee on returned items.
How can I cancel an order at Ferguson Home?
You can cancel your order quickly by logging into your Fergusonhome.com account and selecting 'Cancel Order' if available. Otherwise, contact customer service promptly.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What nearby bakery can I visit before or after shopping at Ferguson Home?
Panaderia Jazmin is a nearby bakery where you can enjoy fresh baked goods, smoothies, and donuts when visiting Ferguson Home.
Is there a nearby paint store close to Ferguson Home for complementary home improvement needs?
Yes, the Sherwin-Williams Paint Store nearby offers paint and home improvement supplies, making it convenient to coordinate your home project with Ferguson Home purchases.
Can I find dining options near Ferguson Home?
Yes, nearby restaurants include Sushi Nikko for sushi, Monterrey Mexican Restaurant for Tex-Mex cuisine, and Jersey Mike's Subs for sandwiches, offering a variety of food choices around your visit.