Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cape Carteret, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,375 reviews
5 stars
834
4 stars
287
3 stars
86
2 stars
48
1 star
120
What are people saying?
AI-generated from recent customer reviews
Installation Issues
Numerous customers reported significant delays and problems with kitchen cabinet installations, including incorrect orders and lack of follow-up.
Customer Service
While some reviews praised individual employees for their helpfulness and professionalism, many customers expressed frustration over poor overall customer service and difficulty finding assistance.
Store Organization
Several customers noted issues with store organization, including cluttered aisles and difficulty locating items, which detracted from their shopping experience.
Warranty Problems
Customers reported significant challenges with Lowe's warranty services, including incorrect account setups and poor communication regarding claims.
Positive Staff Interactions
Despite the negative feedback, many customers highlighted positive experiences with friendly and knowledgeable staff who provided assistance when available.
- AMAllison MacalusoNov 10, 20255.0Very helpful as always! Asked one sales guy on the floor where Tim roofing was and he told me exactly to a T where it was. Thanks appreciate the knowledgeable employees
- CCChrisNov 3, 20255.0Lowe's knows!
- CPcarl priechenfriedNov 1, 20251.0BUYER BEWARE!!! Unbelievably poor service for kitchen cabinet installation. The store is quick to sell the service but immediately outsources all installation matters and provides zero follow-up when the project goes awry. It has been NINE MONTHS and we still don’t even have the right cabinets on order to finish this job, despite dozens of calls to the store, installation services office, and subcontracted installer. Will NEVER use or recommend this service. Update: reaffirm my 1-star review based on the "response from the owner" i.e. auto-bot response asking me to call them. I am a Lowe's Pro Account holder, have spent tens of thousands of dollars at the store, they have my name and full contact information...why is the burden on me to call them? Tell me you don't care without telling me you don't care, Lowe's...not impressed with this response.
- APAmy PoeNov 1, 20251.0I ordered cabinets in March, and I’m still waiting for the installation to be completed. It’s only 16 cabinets, yet three have been ordered incorrectly three different times. Every time I call, I’m told “this has been elevated to the next level,” but nothing ever happens. Managers just blame each other, and no one takes responsibility. Extremely disappointed with the lack of communication and follow-through. Still waiting November 1, no end in sight! Can I give zero stars!
- JCJoseph CondonOct 14, 20255.0Lowe's is just the place for your one stop shop for all your hunny do projects and thin some.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cape Carteret, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Cape Carteret?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Note that on certain holidays the hours may vary or the store may be closed.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History before shipping the item back. For in-store returns, bring proof of purchase to the customer service desk.
Are Lowe's Home Improvement staff able to assist customers in languages other than English?
Lowe's primarily offers services in English and Spanish, with in-store translation services available for other languages.
What payment options are accepted at Lowe's Home Improvement in Cape Carteret?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby you can visit Patsy Pond Nature Trail for outdoor activities, or enjoy a meal at Michaelangelo's Pizza and Subs. If you need banking services, there is a Bank of America ATM and Marine Federal Credit Union close by.
If I need a propane exchange, is there a nearby place to Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby Lowe’s for your propane needs.
What beauty and wellness services are accessible near Lowe's Home Improvement?
Nearby you can find several beauty and wellness options such as Studio M yoga studio, Rachael Pruitt Massage Therapy, Naava Salon, The Salty Sunflower Hair Studio, and HD Nails & Spa.