Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Burlington, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,365 reviews
5 stars
1,388
4 stars
539
3 stars
168
2 stars
74
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude service and long wait times.
Product Availability
Customers appreciated the wide variety of products available, but some experienced issues with stock discrepancies and online inventory not matching in-store availability.
Checkout Experience
Several reviews highlighted frustrations with self-checkout systems and long lines, indicating a need for more staff at checkout.
Warranty Issues
Numerous customers expressed dissatisfaction with the extended warranty process, citing difficulties in claims and poor communication.
Store Cleanliness
While many found the store well-stocked, there were complaints about cleanliness, particularly in the bathrooms.
- NONicholas Odorizzi2 days ago5.0Brian, in plumbing. Went above and beyond! He immediately identified the tub valves I was trying to replace. He did further research and explained the parts. Without having the style in stock, he found the replacement gaskets (practically crawling on the floor in the process). In the end, he helped me with the leaks and saved me a lot of money! You would be hard-pressed to find service this good anywhere.
- DJD j2 days ago1.0Bought an oven from Lowes in Burlington NC a month ago. The thing is defective and gets so hot on the outside that it burns you to touch it (fire hazard). Long story short Lowes keeps referring me to the manufacturer instead of just replacing it like a normal business. Bottom line, shop somewhere else unless you just like the run around.
- KGKay GriffinNov 12, 20251.0Worst service ever. Delivery person didn't know what he was doing. I've called Lowes regarding the horrible service. Delivery driver kept calling me mama. I'm furious 😠 with the way I was treated and dismissed.
- LWLeigh-Anne WillardOct 29, 20255.0Employees were very helpful with finding items that was needed, and very friendly.
- JPJasmine PeraltaOct 23, 20255.0Had the most pleasant experience purchasing a washer and dryer last night! Our salesperson, David, was extremely patient, helpful & friendly!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Burlington, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more at Lowe's Home Improvement in Burlington, NC.
What are the store hours for Lowe's Home Improvement in Burlington, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and adjusted hours on others.
Does Lowe's Home Improvement in Burlington, NC offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services to meet your shopping needs.
Which payment options are accepted at Lowe's Home Improvement in Burlington, NC?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
How can I track or check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will notify you of any status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. For in-store returns, bring proof of purchase or the return barcode to the customer service desk.
Are installation services available at Lowe's Home Improvement in Burlington, NC?
Yes, Lowe's provides a variety of installation services including for appliances, flooring, cabinets, decking, windows, doors, roofing, and more to help complete your projects.
What are some nearby dining options around Lowe's Home Improvement in Burlington, NC?
Nearby dining options include 3T’s Chicken & Shakes for fast food, Five Guys for burgers, Delancy’s Restaurant for American cuisine, Maria’s Italian Cafe for Italian food, and Cielito Burlington for Mexican dishes.
Is there a place nearby Lowe's to exchange propane tanks?
Yes, Blue Rhino Propane Exchange is near Lowe's where you can swap your propane tanks conveniently.
Where can I find auto parts or car repair services near Lowe's Home Improvement?
Nearby, O’Reilly Auto Parts offers automotive parts and supplies, and Ivey Motorcars Inc provides used car sales and automotive repair services.